Mercure Hotel Berlin City 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 2.399 görüş

En iyi fiyat
garantisi
Mercure Hotel Berlin City - Image 1
Mercure Hotel Berlin City - Image 2
Mercure Hotel Berlin City - Image 3
Mercure Hotel Berlin City - Image 4
Invalidenstrasse 38, 10115 BERLIN, Almanya

Açıklama

Otel ekstraları

  • Doğrudan otelden ulaşılan otel otoparkı

  • Zengin açık büfe kahvaltı. Yaz aylarında bahçede

  • Avluya bakan, klimalı, modern odalar

  • 150 katılımcı için kullanışlı donanımlı konferans odaları

  • Değişen yemeklerle bölgeden esinlenilen mutfak

Konaklama olanaklarımız

Otelin konumu

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Almanya

GPS:52.53024, 13.381882

Telefon
Faks +49 30 30826100

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

RELAX - FOOD, DRINKS AND YOU

RELAX Food, Drinks & You adlı restoranımızda değişen, bölgesel ve uluslararası yemekler bulacaksınız. Mercure şarap seçenekleri arasından seçili bir şarap eşleştirmenin keyfini çıkarın. Afiyet olsun!

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  2.399 görüş

TripAdvisor Derecesi  4.1/5  1.906 görüş

Perfect hotel with friendly staff

Tripadvisor puanı 5.0/5

Martyboy_Brussels TripAdvisor onaylı yorum

Well located hotel. Excellent friendly reception staff and well appointed room with new bathroom. Nice restaurant for dinner. The only improvement I would ask for is the choice in the breakfast buffet which doesn’t cater enough for non-German guests as there was too much of a focus on bacon, sausage and other pork products.

Avis müşterileri puanı 5.0/5

Mustafa A. Y. Çiftler - ALL için doğrulanmış yorumlar

Konum süper. Yatak rahat, oda sessiz, banyo malzemeleri kaliteli, çalışanlar yardımcı.

Sayın M., Yorumunuz için teşekkür ederiz. Otelimizin konumunun yanı sıra yatak konforu, oda sessizliği ve banyo malzemelerinin kalitesi konusundaki olumlu geri bildiriminiz bizi memnun etti. Ayrıca, çalışanlarımızın yardımseverliğiyle ilgili görüşleriniz, ekip arkadaşlarımız için büyük bir motivasyon kaynağı olacaktır. Sizi tekrar ağırlamaktan mutluluk duyarız. Saygılarımla, Larissa Wrobbel Misafir İlişkileri

Sewage Leak, service failures ... and no accountability from Mercure Hotel Berlin City management or Accor Group leaders

Tripadvisor puanı 1.0/5

Jim832 TripAdvisor onaylı yorum

My family and I have stayed at many hotels across various countries in the last few decades. Our recent stay at Mercure Hotel Berlin City during the Berlin Marathon was by far the most disappointing guest experience we have ever had - not just because of the accumulation of failures at the time and subsequent lack of reaction by the local hotel management team, but also because of the dismissive response from Accor’s corporate team at every level afterwards. Upon checking in, the receptionist was neither particularly welcoming nor helpful, advising no room was available for us yet and we should come back from 15:00 - not the best start to our stay, provided other guests checking in at the same time were getting their rooms immediately. Only when another staff member intervened did we learn that a room had been available all along. A few days later in the breakfast area, I also experienced a frustrating interaction with the staff member in charge of room number check that day : after giving ours and proceeding to the buffet, the same employee caught up to me, insisting - wrongly - that the room number was incorrect. I had to follow him back to the reception area, where it took several minutes to clarify the situation. This was both embarrassing and unnecessary, and clearly the result of poor training and internal miscommunication. Not reflective, again, of the standards expected from a Mercure establishment. Our room on another note, while visually pleasant, also felt cramped. Finally on marathon day, we encountered a far more serious issue : a full blown sewage "waterfall" in the reception area (see pictures in attachments), accompanied by an overpowering smell. While on my way to / back from the breakfast area that morning, I noticed a terrible (sewage) smell. Half a day later in the evening, that situation had gotten out of control : we were met with a horrendous smell and a full blown sewage leak from the ceiling and live lighting fixture onto the flooded reception area, with the obvious health and safety risks posed by the combination of live power and water, while staff were discussing the food items contamination in the adjacent catering space. Again, hardly the kind of issue one would expect from a Mercure chain hotel or international standard establishment. Given the accumulation service failures, a serious sanitation incident, and clear safety risks we experienced, we requested a partial refund of our stay. Despite the extent of the inconvenience and the clear deviation from the standards expected of an international Accor brand such as Mercure, the General Manager at Mercure Hotel Berlin City insisted they would not consider our request. Furthermore after escalation to the highest level at Accor’s corporate team, and to the executive level (Guest Service Executive Department, Chief Loyalty & E-Commerce Officer, and finally Chairman & CEO), we were again met with a template-style dismissal. This position obviously did not acknowledge the accumulation of failures and the accumulation of missed opportunities for corrective actions since then. So much for customer care, accountability and brand standards, Mercure Hotel Berlin City and Accor Group levels of professionalism and accountability ...

Another perfect stay

Tripadvisor puanı 5.0/5

KW1975 TripAdvisor onaylı yorum

This was my fourth time staying at this hotel. I booked here for 6 nights recently as needed to get away ahead of my father's funeral. I had to cancel my previous booking last minute, for which they were very understanding and sent condolences. Like my previous stays at this hotel, it was another perfect stay. The staff are amazing as always. And the location as usual, was perfect for getting around. I actually purchased a 6 day Welcome Berlin card, but hardly ever used it as I could walk to most places. The Brandenburg Gate is only a 1km walk from the hotel. As the weather was perfect autumnal weather, it was lovely to walk without purpose and finding hidden gems as you walk around the city. My room was on the 5th floor with garden view. Again, very quiet and had no issues sleeping, especially as the bed was comfortable and extra pillows if needed, which I did. Breakfast as usual was a vast selection for all tastes. Whether I missed it on my previous visit in July, or the pancake station has returned. Which is lovely warm fresh pancakes with a selection of toppings. Really looking forward to my next stay here. It wouldn't feel the same staying elsewhere.

Dear KW1975, Thank you for taking the time to share your thoughtful feedback regarding your recent stay at Mercure Hotel Berlin City. We are truly honored to have welcomed you back for the fourth time, especially during such a difficult period in your life. Please accept our deepest condolences for your loss. It is heartening to read that you found your stay to be another perfect experience. Our team takes great pride in delivering exceptional service, and your recognition of their efforts is greatly appreciated. We are also pleased to hear that our location suited your needs, allowing you to explore the city comfortably on foot. The proximity to attractions such as the Brandenburg Gate is indeed one of our many assets, and we are delighted that you enjoyed the lovely autumn weather while discovering the hidden gems of Berlin. We are glad that your room provided you with the tranquility and comfort you required, including the amenities that ensured a restful sleep. The availability of extra pillows is part of our commitment to enhance guest comfort, and we are pleased to know it met your needs during your visit. Furthermore, it is wonderful to hear that you enjoyed the variety offered at our breakfast buffet, including our pancake station. We continually strive to enhance our offerings and ensure that there is something for everyone to enjoy. We look forward to welcoming you back on your next visit and are committed to providing you with the same high-quality experience that you have come to expect from us. Best regards, Larissa Wrobbel Guest Relation

Overall a good stay

Tripadvisor puanı 4.0/5

Noelia L TripAdvisor onaylı yorum

I stayed at this hotel recently and had a nice experience overall. It’s a good hotel outside the touristic city center, with a good price-quality ratio. The area is quiet and safe, close to the central station, and it’s very easy to reach the city center by tram or metro, it takes about 15 minutes. When I arrived, my room had two single beds instead of the king-size bed I booked. I went to the reception, and a young receptionist told me that “this is the German style” and that they didn’t have rooms with one big bed. I didn’t know, so I believed it. Later I doubled check the hotel’s website and saw that they do have rooms with one big bed. I felt a bit disappointed, but I didn’t want to make a problem about it. Later, I asked for a bathrobe at reception. A lady told me that bathrobes were only for higher room categories. But the information in the room’s QR code said clearly that guests could ask for one at reception. When I mentioned this, she gave me a bathrobe right away. I also talked again about the bed problem, and another receptionist told me that sometimes the photos on the website don’t match the real room type, so it’s good to double-check when booking. Even with these small issues, my stay was still good. The room size was fine, and the hotel was quiet. On the night of my birthday, the lady working at the bar was so kind! She brought me a glass of champagne to celebrate with my boyfriend and even gave me a small gift. That really made me happy. But the person who truly made my stay special was Mikalina, the lady at breakfast. I didn’t have breakfast included, but I always went down for coffee, and she welcomed me every morning with a big smile. She is such a sweet and kind person, and her positive energy made my mornings so much better. Thank you so much, Mikalina, for your amazing attitude and for starting my days with such warmth and joy!

Dear Noelia L, Thank you for sharing your experience at Mercure Hotel Berlin City. We are pleased to hear that you enjoyed your overall stay and appreciated the good price-quality ratio, as well as the convenient location near the central station. It is always a pleasure to know that our guests feel safe and comfortable in our surroundings. I would like to address the concerns you raised regarding the bed configuration in your room. I apologize for any confusion caused by the information provided at check-in. While we do offer rooms with king-size beds, it is unfortunate that you were initially informed otherwise. We strive to ensure that our staff is fully knowledgeable about room types, and your feedback will be valuable in improving our communication. Regarding the bathrobe request, I appreciate your understanding in this matter. Our policy states that bathrobes are generally reserved for higher room categories, yet we also wish to accommodate our guests' requests when possible. I am glad to hear that the team was able to provide you with one after clarifying the information. I am particularly delighted to learn that Mikalina made a positive impact during your stay. Our staff's dedication to creating a warm and welcoming atmosphere is something we truly value, and it is wonderful that she contributed to your birthday celebration with such kindness. Thank you once again for your thoughtful feedback. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Larissa Wrobbel Guest Relation

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Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 55 görüş 6.5/10 Wifi
  • 819 görüş 9/10 Kahvaltı
  • 789 görüş 5.3/10 Konfor
  • 640 görüş 7.1/10 Hijyen
  • 5 görüş 0/10 Wellness Bölümü

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Berlin şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.