Mercure Hotel Frankfurt Eschborn Ost 4성

고객 평점 (ALL 평가) 4.2/5 134 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Germany

호텔설명

호텔 추가 정보

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

숙박

호텔 위치

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

GPS:50.138077, 8.582898

전화
팩스 +49 6196 901900

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  134 리뷰

TripAdvisor 평가  3.5/5  353 리뷰

Appalling Service and Unacceptable Behavior - Not Worth the Rating

트립어드바이저 평점 1.0/5

Getaway29014156063 TripAdvisor 인증 리뷰

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Temporary residence

트립어드바이저 평점 5.0/5

Quest01215264832 TripAdvisor 인증 리뷰

The hotel is just a bomb! Everything is very nice, convenient and affordable. Pros. And the restaurant has a very large assortment of food, everything is very tasty. Good and friendly staff, very fast service. Everything is at the highest level which definitely deserved 5 stars!

Getting worse

트립어드바이저 평점 1.0/5

logbaba2009 비즈니스 - TripAdvisor 인증 리뷰

I only stay at this hotel when there is an exhibition in Frankfurt and the prices of other All hotels is x3. It used to be ok but now the already poor restaurant menu has been reduced to 4 items. Yes only 4 items this is so poor i cannot eat here no more. The bar is still ok but now no football on the tvs. Euro pinching owners not paying for sport channels. The hotel is like a ghost town at night. Breakfast is so so This will definitely be the last time i stay here

Thanks, Lufthansa!

트립어드바이저 평점 4.0/5

americanatrasferita Couples - TripAdvisor 인증 리뷰

Our flight was canceled but Lufthansa put us here overnight. Nearby and easy to get to. Staff was friendly, room quite comfortable. My only complaint is supper: Lufthansa gave vouchers good for 18€ each, but the hotel had a special arrangement for airport guests- no choice of food or drink, and if that plate of pasta cost 18€ I’d be shocked. Why not let guests choose something? Otherwise great!

very good conference offer

트립어드바이저 평점 4.0/5

AlterSchwede13 비즈니스 - TripAdvisor 인증 리뷰

very good conference offer we were very satisfied with our event at the mercure in the Heilmannpark, especially because it had to be held under corona conditions. The rooms are spacious, modern, well ventilated and air-conditioned. The break rooms also offer space for distance, just as everyone needs it. The culinary offerings, whether snacks during breaks, drinks or a lunch buffet, are of very satisfactory quality. The lunch buffet even exceeded my expectations of a conference hotel, which is rarely found at such a level.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 256 리뷰 7.9/10 위치
  • 379 리뷰 5.9/10 객실
  • 455 리뷰 8.5/10 서비스
  • 9 리뷰 5.8/10 인터넷 가격
  • 202 리뷰 8/10 조식
  • 182 리뷰 5.7/10 청결도
  • 176 리뷰 6/10 안락함
  • 120 리뷰 5.9/10 분위기

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