プルマンロンドンセントパンクラス (旧ノボテル) 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,969 件のレビュー

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説明

ホテルのその他の情報

  • キングスクロス / セントパンクラス駅とユーストン駅に隣接

  • ミーティングに最適なビジネスラウンジ、館内全域でWi-Fiを無料でご利用可能

  • モダンな客室、バリアフリー対応の客室も13室ご用意

  • 特別なイベントにご利用いただけるファンクションルーム

  • Gym Facilities open 24/7 and Sauna from 6:00am to 11:00pm

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ホテル所在地

プルマンロンドンセントパンクラス (旧ノボテル)

100 - 110 Euston Road
NW1 2AJ ロンドン
イギリス

GPS:51.52851, -0.127689

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GA KINGSX

GA KingsX combines both glamour culture and the contemporary modern era mixed with Londons vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,969 件のレビュー

トリップアドバイザーの評価  4.5/5  6,194 件のレビュー

2025エクセレンス認証

Good hotel / bored staff

トリップアドバイザーの評価 4.0/5

CatheG_12 トリップアドバイザー認証口コミ

The hotel was centrally located and perfect for its closeness to Eurostar, it was clean and spacious and our room had a large clean and comfortable bed. Good lighting and plenty of charging points. My only complaint was the reception staff seemed untrained. We checked in and were offered a welcome drink on arrival, because we were members of the hotel scheme, but offered no voucher so when going to the bar we were sent back to reception where a “bored “ staff member offered me one voucher. We were happy to buy our own drinks 🍷 but why offer ? The bar staff on seeing our one drinks voucher said go back to reception- that’s crazy, so reluctantly the admin staff member offered me another voucher. No apology or smile 😊 this is a central London hotel 🏨 please raise your game and train staff in hospitality 🙏

Dear @CatheG_12, Thank you for taking the time to share your feedback. While I am glad to hear you enjoyed our location, cleanliness and room comfort, I am truly sorry for the confusion and inconvenience caused with the drink vouchers. Rest assured I will be reviewing your comments with the reception and bar teams to ensure a smoother experience next time. Your feedback is invaluable, and I appreciate you bringing this to my attention. I hope we will have the chance to welcome you back again. Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Member Benefits honoured!

トリップアドバイザーの評価 5.0/5

Jorge T トリップアドバイザー認証口コミ

Excellent location, great rooms and friendly Service. Quick response through pre arrival email and effective problem solving. Big shout out to Loredana from the Front Office for being so polite and helpful.

Dear Jorge T, Thank you for taking the time to share your wonderful feedback! It is a pleasure to hear that our location, rooms and service met your expectations. A special thank you for highlighting Loredana, she will be delighted to hear your compliments. We cannot wait to welcome you back to Pullman London! Warm regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Always a great stay, but this time one service failure

トリップアドバイザーの評価 4.0/5

John F トリップアドバイザー認証口コミ

I stayed at the Pullman St Pancras on the 30th November 2025 for one night. As a returning guest, I was looking forward to my stay at The Pullman. I booked a Deluxe Room and was allocated the 15th floor with an amazing view of London. The room was well presented. The only negative for this stay was the greeting and check in at reception. The greeting by receptionist Sintija was disappointing. At no time did she address me by my name. She even asked if I had stayed at the Pullman previously and I replied "yes". She still made no effort to make me feel welcome or address me by my name. When I checked out on Monday, 1st December 2025, receptionist Tyler gave exceptional customer service. He addressed me by my name and apologised when there was a delay printing my account and assisted with by bagage storage. I look forward to a return visit 2026, I hope to a warm welcome.

Pullmans stay London

トリップアドバイザーの評価 5.0/5

Pauline R トリップアドバイザー認証口コミ

Great hotel Very close to kings cross st pancreas train station, bonus. Clean and tidy Staff was very friendly and helpful upon check in

Dear Pauline R, Thank you for your wonderful feedback! I am delighted to hear you had an enjoyable stay with us, and appreciated our convenient location, cleanliness and the friendliness of our team. We hope to welcome you back to Pullman London very soon! Warm regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Not worth 4 stars

トリップアドバイザーの評価 3.0/5

cofrem トリップアドバイザー認証口コミ

Convenient location near St Pancras station but disappointing for a 4 star. The window in our room was defective, it did not fully close so it was cold in the room even with the heat on and we had constant noise from the street because of the cracked window. When we mentioned it to reception they could only come up with a standard apology and no compensation.

Dear @cofrem, Thank you for taking the time to share your feedback. While I am glad you found our location convenient, I am sorry that other aspects of your experience did not fully meet your expectations. Please rest assured that I have shared your comments with our team so we can address the concerns raised, as this does not reflect the high standards we aim to provide. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

との提携 TripAdvisor

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