Mercure Hotel Trier Porta Nigra 4성

고객 평점 (ALL 평가) 4.4/5 1,501 리뷰

Mercure Hotel Trier Porta Nigra - Image 1
Mercure Hotel Trier Porta Nigra - Image 2
Mercure Hotel Trier Porta Nigra - Image 3
Mercure Hotel Trier Porta Nigra - Image 4

호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • An ALLSAFE-certified hotel

  • Superior and Privilege Rooms with a view of Porta Nigra

  • Parking lot and garage at the hotel, special price for hotel guests.

  • Old town nearby the hotel, within walking distance

  • Terrace opposite the famous Porta Nigra

숙박

호텔 위치

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 TRIER
Germany

GPS:49.760239, 6.644096

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  1,501 리뷰

TripAdvisor 평가  4.0/5  1,113 리뷰

Would not recommend it, outdated and not properly maintained

트립어드바이저 평점 1.0/5

o77b 비즈니스 - TripAdvisor 인증 리뷰

Very old outdated hotel with smelly rooms and floor noise when you walk around. Uncomfortable bed and bathroom not really clean. Would not recommend it as 4 star hotel. Restaurant closes at 20.30. Somehow everything looks like from 80’s or 90’s last century.

Dear o77b, Thank you for your visit. I am very sorry that our hotel did not appeal to you very much. I sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be our pleasure to welcome you again in Trier and at our hotel. With best regards, Christopher Lubk, General Manager

Pros and cons balanced each other out

트립어드바이저 평점 3.0/5

travelingammonite 가족 - TripAdvisor 인증 리뷰

Solid hotel with everything you need. The location next to Porta Nigra is ideal, also with being just outside the city center but not too far. The rooms themselves are old but spacious. We had two problems with our stay, one on the major side, one less so. (1) The wall is coming apart. As in, I leaned against it and heard things falling... inside the wall. Upon closer inspection, I saw the wall was jutting out slightly from beneath the wallpaper (see photo). I am not qualified to comment on structural integrity of a room, so I don't know if it's negligible or a few years away from collapse, but it didn't make me feel great sleeping next to a potentially disintegrating wall. (2) The room is stuffy and the air conditioning was very weak. We set it down to 20 but did not notice a difference. It was not a good night's sleep. All in all, I guess it was fine since the wall did not collapse, but I probably wouldn't stay here again.

Dear travelingammonite, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Christopher Lubk, General Manager

Great location & breakfast

트립어드바이저 평점 4.0/5

Stephannie Q TripAdvisor 인증 리뷰

We appreciated the location of the hotel which is opposite Porta Nigra. The underground parking makes the stay very convenient for us. We like that the room was spacious & it has a sitting area partially separated from the beds. Bathroom was clean too. The rooms are very well sound-proofed so we had a nice quiet rest at night despite the loud music from a party in the bar. The breakfast has an extensive variety & of good quality. We enjoyed our breakfast with the view of Porta Nigra.

위치가 좋음

고객 평점 4.5/5

익명 가족 - 전체(All) 통지 확인

위치가 좋고 시설은 낡았지만 청결했음

Dear Ms. Y., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Trier Porta Nigra. Best regards, Christopher Lubk General Manager

Great location and enjoyable stay

트립어드바이저 평점 4.0/5

Mark-Horsey TripAdvisor 인증 리뷰

Myself and 4 friends, stayed at Mecure Hotel Trier, for 3 nights, while while on a motorbike trip. Fantastic location opposite the ancient city gate where just beyond that, some great bars and restaurants are located. We were able to park our bikes in the underground car park so they were safe from any weather and secure, which is a massive plus point for a biker! Rooms were clean and serviced daily. The only negative was an elderly lady and a chap, who worked on the bar, in the hotel. They seemed surely and we felt they ignored us while waiting at the bar. The bar service was very poor, with it taking a long time to get served. You both let the hotel down! I would stay again.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 946 리뷰 9.5/10 위치
  • 1,110 리뷰 7.2/10 객실
  • 785 리뷰 8.4/10 서비스
  • 8 리뷰 0/10 인터넷 가격
  • 628 리뷰 8.2/10 조식
  • 318 리뷰 7.1/10 청결도
  • 283 리뷰 2.9/10 분위기
  • 210 리뷰 5.3/10 레스토랑

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