Mercure Neu-Isenburg 4 gwiazdki

Great for a short stay. We came for the Coldplay concert and the Hotel was great for a short night. Bed was comfy, however we had a double room booked and only one towel, one pillow and one quilt. We told reception before leaving for the concert (16:00) but when we returned at 23:00 nothing had been brought to the room and there was only one person at reception arranging everythung so we had to wait almost an hour for the Pillow and blanket. When we returned at night someone had ripped a light of the wall and there was glass everyhwere, we tol the night concierge but it was all still there in the morning when we left at 10am. Breakfast was very hectic and not enough tables for all the guests, the two women did everything they could but couldnt get everything cleared and restocked in time. I think the Hotel is clearly understaffed. We used our points for the stay but in fairness, you can get better for the nightly price you pay here. The area isnt the greatest either

This hotel is very nice, staff were helpful and allowed us to sit outside eating takeaway while using the bar, room was perfectly clean and bed comfy and large. However very bizarrely our double room (with a large double bed and booked for two people) had only one towel and only a small single duvet that had been turned around to try and cover the whole bed (it didn't). The towel was not a disaster but it really wasn't possible to sleep two people under the single duvet. When I went to reception to ask about it, others were there with the same query. To the hotel's credit we were quickly provided with double duvets (and extra towels), but I do wonder what caused the issue in the first place. I think the staff who gave me an extra duvet explained it to someone else that was there but in German so I didn't catch it. Also sadly the window in our room didn't open and it was very hot so that was a shame, but the AC worked well on the plus side. Overall a nice stay and I would recommend as I imagine the strange towels/linen situation was a one off. Nice area as well and well-connected to a tram stop

Friendly staff, everything clean and just as it should be. The breakfast was spot on and the bedroom was perfect. A very good representation of mercure hotels. Super parking and easy to book in. I'd go again

A good hotel for short business trips. Bus X19 is very convenient (Bus stop 100m from hotel) for transfers between Frankfurt Hotel. The self-served breakfast is also good value and rich. Note that it is renovated recently with an "airport" and "flight" concept.

I was very pleased about the new style after its great rework of the hotel. The reception desk, the breakfast room, the bar and the rooms all of it looks in a style of an aircraft and / or airport. The hotel people are beautiful dressed too. Everything is new and clean. Congratulation to it.