Informacja

Hotel Novotel Luxembourg Centre 4 gwiazdki

Ocena klientów 4.5/5 Liczba opinii: 5 563

hotel certyfikowany ALLSAFE

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Novotel Luxembourg Centre
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+ 21 Usługi

O hotelu

  • Hotel z certyfikatem ALLSAFE Bureau Veritas

  • Śniadanie w formie bufetu z daniami na ciepło lub ekspresowe śniadanie kontynentalne

  • Nowoczesne centrum fitness, miejsce zabaw dla dzieci

  • 4 przestronne modułowe sale konferencyjne do organizacji imprez

  • Bezpłatne WIFI w hotelu

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Zwierzęta dozwolone Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Punkt ładowania samochodów elektrycznych
  • Pralnia
  • Sklep z upominkami / kiosk
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Rozrywka
  • Centrum fitness
Usługi biznesowe
  • Sale konferencyjne: 4
  • Centrum biznesowe
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 luksemburg
luksemburg

Tel: +352248781

Faks: (+352)26480224

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • BUS :  30 LABORATOIRE

  • Samolotem

    FINDEL INTL AIRPORT W 7km / 4,35 mil

  • Pociągiem

    GARE DE LUX W 0,3km / 0,19 mil

Pozycja GPS:49.604778, 6.137419

Nasze pokoje

Pokoje w hotelach Novotel charakteryzują się przestrzenią, nowoczesnym wystrojem i przystosowalnością, przez co stanowią doskonałe lokale do mieszkania, spełniające wszelkie potrzeby gości.

Nasze restauracje i bary

RED SQUARE

Rodzaj serwowanej kuchni: Międzynarodowa

Our four essential ingredients are modernity, friendliness, flavour and enjoyment. Guests can dine in our restaurant at just about any time of day that suits them.

RED SQUARE

Bar Red Square, odnowiony w lipcu 2013 r., jest otwarty od godz. 12.00 do północy i oferuje menu z przekąskami, przystawki oraz menu à la carte do godz. 23.00. Idealny na spotkania biznesowe, wydarzenia sportowe czy rodzinne spotkania przy aperitifie.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 4

  • Maks. rozmiar: 120 m²

  • Maks. pojemność: 120 osoby

  • Maks. liczba uczestników bankietu: 56 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Novotel Luxembourg Centre

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.5/5

Liczba opinii: 5 563

Ocena TripAdvisor 4.0/5

Liczba opinii: 1 353

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Perfect hotel for business

Ocena na stronie TripAdvisor 4.0/5

meudon2002 Business - 11/01/2020 Opinia zatwierdzona w TripAdvisor

Hotel perfect for Business in Luxembourg - warm welcome at reception desk - most of the Rooms already renovated and new style of rooms modern and stylish - breakfast and lunch offer fits perfect to business needs

Dear Meudon2002, Thank you for your kind feedback. We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your expectations. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are very pleased we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We hope to see you again in the future. Best New Year wishes, André Pêcheur, General Manager

Tourist friendly and very clean

Ocena na stronie TripAdvisor 4.0/5

rs0uza01 Family - 05/01/2020 Opinia zatwierdzona w TripAdvisor

Located near the Passerelle, the hotel is a very nice place to stay. The rooms are clean, the staff is very friendly and always trying to make sure your needs are being adressed, specially Caroline. Not the cheaper option but definitelly worth it, because, at least for me, everything was smooth.

Dear Guest, Thank you for this kind review of your experience at Novotel Luxembourg Centre. We are happy to know your stay with us was a great experience it encourages us to continue to uphold our high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. Caroline will be especially pleased to hear of the impact she had on your stay. We hope to see you again on a future occasion. Best wishes for the coming year, André Pêcheur, General Manager

Great service!

Ocena na stronie TripAdvisor 5.0/5

Sarah V Couples - 11/11/2019 Opinia zatwierdzona w TripAdvisor

The staff prepared a surprise for us because we are expecting a baby, our room was decorated en really nice. Staff very friendly and helpfull and the rooms were very clean. The breakfast was very good, fresh and healthy products.

Dear Sarah, Thank you for your feedback. Congratulations again on your impending arrival. We are delighted to hear that you enjoyed your time with us and that everything met your expectations. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

A Brilliant Stay

Ocena na stronie TripAdvisor 5.0/5

Lily G Friends getaway - 09/10/2019 Opinia zatwierdzona w TripAdvisor

I booked a last minute trip to see Luxembourg and stayed in this hotel. The hotel is being refurbished (not that I would have noticed) and I was given a lovely large modern room, with a huge Samsung tv, it was clean and the shower was really powerful and had 2 different types of head (usual power shower head and rainfall from ceiling). The bar is super modern and the staff were fantastic, so kind and helpful. This stay was just perfect.

Dear Lily, Thank you for this perfect rating of your stay at Novotel Luxembourg Centre. It was such a pleasure to receive your kind feedback. The entire team is delighted that we could meet all your expectations and provide you with a truly memorable experience. Thank you again; your kind words will encourage us to continue upholding our high standards. We hope to host you again in the future. Best regards, André Pêcheur, General Manager

Business Stay in Luxembourg

Ocena na stronie TripAdvisor 4.0/5

jonathandegrande Business - 03/09/2019 Opinia zatwierdzona w TripAdvisor

Very nice, large and clean room - Hotel well located for business meetings and close to the centre of the city, easily reachable. The breakfast was rather expensive for a standard buffet though. I would definitely consider it again for a future business stay in Luwembourg.

Dear Jonathan, Thank you for taking the time to share your feedback and review of Novotel Luxembourg Centre. We do our best to ensure that guests feel comfortable and it is very rewarding to read that you enjoyed your stay. We are delighted you found our location so convenient and appreciated our high standards. We are also pleased to know that your spacious room was to your liking. Our dedicated team members strive to ensure that each of our guests has an enjoyable stay, so your positive feedback is truly rewarding. Regarding our breakfast, we also offer and express breakfast at 10€, including vinoisseries à volonté, fresh fruits, coffee or tea and juice. We look forward to welcoming you back in the future. Kind regards, André Pêcheur, General Manager

unfortunate customer experience

Ocena na stronie TripAdvisor 2.0/5

TeeaH6 Family - 30/08/2019 Opinia zatwierdzona w TripAdvisor

The hotel was ok but our reservation conditions changed during check-in. We agreed changes after discussion with receptionist. Morning everything was different including costs. I have never experienced being so ignored as a customer.

Dear Guest, Thank you for taking the time to share your feedback. Your satisfaction is one of our top priorities and unfortunately, it seems that we did not meet all your expectations. However, we do wish to clarify a few aspects regarding this matter. The original booking was for two adults and two children, however we did receive a message from you advising us that there would instead be two adults and three children. As the maximum capacity of our rooms is two children and two adults, it was necessary to book another room. In such cases, we propose our family offer, which provides the 2nd room for 50% off the daily rate of the first, as well as the option of two connecting rooms. We also offered this discount upon your arrival, as well, which was accepted. We are sorry to hear that this was not to your satisfaction, after all. Nevertheless, we hope to welcome you back for a more enjoyable experience in the future. Sincerely, André Pêcheur, General Manager

Our stay at Novotel Luxembourgh

Ocena na stronie TripAdvisor 4.0/5

OGAJI E Family - 14/08/2019 Opinia zatwierdzona w TripAdvisor

As a small family of 3, space has always been a challenge with most of the hotel rooms we end up with after booking. This was not a challenge at Novotel Luxembourgh as the room was quite spacious with seperate bathing area from the toilet as well. It had a small fridge which was quite handy and we could make tea. The hotel ambience was very nice and the staffers were quite warm. The location was also great for us as it was a walking distance to the train station as we journeyed on to Amsterdam

Dear Ogaji, Thank you for posting this kind review. We are thrilled to know that you had such an enjoyable stay at Novotel Luxembourg Centre, Luxembourg City. One of our top priorities is making sure that every guest feels comfortable and has everything they need in their room, so your positive feedback in this regard is truly rewarding. We are also glad that you appreciated our convenient location and top notch service. We hope to see you again on a future occasion. Best wishes, André Pêcheur, General Manager

Room Temperature

Ocena na stronie TripAdvisor 3.0/5

Companion17051721030 Business - 05/05/2019 Opinia zatwierdzona w TripAdvisor

I like this hotel with the exception of one, important to me, issue - you cannot lower the temperature in the room below 22 degrees C. The only reason I was moderately comfortable at night was because I could open the window. Being a frequent traveler to Luxembourg, I am very hesitant about staying in the Novotel during the summer. If the engineering staff can override the thermostat, then I'll stay there again. If they cannot, then I will stay somewhere else. The only reason I gave this hotel less than perfect marks is because of the room temperature issue.

Dear Companion17051721030, Thank you for taking the time to share your feedback about your recent stay at Novotel Luxembourg Centre. We particularly regret to learn that the temperature in the room was uncomfortable; the reception is reachable 24h/24 and our team would have been happy to find a solution that would have ensured a comfortable stay. We hope to welcome you back to our hotel very soon! Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Poor Communications and incorrrect charges

Ocena na stronie TripAdvisor 2.0/5

Explore14076962355 Couples - 02/05/2019 Opinia zatwierdzona w TripAdvisor

On a 4 nights stay; paper cups and plastic cups not replaced for two nights running so no tea and coffee for us (why not porcelain mugs in any case as paper cups to nothing to promote the hotel's pretend ethics about saving the planet!! Housekeeping said they did replace them, thus implying I'm a liar. Charged for a breakfast that we didn't have; three days home now and still trying to resolve this. They had a computer "upgrade" during our stay which wasn't going to impact on guests - clearly it did as my charges are now wrong despite settling bill early, as per Novotel's request, and saying we would not be having any breakfasts at all. Noisy renovations above us spoilt out stay somewhat. Would I stay here again and recommend it - no - and that's from an Accor Club Member.

An acceptable choice

Ocena na stronie TripAdvisor 4.0/5

Ian P Business - 14/03/2019 Opinia zatwierdzona w TripAdvisor

The hotel really isn't in Luxembourg Centre, but it is within walking distance. It is not the best of the Novotel brand by far but is acceptable. Possibly I would choose another nearby hotel on my next trip to Luxembourg.

Dear Ian P, Thank you for choosing Novotel Luxembourg Centre for your recent stay in Luxembourg and for taking the time to share your experience. We hope will have the opportunity to welcome you again in the near future. Best regards, Andre Pêcheur General Manager Novotel Luxembourg Centre

Great location, excellent facilities, but average management

Ocena na stronie TripAdvisor 3.0/5

Traveler53654081483 Family - 13/02/2019 Opinia zatwierdzona w TripAdvisor

Great location - very close to the old town. Excellent facilities in the room and lobby. But, the room was not cleaned until 2:30pm. Do not order on Internet food, it is cheaper in the hotel! Check your invoice at the end as their system charges in advance for a breakfast!

Dear Traveler53654081483, Thank you for having chosen the Novotel Luxembourg Centre and for sharing your sentiment about your experience on Tripadvisor. We are glad to read that the facilities were a height to your expectations, but would like to apologize for the exceptional delay in the cleaning of the room. Referring to your remark about the price of dinner, we would like to inform that 18€ is the price of the 2-courses business lunch valid just at midday on the contrary of the menu proposed on internet at 22€ which is valid in the evening. Moreover, the selection of dishes is different from one menu to the other. Finally, we are sorry to learn that you have been troubled by the automatic posting of the breakfast. Unfortunately due to the configuration of our system it is not possible to avoid the automatic posting. Please accept our apologies for the disagreements. Our goal is your satisfaction and we hope you will give us the opportunity to welcome you back and give you a better impression next time. Best regards Andre Pêcheur General Manager Novotel Luxembourg Centre

Wizyta w Novotel

Ocena klientów 3.5/5

Joanna Pobyt służbowy - 13/01/2019 Opinie potwierdzone ALL

Wszystko ok. Pokoje schludne i czyste.

Dear Joanna, We very much appreciate your feedback and are glad to see that the room was at your convenience. Thank you for time sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Great staff and the food is good

Ocena na stronie TripAdvisor 5.0/5

Mobile52159008945 Business - 19/11/2018 Opinia zatwierdzona w TripAdvisor

really loved the choice of beer and the Paris Brest was really amazing. The staff at reception was really nice and the quality of the room was excellent for the money. The car park downstairs was a bit confusing with no dedicated spaces for Novotel however

Dear Mobile52159008945, Thank you so much for your great review of your stay. We are thrilled to read that the service, room and quality of food and beverages have been a height to your expectations. Concerning parking we would love to have parking places clearly dedicated but as it is a public car park, we are not allowed to mark the places. Once again we tank you for sharing your sentiment and hope we will have the pleasure to welcome you back soon at the Novotel Luxembourg Centre. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

Just Great experience

Ocena na stronie TripAdvisor 5.0/5

zielony28 Couples - 14/11/2018 Opinia zatwierdzona w TripAdvisor

You feel welcome and at home, Clean, good breakfast with Mrs Bella smile, spacious room. Even there was a shoe polish in the shoe polishing machine. Just what you expect for the money paid. I think the reception staff shall have a desk with a chair, they stand unnecessarily.You could always stand up when a guest arrives. Besides, great.

Dear zielony28, Thank you so much for this great review of your stay within our hotel. I am pleased to know that you received the value for you money. Your satisfaction is the greatest reward for our team who strives to provide a superior service day after day and the staff joins me to thank you for sharing some great feedback. I will pass on your compliment to Bella; no doubt that she will be delighted about your kind words. Looking forward to hopefully welcome you back very soon, we remain at your disposal and wish you a nice day. Sincerely André Pëcheur General Manager Novotel Luxembourg Centre.

Zadowolona

Ocena klientów 4.0/5

Anna Pobyt służbowy - 30/10/2018 Opinie potwierdzone ALL

dobry kontakt z hotelem, konieczność zmiany danych w fakturze odbył się bez jakichkolwiek problemów, szybki check out bez konieczności stania w kolejkach

Dear Anna, Thank you for your comments regarding your stay at the Novotel Luxembourg Centre. We are happy to see that you had an overall enjoyable time with us (despite the room key which first doesn't work, please apologize for the inconvenience) and that you did appreciate the fast check-out option. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Excellent hotel and great staff to match

Ocena na stronie TripAdvisor 5.0/5

James H Solo travel - 22/08/2018 Opinia zatwierdzona w TripAdvisor

I stayed two nights at this lovely hotel just a few minutes walk from the city centre and train station. Staff are very welcoming and made every effort to make my stay a pleasant one, the room i was given was spacious, very well laid out and spotlessly clean, the shower was easy to adjust to the right temperature and water pressure was the same. In the morning breakfast was a very good choice of hot and cold, plenty of cereals, cold meats and cheeses, fresh fruit juices and a real treet of pancakes lovely staff are on hand to assist throughout. In the evening there is a very good menu to choose from i ate in the restaurant both evenings and the food was excellent, i really enjoyed my stay here and would not hesitate to stay at this hotel again when i return to Luxembourg.

Dear James H, Thank you for taking the time to write a review about your recent stay at Novotel Luxembourg Centre. We are thrilled to read such great comments about your stay. We particularly appreciate your kind words about the staff: providing a superior service to all our guests is what we strive for day by day and it is always a pleasure to receive positive feedbacks. Thank you as well for your comment about the breafkfast, we are happy that you enjoyed it ! Thank you again for sharing your experience and we hope to welcome you back soon. Kindest regards André Pêcheur General Manager Novotel Luxembourg Centre

Excellent service

Ocena na stronie TripAdvisor 5.0/5

tb704 Family - 17/08/2018 Opinia zatwierdzona w TripAdvisor

Can't say enough good things about the service at this hotel. We were travelling with bicycles and they were incredibly accommodating and helpful. The hotel is packed with kids (which is why we stayed there - it is tough to find a hotel in Luxembourg that allows more than 2 people in a room). Rooms are basic but very clean and have everything you need. Location is good.

Dear T B, Thank you for sharing your experience of your stay at Novotel Luxembourg Centre on TripAdvisor. We are thrilled to learn that your stay among us was an enjoyable experience. It is always a pleasure to receive positive feedback and we would like to thank you for your time sharing your sentiment. Looking forward to welcoming you back, we wish you a great day. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Nice Hotel

Ocena na stronie TripAdvisor 5.0/5

Lula G Family - 25/07/2018 Opinia zatwierdzona w TripAdvisor

Great Location. Great service. A very good option close to the downtown. Beautiful city. We really enjoy our stay and the room was small but very confortable, the breakfast option is worth to save ypu some time,

Dear Lula G, Thank you for sharing some great feedback regarding your stay a the Novotel Luxembourg Centre! We are thrilled to read that you enjoyed every aspects of your stay and were able to take advantage of the location to enjoy the city as well. Please consider us again next time you are in Luxembourg, we will be happy to have you back. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Werkend Trip

Ocena na stronie TripAdvisor 3.0/5

joergh445 Friends getaway - 25/07/2018 Opinia zatwierdzona w TripAdvisor

If they try to online checkin with daily mails then they should provide an extra queue for this people. Otherwise it does not make sence and does not save time ss you would expect. Btw the checkin app is realy useless

DearJoerg, Thank you for having chosen the Novotel Luxembourg Centre and also for taken the time to review your stay. Your experience of the fast check-in did not reflect the service we are used to offer to our guests. Indeed we do have a special priority desk for fast check-in and fast check-out and we are really sorry that we did not follow the necessary procedures that would have allowed us to identify you. We really hope that you will try again this benefit and take full advantage of the service. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

Schludnie, spokojnie, z fantastyczną obsługą acz bez ciepłej wody w łazience.

Ocena klientów 4.0/5

Anonimowo Pobyt służbowy - 28/06/2018 Opinie potwierdzone ALL

Jw.

Dear Guest, We want to thank you for sharing some great feedback regarding your stay, despite the issues encountered during your stay. We are deeply grateful for your understanding. Hopefully we will have the opportunity to welcome you back soon and your next stay will be convenient in every aspects. Thank you again for your feedback, Kindest regards André Pêcheur General Manager Novotel Luxembourg Centre

Najnowsze opinie: 20

Partner: TripAdvisor

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