Mercure Hotel Berlin city 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 421

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Mercure Hotel Berlin city - Image 1
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Invalidenstrasse 38, 10115 BERLIN, Niemcy

Opis

O hotelu

  • Garaż hotelowy z bezpośrednim wejściem do hotelu.

  • Urozmaicony bufet śniadaniowy. Latem zapraszamy również do ogródka

  • Nowoczesne pokoje z klimatyzacją, wychodzące na dziedziniec

  • Funkcjonalnie wyposażone sale konferencyjne na 150 osób

  • Kuchnia inspirowana tradycjami regionalnymi, ze zmieniającymi się daniami

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Berlin city

Invalidenstrasse 38
10115 BERLIN
Niemcy

Pozycja GPS:52.53024, 13.381882

Telefon
Faks +49 30 30826100

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RELAX - FOOD, DRINKS AND YOU

W naszej restauracji RELAX Food, Drinks & You oferujemy różnorodne dania kuchni regionalnej i międzynarodowej. Ciesz się wybranym połączeniem win z oferty win Mercure. Bon appétit!

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 2 421

Ocena TripAdvisor  4.1/5  Liczba opinii: 1 907

Ocena klientów 3.0/5

Wieslaw K. Pary - Opinie potwierdzone ALL

Bywamy w tym hotelu regularnie. Plusem jest lokalizacja i parking na miejscu. Bardzo dobre śniadania ( od pewnego czasu pojawiły się ponownie lokalne, bardzo smaczne produkty-wędliny i sery). Wspaniała, bardzo sympatyczna, przyjacielska i kompetentna pani Michalina, odpowiedzialna za salę śniadaniową. Każdy gość witany jest jak oczekiwany przyjaciel, z ogromną życzliwością I natychmiast zaopiekowany.Ibsluga recepcji kompetentna i miła. Poza tym pobyt pozostawia wiele do życzenia. Pokoje czyste. Urządzone bardzo skromnie. Ze względu na położenie hotelu, bywamy nawet kilka razy w roku. Nigdy nie dostaliśmy pokoju w wyższym standardzie, pomimo statusu w programie lojalnościowym Accor. Co za tym idzie, brak ekspresu do kawy w pokoju, butelka wody na 2 osoby, brak mini baru, kapci itp. Miłym akcentem byłby chociaż rabat na parking, ale tutaj też nie doczekaliśmy się miłego gestu ze strony hotelu. Jedyną "niespodzianką" było do tej pory kruche ciasteczko, Donat lub malutka paczuszka misiów Haribo.

Dear W. K., Thank you for taking the time to provide your feedback regarding your recent stay at Mercure Hotel Berlin City. We appreciate your kind words about our location, parking facilities, and the quality of our breakfast offerings. It is gratifying to hear that you enjoyed the local products and that our team member, Michalina, made a positive impact on your experience with her friendly service. However, I regret to learn that certain aspects of your stay did not meet your expectations. While we strive to offer comfortable accommodations, I understand that the room standards and amenities you experienced were not in line with your previous stays or your loyalty program status. Please be assured that we take such feedback seriously as it helps us identify areas for improvement. Our commitment to providing an enjoyable experience for all our guests is paramount, and we continuously evaluate our services and offerings. Regarding your suggestions about room amenities and parking discounts, I appreciate your insights. While we currently have specific guidelines in place for room assignments and amenities, your feedback will be taken into consideration as we review our guest offerings. We are always looking for ways to enhance the experience for our loyal guests, and your comments will assist in this process. Thank you once again for sharing your thoughts. We hope to welcome you back to Mercure Hotel Berlin City in the future, where we will strive to provide you with an even more satisfying stay. Larissa Wrobbel Guest Relation

Very good stay

Ocena na stronie TripAdvisor 5.0/5

Peeterpool P Opinia zatwierdzona w TripAdvisor

The hotel looks very new, is very clean. Little window between bedroom and bathroom was unique. The staff was very nice. Breakfast solid. Metro station is just around the corner, supermarket Rewe as well. Right outside the hotel is a tram stop M5, M10 which take you to main train station, Alex or Uber arena. 3,80 Euro for a single ticket is daylight robbery. I can recommend this hotel.

Perfect hotel with friendly staff

Ocena na stronie TripAdvisor 5.0/5

Martyboy_Brussels Opinia zatwierdzona w TripAdvisor

Well located hotel. Excellent friendly reception staff and well appointed room with new bathroom. Nice restaurant for dinner. The only improvement I would ask for is the choice in the breakfast buffet which doesn’t cater enough for non-German guests as there was too much of a focus on bacon, sausage and other pork products.

Sewage Leak, service failures ... and no accountability from Mercure Hotel Berlin City management or Accor Group leaders

Ocena na stronie TripAdvisor 1.0/5

Jim832 Opinia zatwierdzona w TripAdvisor

My family and I have stayed at many hotels across various countries in the last few decades. Our recent stay at Mercure Hotel Berlin City during the Berlin Marathon was by far the most disappointing guest experience we have ever had - not just because of the accumulation of failures at the time and subsequent lack of reaction by the local hotel management team, but also because of the dismissive response from Accor’s corporate team at every level afterwards. Upon checking in, the receptionist was neither particularly welcoming nor helpful, advising no room was available for us yet and we should come back from 15:00 - not the best start to our stay, provided other guests checking in at the same time were getting their rooms immediately. Only when another staff member intervened did we learn that a room had been available all along. A few days later in the breakfast area, I also experienced a frustrating interaction with the staff member in charge of room number check that day : after giving ours and proceeding to the buffet, the same employee caught up to me, insisting - wrongly - that the room number was incorrect. I had to follow him back to the reception area, where it took several minutes to clarify the situation. This was both embarrassing and unnecessary, and clearly the result of poor training and internal miscommunication. Not reflective, again, of the standards expected from a Mercure establishment. Our room on another note, while visually pleasant, also felt cramped. Finally on marathon day, we encountered a far more serious issue : a full blown sewage "waterfall" in the reception area (see pictures in attachments), accompanied by an overpowering smell. While on my way to / back from the breakfast area that morning, I noticed a terrible (sewage) smell. Half a day later in the evening, that situation had gotten out of control : we were met with a horrendous smell and a full blown sewage leak from the ceiling and live lighting fixture onto the flooded reception area, with the obvious health and safety risks posed by the combination of live power and water, while staff were discussing the food items contamination in the adjacent catering space. Again, hardly the kind of issue one would expect from a Mercure chain hotel or international standard establishment. Given the accumulation service failures, a serious sanitation incident, and clear safety risks we experienced, we requested a partial refund of our stay. Despite the extent of the inconvenience and the clear deviation from the standards expected of an international Accor brand such as Mercure, the General Manager at Mercure Hotel Berlin City insisted they would not consider our request. Furthermore after escalation to the highest level at Accor’s corporate team, and to the executive level (Guest Service Executive Department, Chief Loyalty & E-Commerce Officer, and finally Chairman & CEO), we were again met with a template-style dismissal. This position obviously did not acknowledge the accumulation of failures and the accumulation of missed opportunities for corrective actions since then. So much for customer care, accountability and brand standards, Mercure Hotel Berlin City and Accor Group levels of professionalism and accountability ...

Another perfect stay

Ocena na stronie TripAdvisor 5.0/5

KW1975 Opinia zatwierdzona w TripAdvisor

This was my fourth time staying at this hotel. I booked here for 6 nights recently as needed to get away ahead of my father's funeral. I had to cancel my previous booking last minute, for which they were very understanding and sent condolences. Like my previous stays at this hotel, it was another perfect stay. The staff are amazing as always. And the location as usual, was perfect for getting around. I actually purchased a 6 day Welcome Berlin card, but hardly ever used it as I could walk to most places. The Brandenburg Gate is only a 1km walk from the hotel. As the weather was perfect autumnal weather, it was lovely to walk without purpose and finding hidden gems as you walk around the city. My room was on the 5th floor with garden view. Again, very quiet and had no issues sleeping, especially as the bed was comfortable and extra pillows if needed, which I did. Breakfast as usual was a vast selection for all tastes. Whether I missed it on my previous visit in July, or the pancake station has returned. Which is lovely warm fresh pancakes with a selection of toppings. Really looking forward to my next stay here. It wouldn't feel the same staying elsewhere.

Dear KW1975, Thank you for taking the time to share your thoughtful feedback regarding your recent stay at Mercure Hotel Berlin City. We are truly honored to have welcomed you back for the fourth time, especially during such a difficult period in your life. Please accept our deepest condolences for your loss. It is heartening to read that you found your stay to be another perfect experience. Our team takes great pride in delivering exceptional service, and your recognition of their efforts is greatly appreciated. We are also pleased to hear that our location suited your needs, allowing you to explore the city comfortably on foot. The proximity to attractions such as the Brandenburg Gate is indeed one of our many assets, and we are delighted that you enjoyed the lovely autumn weather while discovering the hidden gems of Berlin. We are glad that your room provided you with the tranquility and comfort you required, including the amenities that ensured a restful sleep. The availability of extra pillows is part of our commitment to enhance guest comfort, and we are pleased to know it met your needs during your visit. Furthermore, it is wonderful to hear that you enjoyed the variety offered at our breakfast buffet, including our pancake station. We continually strive to enhance our offerings and ensure that there is something for everyone to enjoy. We look forward to welcoming you back on your next visit and are committed to providing you with the same high-quality experience that you have come to expect from us. Best regards, Larissa Wrobbel Guest Relation

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 274 Liczba opinii 9.5/10 Lokalizacja
  • 1 560 Liczba opinii 6.7/10 Pokój
  • 1 319 Liczba opinii 9/10 Obsługa
  • 55 Liczba opinii 6.4/10 Internet
  • 830 Liczba opinii 9/10 Śniadanie
  • 798 Liczba opinii 5.3/10 Komfort
  • 653 Liczba opinii 7.1/10 Czystość
  • 6 Liczba opinii 1.7/10 Strefa wellness

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