머큐어 호텔 & 레지덴츠 프랑크푸르트 메세 4성

고객 평점 (ALL 평가) 4.2/5 491 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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머큐어 호텔 & 레지덴츠 프랑크푸르트 메세 - Image 4
Voltastr. 29, 60486 프랑크푸르트 암 마인, 독일

호텔설명

호텔 추가 정보

  • 레스토랑과 넓은 가든 라운지에서 휴식을 취해보세요.

  • 메세 프랑크푸르트와 대중 교통 이용을 위한 최적의 입지

  • 휴식 - 식음료와 손님 - 아늑한 환대 컨셉

  • 프랑크푸르크에서의 장기 투숙을 위한 소형 주방이 있는 아파트 88개

  • 450대까지 수용 가능한 호텔 내 유료 실내 주차 공간

숙박

호텔 위치

머큐어 호텔 & 레지덴츠 프랑크푸르트 메세

Voltastr. 29
60486 프랑크푸르트 암 마인
독일

GPS:50.116781, 8.638955

전화
팩스 +49 69 79261606

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

RELAX FOOD DRINKS AND YOU

도시적인 디자인의 호텔 레스토랑 "twenty9"에서 지역 별미와 세계 각국의 전통 요리를 경험해 보세요. 연결된 가든 라운지는 업무를 마친 후 녹음에 둘러싸여 휴식을 취하기에 이상적인 오아시스 같은 곳입니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  491 리뷰

TripAdvisor 평가  3.5/5  868 리뷰

세탁실이 있다는 설명은 거짓

고객 평점 1.5/5

익명 비즈니스 - 전체(All) 통지 확인

분명 호텔정보에는 세탁실이 있다고 기재되어있지만 실제로는 존재하지 않습니다. 수정이 필요합니다. 여행, 출장객으로써 이것은 호텔을 선택하는데 매우 중요한 사항이며 비싼 가격에도 이 호텔을 선택한 이유입니다.

Dear Mr. S., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mathis Matlé General Manager

Fantastic

트립어드바이저 평점 5.0/5

938joycek TripAdvisor 인증 리뷰

My daughter and grandson stayed here for Euros, lovely big room, brekkie was so good. However my grandson took a seizure at the Fanzone, the staff were amazing allowing us a late check out not charging and honestly taking care of us all. Thank you so much, your employers should be so proud.

Dear 938joycek, On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome your daughter, your grandson and perhaps you as our guest. Best regards, Mathis Matlé, General Manager

Slow service

트립어드바이저 평점 4.0/5

jean w TripAdvisor 인증 리뷰

Last day at this hotel today, the rooms are clean and comfortable, the garden space is lovely, a bit of a walk to town but there are frequent trams, Downside is the bar/restaurant in the evening, not sure if short staffed but the few nights we spent in there were an absolute shambles, slow service, forgetting orders, tables cluttered. Now I know the Euros are on so surely they could have brought in more staff, although the staff who were on were so disorganized it was very poor, letting the hotel down

Dear 90JeanW, I sincerely apologize for the problems regarding the bar and restaurant service that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Maret is a great staff

트립어드바이저 평점 5.0/5

Jing P TripAdvisor 인증 리뷰

The front desk staff are extremely kind and helpful. In particular, Maret is very very kind. As a foreigner who comes to Frankfurt for a conference but does not have an adaptor for chargers, Maret lent his own charger to me several times. I really appreciate it. He is such a kind and hard-working staff.

Lieber jingp911, Ihr Feedback ist eine besondere Auszeichnung und ein Höhepunkt eines Tages, an dem wir Gastgeber sein dürfen. Über die Bestnote freuen wir uns sehr und werden das Lob für unseren Service und insbesondere für den Kollegen sehr gerne weiterleiten. Sie werden sich wie ich darüber sehr freuen. Schön, dass Sie sich bei uns rundum wohl gefühlt haben. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit besten Grüßen, Mathis Matlé, General Manager

Disappointing Stay

트립어드바이저 평점 2.0/5

evelynmL6913GY TripAdvisor 인증 리뷰

I recently stayed at the Mercure Hotel & Residenz Frankfurt Messe and was thoroughly disappointed with my experience. Upon arrival, I encountered a disorganized front desk with no queuing system and I was skipped even though I was waiting patiently. When I was finally attended to, the receptionist informed me that breakfast was not included and quoted 21 euros per day. I decided to eat breakfast elsewhere during my stay. Several issues arose during my stay. The housekeeping dial on the phone didn't work, and when I needed my coffee station replenished, I was sent back and forth between the reception and the restaurant. The staff were unhelpful, particularly one receptionist who was reluctant to assist me and directed me to the restaurant repeatedly. Given that the IMEX tradeshow was in town, I was shocked by the poor level of service. When checking out, I faced further frustration with the billing process and felt disrespected when the card terminal was taken away from me before I had finished. As a loyalty program member and frequent traveler, I have never been treated so poorly. I will avoid Mercure hotels in the future unless necessary. Disappointing is an understatement.

Dear evelynmL6913GY, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 246 리뷰 8.6/10 위치
  • 423 리뷰 6.4/10 객실
  • 321 리뷰 8/10 서비스
  • 11 리뷰 8.7/10 인터넷 가격
  • 223 리뷰 7.9/10 조식
  • 176 리뷰 6.7/10 청결도
  • 42 리뷰 8.3/10 음료

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프랑크푸르트 암 마인 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.