Pullman Berlin Schweizerhof

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.686 ulasan

Jaminan Harga
Terbaik
Pullman Berlin Schweizerhof - Image 1
Pullman Berlin Schweizerhof - Image 2
Pullman Berlin Schweizerhof - Image 3
Pullman Berlin Schweizerhof - Image 4
Budapester Strasse 25, 10787 BERLIN, Jerman

Deskripsi

Keistimewaan hotel

  • Terletak di Zoological Garden dan hanya beberapa langkah dari Kurfürstendamm

  • WiFi gratis di seluruh area hotel

  • 18 ruang konferensi fleksibel dengan pencahayaan alami, beberapa memiliki teras

  • Garasi parkir dengan akses langsung ke hotel

  • Fit & Spa Lounge dengan kolam renang

Akomodasi kami

Lokasi hotel

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Jerman

GPS:52.506158, 13.343712

Telepon
Fax +49 30 26961000

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

BLEND BERLIN KITCHEN & BAR

Restoran BLEND Berlin Kitchen and Bar menghadirkan nuansa yang terinspirasi dari perpaduan etnis di kota ini, mencerminkan Berlin sebagai tempat bertemunya berbagai budaya: modern, urban, dengan sentuhan kreatif.

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Peringkat ALL  4.5/5  2.686 ulasan

Peringkat TripAdvisor  4.5/5  4.442 ulasan

Sertifikat keunggulan 2024

Charged Twice and stitt no refund

Catatan Tripadvisor 1.0/5

David B Ulasan TripAdvisor tersertifikasi

My daughter in law booked and paid for 2 rooms but the hotel charged me for the 3 night stay again after our departure and even after I have mailed and sent them proof of the charge I have had no response from them and it has changed my whole memory of my visit

Dear Davidbd, Thank you for taking the time to share your feedback. We are deeply concerned to read about the issues with the billing for your stay. It is of utmost importance to us that billing is clear and accurate, and we apologize for any inconvenience caused. We understand that such situations can impact your overall memory of your visit, and for that, we are truly sorry. Your experience is not reflective of the high standards we set for ourselves at Pullman Berlin Schweizerhof. Rest assured, we are looking into the matter with the highest priority to ensure that the double charge is rectified and that you receive the necessary refund. We appreciate your patience and understanding as we work to resolve this. Should you wish to discuss this further or require any assistance, please do not hesitate to reach out directly to our front desk team at +49 30 26960 or via email at h5347@accor.com. We are committed to providing our guests with exceptional service, and we take feedback like yours seriously in our ongoing efforts to improve. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Pullman Berlin Schweizerhof

Very stressful experience

Catatan Tripadvisor 1.0/5

Chris B Keluarga - Ulasan TripAdvisor tersertifikasi

We visited at the beginning of December. Having paid upfront direct with the hotel on our departure they charged us for our stay again. Having challenged this we were ashore they had refunded this. Two of our party were not refunded and despite contacting the hotel have been ignored with no refund. A week later the others in our party have had more money taken off our card without permission or explanation. Again the hotel ignore all correspondence. We are currently going through our credit card company to hopefully reclaim our money. DO NOT TRUST THESE PEOPLE

Dear Chris, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you faced during the payment process and the subsequent communication challenges. It is concerning to learn of the situation regarding the additional charges and lack of timely response. We understand how frustrating this must be for you and your party. We take such matters very seriously and are looking into the circumstances to prevent such an occurrence in the future. We apologize for any inconvenience and distress this has caused. Our guests' trust is paramount, and we are committed to resolving this matter to your satisfaction. We appreciate your patience as we work with your credit card company to rectify the issue. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Pullman Berlin Schweizerhof

Sleek design City hotel

Catatan Tripadvisor 5.0/5

WorldofDave2022 Couples - Ulasan TripAdvisor tersertifikasi

I was delighted with be location of this hotel within walking distance of a lot of Berlin’s main attractions. It was Also quite easy to get to the hotel from Berlin Brandenburg airport. A direct train to the Zoologischer train station which was 5 mins away. Our main purpose of our visit to Berlin was to explore the Xmas markets and there was a lovely one just 5 mins away . The hotel itself is very modern with quite unusual design touches which make it really stand out from the others. They use Zoo/animal theme references through out given its proximity to the Berlin Zoo. Our Room was spacious with all modern conveniences including a fully stocked mini bar. We ate in the hotel restaurant on one of the nights and really enjoyed our meal there. The hotel also boasts a leisure center and swimming pool but unfortunately we didn’t have the time to use them on this occasion. Hopefully next time.

Dear Guest, Thank you for this great review. We're thrilled to hear that your stay with us was memorable. We are pleased that you appreciated our central location, which is indeed perfect for exploring the Christmas markets and other attractions in Berlin. Our unique design, inspired by the proximity to the Berlin Zoo, is something we take great pride in; it's wonderful to know that it contributed positively to your experience. Additionally, we're delighted that you found our rooms to be spacious and well-equipped for a comfortable stay. It's also great to hear that your dining experience at our BLEND berlin kitchen and bar was enjoyable. While you didn't have the opportunity to use our extensive leisure facilities, including Berlin's largest hotel pool, we hope you will on your next visit. We look forward to welcoming you back soon. Kind regards, Hotel Pullman Berlin Schweizerhof

Mostly good with a few issues.

Catatan Tripadvisor 4.0/5

B8581RHsarahl Ulasan TripAdvisor tersertifikasi

Very nice hotel with a great location. The entrance is really beautiful with the lights, The rooms are ok, ours had a double bed and a chair bed, the room was quite small but sufficient. The one issue i had was the air conditioning is turned off, the windows don’t fully open and even with them open as much as they can the room was extremely stuffy, especially considering it’s size and that 3 people were sleeping in it. It made it very uncomfortable at night, i’m also menopausal so chose a hotel that specifically advertised it had air conditioning! The air con is probably not needed in the reception and communal areas however the rooms are a different story! The breakfast was nice, 3 different areas to eat, one we never used so i presume this is for the “elite” I didn’t like the fact that i’m the room with the windows tables were reserved, then for the entirety of our breakfast they were never occupied, we got pushed into a corner in a not very nice seat because tables were reserved that were never used!? The lifts in the morning are very slow and although there are 3 they seem to be overcrowded, to the point i got out of one as people just kept squashing themselves in rather than patiently wait for the next lift!! overall nice hotel, would recommend if you aren’t menopausal or can sleep in hot rooms

Dear Sarah, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our entrance enchanting and that the hotel's prime location contributed positively to your experience. Our guests often express their admiration for the zoo-inspired motif and the convenience of being so close to attractions such as the Kurfuerstendamm and the Zoological Garden. However, we regret to hear about the discomfort you experienced due to the air conditioning and room size. While our rooms are designed to optimize space and comfort, we understand this may not have met your expectations, especially when accommodating more guests. Additionally, we apologize if the temperature control in the room did not provide the relief you needed. We are also concerned about your experience with the reserved tables at breakfast and the lift situation during peak hours. Your comfort and satisfaction are paramount to us, and we appreciate you bringing these matters to our attention. Nonetheless, we are pleased that you enjoyed our breakfast offerings, including the variety of dining areas. The breakfast buffet at Pullman Berlin Schweizerhof, complete with a live cooking station and a vegan corner, is something we take great pride in. We hope the quality and selection helped to start your day on a positive note. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Hotel Pullman Berlin Schweizerhof

Convenient place to stay in Berlin

Catatan Tripadvisor 5.0/5

Isabella S Ulasan TripAdvisor tersertifikasi

Hotel was very clean and convenient. In house restaurant was very good. The only thing that I would suggest improving is the concierge. The only thing I would improve was the concierge. He was not helpful... Desk staff was good and helpful each time we visited them.

Dear Isabella, Thank you very much for your kind review. We are delighted that your stay at the Pullman Berlin Schweizerhof was marked by our high standards of cleanliness and convenience. We are also glad to hear that your interactions with our desk staff were helpful and that our in-house restaurant, BLEND berlin kitchen and bar, with its reflection of Berlin's diverse culinary scene, added to the enjoyment of your visit. However, we regret to hear that your experience with the concierge did not meet the same level of satisfaction. We sincerely apologize for any inconvenience this may have caused and appreciate your constructive feedback, which we will consider carefully to enhance our guest service. Finally, we are pleased that the location of our hotel, close to Kurfuerstendamm and the Zoological Garden, contributed positively to your stay, offering the perfect starting point for exploring Berlin. It would be a pleasure to welcome you back. Best wishes, Hotel Pullman Berlin Schweizerhof

Dalam Kemitraan dengan TripAdvisor

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