The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.3/5 59 reviews

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The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 1
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The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 3
The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 4
Jl Jenderal Sudirman 9, 55233 YOGYAKARTA, Indonesia

Description

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Our accommodation(s)

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Hotel location

The Phoenix Hotel Yogyakarta - Handwritten Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Telephone
Fax +62 274 566856

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  59 reviews

TripAdvisor Rating  4.5/5  4,404 reviews

Nice heritage hotel but service needs improvements.

TripAdvisor rating 3.0/5

Yanhuai Friends getaway - TripAdvisor review

This hotel built in 1918 somewhat reminds me of Raffles Hotel in Singapore, a lot of the colonial architecture feel. And balcony also reminds me of the buildings in Paris or Barcelona. So that’s the charm. But the rooms are very dated. The toilet is awful and the flush doesn’t work very well where we can hear water flowing for long time. My wife complained of a stench. Personally while I like the colonial style balcony I felt there is not much privacy sitting there as the neighbour is sitting right there next door smoking into me. But I am somewhat disappointed with the service, alot of it I noticed could also be traced to poor service training and language proficiency. When we checked in, we gave our personal details like passport to the reception. She gave us one key and we thought we are home. And then when we were going out , the lady asked us to go over and said we haven’t paid for the hotel room. We usually pay at the end of the trip and was wondering what is the rush. The next morning, when I went for breakfast, the staff said there was no deposit on our account and I couldn’t sign the bill to the room. I later went to counter and updated the staff and she took a deposit. However over the few days whenever we tried to sign the bill to the room, they would not trust us and have to check with the front counter each time. That said, the breakfast spread is very generous and value for money. But some of service staff appear to have difficulty communicating in English . They appear to have little exposure to foreign tourists. Also, service is generally slow. On our last night at dinner, our food came quite late and they served us three plates with steak with the wrong blunt knives. When we asked for steak knife, the waiter came back with only one instead of three . When my wife ordered a red wine, the waiter came with an empty wine glass and no wine. We waited and the wine didn’t come. We realised he thought we only want an empty wine glass which is strange . My friend ordered a rare steak and it came well done. The steak were so so. While the menu at restaurant has good spread of choices , the food was generally average. The only great thing about the hotel is the smallish batik shopping corner which offers some nice clothes. But overall, I find the quality of the room and service not great. I definitely won’t be coming back.

Excellent hospitality

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had problems with our reservation but Mbak Gita at the front desk was very patient and kindly upgraded our room for an even better stay. We arrived quite late at night but were welcomed warmly and walked to our room by Mbak Gita herself. We also appreciate that after our first day we were never asked of our room number at breakfast, which made the hotel feel more like home and comfortable. The room was very clean and well-kept albeit some minor details (eg., the door's lock being broken). Overall we had an excellent stay at Phoenix and thank the staffs for their hospitality -- we would love to come back!

Dear FRANSISKA B., Thank you for sharing your memorable experience following your stay at The Phoenix Hotel Yogyakarta. We are delighted to be part of your Yogyakarta trip and to be of your service. We feel honored to have you here as our family in our heritage home. It is a pleasure to learn that you really had a good time and enjoyed all facilities and service that we provided for you from the moment you arrived until you left. We are also so glad that our staff; Ghita really took good care of you. All the team here is delighted to see your feedback which is very important support to improve ourselves. We are grateful you can feel our genuine spirit in serving you. Nothing makes us happier than welcoming you back home to The Phoenix Hotel Yogyakarta for another exceptional and memorable experience with us. See you again soon. Sincerely Yours, Rulvastina Randy General Manager

Colonial and Indonesian mix

TripAdvisor rating 4.0/5

MarkhamJulson Business - TripAdvisor review

If you like mix of colonial with Indonesian flavor, this is your hotel. The hotel is a bit rustic and old, thus beautiful decorating, rooms are okay but old fashioned. Hotel has nice pool area and ok gym. Also, spa with massage is there. Breakfast buffet has nice selection but my disappointment was cold food even if I was one of the first at the breakfast. Hopefully they will better in this.

Our Wonderful April Yogjakarta holiday stay!!!

TripAdvisor rating 5.0/5

Aidah S TripAdvisor review

We booked at Phoenix Hotel for 3 nights. We arrived on 20 April 2024, checked in very late about 2am. Front desk was very helpful. Our first night room, the room toilet's flush system was not very good so we requested for a change of room. The hotel was very kind to accommodate the room change. We were also very happy with the breakfast selection and the service staff Shendy was friendly and helpful. We will definitely consider this hotel for our next trip.

Dear aidahs2023, We are delighted and proud to read your satisfaction after staying with us. Your comments are very much appreciated by the team who is honored to have served you well. We look forward to your next visit to Yogyakarta. All the team will be pleased to serve you another wonderful stay experience only at The Phoenix Hotel Yogyakarta. Thank you. Sincerely Yours, Rulvastina Randy General Manager

A beautiful old hotel with all the right touches.

TripAdvisor rating 5.0/5

Susan S Couples - TripAdvisor review

Beautiful old hotel, with many special touches. Our suite was lovely. Big bathroom with tub & lovely amenities.Dining areas were grand…so many stations for food from all over the world. Lots of meal options. A gorgeous pool. Used the spa for massages.

Dear Susan S, We are always pleased to receive feedback like yours that fully trust us to accommodate your needs during your trip to Yogyakarta. We aim to deliver exceptional services to our guests and the bubble you have given us is much appreciated. We are grateful we could reach the most satisfaction of a staying experience in our beautiful heritage hotel from your wonderful compliments in your review. We definitely look forward to welcoming you back for your next visit to The Phoenix Hotel Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager

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Other web-users rate our hotel

  • 314 reviews 9.3/10 Location
  • 726 reviews 7.5/10 Room
  • 907 reviews 8.8/10 Service
  • 23 reviews 7.6/10 WiFi
  • 419 reviews 8.5/10 Vibe
  • 410 reviews 8.3/10 Amenities
  • 345 reviews 8.6/10 Cleanliness
  • 333 reviews 8.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.