Novotel Freiburg am Konzerthaus 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 707

Novotel Freiburg am Konzerthaus - Image 1
Novotel Freiburg am Konzerthaus - Image 2
Novotel Freiburg am Konzerthaus - Image 3
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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Hotel ma certyfikat SGS FRESENIUS Institute ALLSAFE.

  • Leżymy 5 minut spacerem od pięknego starego miasta i lokalnych atrakcji

  • Podgrzewany kryty basen. Sauna jest niestety zamknięta ze względów technicznych.

  • Oferty rodzinne, pokoje rodzinne i dwa pokoje tematyczne: muzyczne i czarnoleskie.

  • Wycieczki do Schwarzwaldu, Europaparku, Szwajcarii i Francji

Nasze pokoje

Lokalizacja hotelu

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Niemcy

Pozycja GPS:47.995369, 7.841306

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 2 707

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 174

ANOTHER NICE STAY

Ocena na stronie TripAdvisor 5.0/5

Jacques P Opinia zatwierdzona w TripAdvisor

Always nice to be back, lots of lobby refurbishment were done! Always nice warm welcome by the staff Hotel is not the youngest but clean and sharp I love the Black-forest atmosphere, rooms are wide and practical Great Bar staff always ready for a chat and good service!

Nice stay in Freiburg

Ocena na stronie TripAdvisor 4.0/5

Sukimeow Couples - Opinia zatwierdzona w TripAdvisor

This hotel is located a very short walk to the old town and convenient to the Christmas Markets. Room was adequate with the usual amenities. Pool and sauna were a nice addition after a day of walking around town. Very poor wifi but it was free. Not a great experience, not a bad experience. Hotel is OK. Staff was very friendly and helpful. Would stay again. Freiburg old town is very beautiful, the architecture, that is. Christmas Markets not that good.

Poor service

Ocena na stronie TripAdvisor 2.0/5

grantOz22 Opinia zatwierdzona w TripAdvisor

Not impressed. Twice in two weeks I sent an email asking if offices or work places would be available for online meetings. I never received a response to either email. Poor conduct from an international hotel chain. When we arrived internet not working. We were promised it would be fixed in two hours. Four hours later when still not working, was told it would be available in 30 minutes. When pressed for reassurance that it would be available, we were told it wouldn't be fixed today. I have two international online meetings, one at 2300 and another at 0600. When we expressed our dissatisfaction from a hotel chain which caters for businessmen, we were hung up on. Not impressed!

Dear Grant S. Thank you for taking the time to share your feedback. We are sorry to hear that your experience at Novotel Freiburg am Konzerthaus did not live up to your expectations. At Novotel, we strive to provide an enjoyable and satisfactory experience for all of our guests. Offering the best in service and hospitality is our highest priority and we apologize if we did not meet this standard during your stay with us. We take customer satisfaction very seriously and appreciate constructive feedback from our guests as it helps us to improve our services in the future. We also couldn't find a reservation in our System matching your name. That's why we would appreciate if you could send us your complaint via e-mail at our house e-mail adress h5383@accor.com. We hope you will give us the chance to make your stay a great one in the future. Thank you again for taking the time to provide us with your valuable feedback. Sincerely Your Novotel Team

Poor experience.

Ocena na stronie TripAdvisor 2.0/5

Iva B Opinia zatwierdzona w TripAdvisor

No enough parking places and expensive. We had to find parking place on public street sice parking was full. Slow internet connection for free 256KB/s. In year 2023 ??? No power socket near bed. Only average room equipment.

Dear 892ivab, I am very sorry that we failed to meet your expectations and if something went wrong. Please accept my apologies for any inconveniences caused. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Christian Löffler, General Manager

Not for those with dietary needs

Ocena na stronie TripAdvisor 2.0/5

jennieldc Opinia zatwierdzona w TripAdvisor

Sadly, I have rated our experience at this hotel at poor only due to the lack of communication between the reservation staff and the kitchen. If you have any dietary requirements beware! Other than this, the hotel is located just a short walk from the old town, on one of the main roads through Freiburg. That being said the hotel was quiet. Another down side was the lack of air conditioning, and at the time we were the the temperatures were very high making sleeping difficult. I must say thank you to the two ladies on reception, Verena and Vi, who tried to sort my restaurant problems out when there was no duty manage available. I thank them for the understanding. Would I stay again, possibly for its location but I wouldn't eat there.

Dear jenniedc, I sincerely apologize for the problems regarding the restaurant and the intern communication that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Christian Löffler, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 447 Liczba opinii 9.4/10 Lokalizacja
  • 1 682 Liczba opinii 6.5/10 Pokój
  • 1 335 Liczba opinii 7.3/10 Obsługa
  • 39 Liczba opinii 6.5/10 Internet
  • 983 Liczba opinii 8.3/10 Śniadanie
  • 603 Liczba opinii 6.4/10 Czystość
  • 461 Liczba opinii 3.4/10 Klimat
  • 375 Liczba opinii 3.4/10 Dobra oferta cenowa

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