Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 212
Frankfurter Str. 190
63263 NEU ISENBURG
Pozycja GPS:50.047754, 8.695288
Dostęp: 3 km / 1.86 mi 10 min drive
Dostęp: 9 km / 5.59 mi 10 min drive
Zameldowanie od: - Wymeldowanie do:
Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!
At 4-star Mercure Neu-Isenburg you choose Classic rooms, Superior, Privilege design or themed rooms. We always have the right one for our business and leisure travellers, families, pilots and crews. Space to float on cloud 7 after a stressful or eventful day. You can also spend relaxing hours at our "Flieger-Bar" in the lobby or on our summer terrace with drinks of all kinds and small meals.
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Okay for one night
Ocena na stronie TripAdvisor 3.0/5
trilingualtravels Rodziny - Opinia zatwierdzona w TripAdvisor
Great for a short stay. We came for the Coldplay concert and the Hotel was great for a short night. Bed was comfy, however we had a double room booked and only one towel, one pillow and one quilt. We told reception before leaving for the concert (16:00) but when we returned at 23:00 nothing had been brought to the room and there was only one person at reception arranging everythung so we had to wait almost an hour for the Pillow and blanket. When we returned at night someone had ripped a light of the wall and there was glass everyhwere, we tol the night concierge but it was all still there in the morning when we left at 10am. Breakfast was very hectic and not enough tables for all the guests, the two women did everything they could but couldnt get everything cleared and restocked in time. I think the Hotel is clearly understaffed. We used our points for the stay but in fairness, you can get better for the nightly price you pay here. The area isnt the greatest either
Dear Sir, We thank you for your visit and comments on Tripadvisor. Referring to your critical points mentioned we apologize for the inconvenience caused. I am sorry that we did not meet your expectations during this busy weekend. Indeed we had some challenges with the quantity of staff, hoping to have this solved in the meantime. Anyway we thank you for your understanding and would be delighted to welcome you back on board within the future again. Take care and best regards Marc Prokop General Manager
Nice hotel but a few strange things!
Ocena na stronie TripAdvisor 4.0/5
amycO767NR Friends getaway - Opinia zatwierdzona w TripAdvisor
This hotel is very nice, staff were helpful and allowed us to sit outside eating takeaway while using the bar, room was perfectly clean and bed comfy and large. However very bizarrely our double room (with a large double bed and booked for two people) had only one towel and only a small single duvet that had been turned around to try and cover the whole bed (it didn't). The towel was not a disaster but it really wasn't possible to sleep two people under the single duvet. When I went to reception to ask about it, others were there with the same query. To the hotel's credit we were quickly provided with double duvets (and extra towels), but I do wonder what caused the issue in the first place. I think the staff who gave me an extra duvet explained it to someone else that was there but in German so I didn't catch it. Also sadly the window in our room didn't open and it was very hot so that was a shame, but the AC worked well on the plus side. Overall a nice stay and I would recommend as I imagine the strange towels/linen situation was a one off. Nice area as well and well-connected to a tram stop
Dear Sir, Many thanks for your visit and detailed review. We appreciate your comments and thank you for your good score. We apologize for the missing duvet as well as the towel and thank you for your understanding. We hope to welcome you back on board within the near future! Many thanks and best regards Marc Prokop General Manager
A super stay!
Ocena na stronie TripAdvisor 5.0/5
grumpywhelk Rodziny - Opinia zatwierdzona w TripAdvisor
Friendly staff, everything clean and just as it should be. The breakfast was spot on and the bedroom was perfect. A very good representation of mercure hotels. Super parking and easy to book in. I'd go again
Dear Sir, Many thanks for flying with us :) We appreciate your kind and individual comments. We are delighted that you enjoyed your stay with us. Looking forward to welcome you back on board soon. Take care and best regards Marc Prokop General Manager
A quiet hotel for a short stay
Ocena na stronie TripAdvisor 4.0/5
Naci U Pobyt służbowy - Opinia zatwierdzona w TripAdvisor
A good hotel for short business trips. Bus X19 is very convenient (Bus stop 100m from hotel) for transfers between Frankfurt Hotel. The self-served breakfast is also good value and rich. Note that it is renovated recently with an "airport" and "flight" concept.
Dear Naci, Many thanks for flying with us :) We appreciate your kind comments and are delighted that your stay was to your satisfaction. We hope to welcome you back on board soon. Kindest regards Marc Prokop General Manager
the new style of the Mercure in Neu-Isenburg
Ocena na stronie TripAdvisor 5.0/5
peterschneidersp Pobyt służbowy - Opinia zatwierdzona w TripAdvisor
I was very pleased about the new style after its great rework of the hotel. The reception desk, the breakfast room, the bar and the rooms all of it looks in a style of an aircraft and / or airport. The hotel people are beautiful dressed too. Everything is new and clean. Congratulation to it.
Dear Peter, Many thanks for flying with us :) We appreciate your kind feedback and are very pleased that you enjoyed your stay with us. I will share your comments with my whole team. We look forward to welcome you back on board very soon. Take care and best regards Marc Prokop General Manager
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price