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Mercure Hotel Frankfurt Eschborn Helfmann Park 4성

고객 평점 4.3/5 1,456 리뷰

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Mercure Hotel Frankfurt Eschborn Helfmann Park
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+ 8 서비스

호텔 추가 정보

  • 7 events rooms with natural light for up to 200 people, view of the skyline from the 5th floor

  • RELAX Food, Drinks & You - eat, drink and work in comfort

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern hotel rooms with air conditioning and free WIFI

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

호텔 및 주변 지역 서비스

체크인 시간 : 15h00부터

체크아웃 시간 : 12h00까지

유료 서비스

서비스 및 이용 안내
  • 온라인 체크인
  • WIFI / 인터넷 접속
  • 주차
  • 장애인 시설
  • 애완동물 허용 유료 서비스
  • 에어컨
  • 호텔에서 이용 가능한 언어
  • 24시간 리셉션 운영
  • 얼리 체크인/체크아웃 시간 연장 유료 서비스
  • 세탁
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케이터링
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  • 레스토랑 1개
  • 바 1개
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  • 스낵 및 음료수 자판기
레저 및 액티비티
  • 18홀 골프 코스 (인근)
  • 조깅 트랙
비즈니스 서비스
  • 회의실 13개
  • 복사/인쇄 서비스 이용 가능

호텔 위치

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 eschborn
독일

전화: +49619696970

팩스: (+49)6196/9697100

체크인 시간 : 15h00부터

체크아웃 시간 : 12h00까지

  • 비행기로

    FRANKFURT AIRPORT 13km / 8.08마일

  • 기차로

    FRA RAILWAY STATION 8km / 4.97마일

GPS :50.139643, 8.584861

숙박

The 179 modern rooms at our 4-star Mercure Eschborn Helfmann Park have AC, Wi-Fi and DSL. Many of the standard and privilege rooms have skyline views. One child up to 16 years of age stays for free in In your room. For your stay with family we recommend our spacious family rooms with two separate sleeping areas and connecting door. Your pet is welcome (fee 10 EUR/night).

레스토랑 & 바

RELAX - FOOD, DRINKS & YOU

레스토랑 타입: 세계 각국의 요리

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

  • 월요일 -
  • 화요일 -
  • 수요일 -
  • 목요일 -
  • 금요일 -
  • 토요일 닫은
  • 일요일 닫은

RELAX - FOOD, DRINKS & YOU

Modern ambience and convivial atmosphere make our bar one of the most popular places. Enjoy here our selection of exclusive wines, a coffee, freshly prepared in barista quality or your favorite cocktail.

비 계약 사진

미팅 및 이벤트

미팅룸

  • 미팅룸: 13개

  • 최대 사이즈: 176

  • 최대 수용 인원: 200 명

  • 최대 연회 수용 인원: 93 명

자세히 보기


Mercure Hotel Frankfurt Eschborn Helfmann Park 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.3/5

1,456 리뷰

tripadvisor

TripAdvisor 평가 3.5/5

179 리뷰

기본에 충실한 서비스

고객 평점 3.5/5

익명 비즈니스 - 25/03/2019 전체(All) 통지 확인

호텔 기본에 충실한 서비스 제공

Dear Mr R., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, I do not cover our "development fields" here, I see in your assessment that we need to act in the friendliness, professionalism and helpfulness of our staff. Please be assured that this behavior does not reflect the service and quality standards, which we address to our house. Our ultimate goal is to provide our guests in all areas - from arrival to departure - always to provide an optimal stay and to ensure a perfect service. I will discuss with my team here so that we act directly and sustainably. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely Isabella Schroeder Hotel Manager

Unexpected and poor services from such reputed 4 star International hotel

트립어드바이저 평점 2.0/5

ujjwaltandulkar Business - 07/08/2018 TripAdvisor 인증 리뷰

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was poor cooperation from the hotel staff in spite of understanding my difficulty.

Small rooms, poor breakfast quality- not great for the price

트립어드바이저 평점 1.0/5

NesKfee Business - 09/05/2018 TripAdvisor 인증 리뷰

I stayed there 2 nights for business purpose. The premium room at special price I booked in advance was not available on my arrival. Instead I got a standard tiny room with bugs - I could move to another standard room after I did complain. No iron or iron board in the room, you must go to the 3rd floor in a Iron room. Not convenient when you are on business trip and stay several nights if you need to iron shirts etc. Breakfast costs a fortune really for such a poor quality and so little choice. Very disappointing. And in the end, I was over charged with the invoice whereas I had to stay in a room of lower standard than the one I originally booked. I complained online to Accor. Noboby never came back to me. I do not recommend at all that hotel- the customer service is absent - you are just a number paying for a room. No matter how bad is the service.

enjjoyed the stop

트립어드바이저 평점 4.0/5

IanC1275 Business - 15/07/2017 TripAdvisor 인증 리뷰

The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again

Zimmer

트립어드바이저 평점 3.0/5

725samueln Business - 07/07/2017 TripAdvisor 인증 리뷰

Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.

Nice hotel but poor service

트립어드바이저 평점 4.0/5

S5596QUphilippeb Business - 16/05/2017 TripAdvisor 인증 리뷰

On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.

1 class stay

트립어드바이저 평점 5.0/5

anitaandersen2016 Business - 30/08/2016 TripAdvisor 인증 리뷰

1 class service from the staff at the hotel. Always ready to help you if it's needed. Nice room and perfect cleaned. I was missing a bottle opener either in the room or at the buying machine but that's just a little thing to improve. The breakfast was splendid and both the checkin and the checkout went quick.

Business Hotel - nice restaurant and bar area

트립어드바이저 평점 3.0/5

Journey304115 Business - 16/08/2015 TripAdvisor 인증 리뷰

Standard rooms, nice entrance, bar and restaurant area. Conventient accomodation for 1-3 overnight stays - manly if you are there for work the entire day and simply look for a quite place to recap the day and have a glass of wine.

Statisfaction

트립어드바이저 평점 4.0/5

cuteimp Business - 03/09/2013 TripAdvisor 인증 리뷰

I am very happy about your service. But The cleanliness of room did not meet my expectation. Hairs and others were left on the bed after cleaning. I hope that the more carefully you have clean to bed. Thanks

Early check in.

트립어드바이저 평점 3.0/5

Steve S Solo travel - 19/04/2013 TripAdvisor 인증 리뷰

I paid an extra 30 euro's to be able to check in early at 8am when I arrived the room wasn't ready, was told housekeeping doesn't start until 8am, whats the point of offering this service when the cleaners don't start work until the check in time. So I said I would go and have some breakfast whilst they cleaned the room expecting to not be charged for it but they wanted to charge that to my room, so I asked for the manager and then they said okay go for breakfast no charge, when I saw the breakfast available it was poor for a hotel of this standard, cold and poor selection in the hot food area. Finally got in my room at 8-40am as a platinum card holder with Accor Hotels staying 12 weeks of the year with them not one of their best efforts.

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