Novotel Queenstown Lakeside

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Novotel Queenstown Lakeside 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 4,463 รายการ

โรงแรมที่ผ่านการรับรองจาก ALLSAFE

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ความพิเศษของโรงแรม

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

โรงแรมนี้เข้าร่วมกับ Planet 21 และดำเนินการเพื่อการบริการที่ดีเยี่ยม

สถานที่ตั้งโรงแรม

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

  • QUEENSTOWN CITY CENTER:  AIRPORT TO CITY

  • ทางเครื่องบิน

    QUEENSTOWN AIRPORT ที่ 10 กม. / 6.21 ไมล์ - รถชัทเทิลบัส ค่าบริการ

  • ทางเฮลิคอปเตอร์

    SKYLINE GONDOLA ที่ 2 กม. / 1.24 ไมล์

  • ทางรถยนต์

    STATE HIGHWAY 6 ที่ 1 กม. / 0.62 ไมล์

พิกัด:-45.033729, 168.661759

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

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ในสถานที่
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • โรงแรมที่ผู้ใช้รถเข็นสามารถเข้าถึงได้
  • บริการให้ความสะดวกสบาย
  • เครื่องปรับอากาศ
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
ใกล้กับโรงแรม
  • ที่จอดรถ

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

ที่พักของเรา

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

รีวิวจากแขกของเรา

รีวิวจากแขกผู้เข้าพักที่
Novotel Queenstown Lakeside

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.5/5  รีวิว 4,463 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 3,884 รายการ

Certificate of excellence ปี 2022

Queenstown Rocks

คะแนนจาก Tripadvisor 5.0/5

515SteveG515 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I checked in on line advising that we would arrive early, on arrival had to wait for room as was not ready, asked to be called when room available arrived at hotel at approx 3pm without a receiving a phone call very in-effeceint. we atyed 3 nights only to be credited for 1 night for not having our rooms cleaned again not happy. On check out tried to charge extra the invoice is very hard to undertand & confusing considering I booked this some time ago with some points. Eventually got it resolved only for him to overcharge my credit card this was rectified before I left, it appears not enough staff on the front counter. After what I have written I would still come back as the location is first class.

Dear Steve G Thanks for staying and for your feedback. We acknowledge your comments about the issues you faced and we are sorry that we did not handle these things the way we would have liked and for you to be happy with the way you were looked after. While you are correct that many businesses are trying to recruit more team members and business levels that are fluctuating we are not wanting to make excuses for this. We apologise to you for any inconvenience. In regards to the credit that was offered to guests that chose not to have their room serviced we offered three services - a $20 credit against dinner in the restaurant, 500 Loyalty Points or to make a $10 donation to Cure Kids. Some people appear to have thought that the $20 credit was against anything but this was not what the offer was - I am not sure if this may be where the confusion lies? Good to hear that you would come back - please feel free to let me know when that is and I will do what I can to make sure that you are well looked after. Thanks again for the feedback - we do appreciate it Jim Moore General Manager

Family Christmas shopping

คะแนนจาก Tripadvisor 4.0/5

elissaeastw00d รีวิวที่ได้รับการรับรองจาก TripAdvisor

The kids had fun, the rooms were cleaned promptly and it was affordable and the staff were great, The Novotel is in a fantastic location we look forward to coming back for Luma festival next year Thank you

Thanks for your review - good to see that you enjoyed your time - regrettably LUMA has been cancelled this year like many other events. We understand that they are planning to have lighting installations up around town for a longer period of time. We hope that you will come back and see us again soon.

Wonderful family friendly hotel

คะแนนจาก Tripadvisor 5.0/5

441shannon รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stay here whenever we come to Queenstown (once or twice a year) and would never go elsewhere. To find somewhere so friendly and welcoming to our "big" family (4 children) is just lovely. From check-in, to our welcome plate of treats in our room, to the amazing breakfast staff who showed our daughter the fun of the fresh juice machine, and made sure we had everything we needed. everything was top notch. All the staff were so welcoming and friendly. We will be back. Thankyou

Dear 441shannon, Thanks for your feedback about your stay and for staying with us. The team enjoys getting feedback and it is always nice to know that our efforts are appreciated. We hope to be able to see you again soon. Regards Jim Moore General Manager

Fantastic stay

คะแนนจาก Tripadvisor 5.0/5

markvendt56 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

New had a fantastic time at the Novotel Queenstown Lakeside. All the staff including the cleaners were very friendly and helpful. They made our stay a wonderful experience. Their level of personal interest was really noticeable

Hi Mark, Thank you for your review, wonderful to hear you had a great stay, will share your comments with the team and hopefully we will see you again soon. Thanks Jennifer Sales and Marketing Manager

Fabulous location

คะแนนจาก Tripadvisor 5.0/5

chrisfG2178PA รีวิวที่ได้รับการรับรองจาก TripAdvisor

Easy access to city centre, but a nice quiet location. Great to be on water front. Service was fantastic from checkin to departure. Rooms tidy and great to have windows and minibalcony. Covind management is great.

Dear chrisfG2178PA Thanks for staying with us. We will pass on your positive comments to the team who always enjoy hearing from our guests. We hope to see you again soon. Thanks Jim Moore General Manager

Novotel Queenstown

คะแนนจาก Tripadvisor 4.0/5

raemcdonald รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location. Very friendly and helpful staff. Restaurant meals were very good. Quiet room and nice view. We were given an unsatisfactory room on arrival (it got no sun during the day, needed a light on, small bathroom) and were immediately accommodated in a more pleasant environment without extra cost. Accor members.

Dear Raemcdonald Thanks for your comments and for staying with us. It is good to hear that you were able to move rooms having let us know that the one that was allocated was not what you wanted. We do have guests that prefer these rooms as they can be quieter and many of them overlook the small stream at the back of the hotel looking out to the Queenstown Gardens. We hope that you will come back to see us some time soon. regards Jim Moore General Manager

Business in Queenstown

คะแนนจาก Tripadvisor 5.0/5

Paul_S898 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Excellent location, easy walk to town centre, well, because you are in the middle of it. Staff very attentive, friendly and professional. Room spic and span! Huge breakfast delivered real past! Recommended this hotel, no problem.

Dear Paul_S898 Thanks for staying with us. It is always good to get feedback and always nice to be able to pass on to the team reviews that are positive as it does serve to encourage the team to look after all of our guests. We are well aware that we are only as good as the service that we give to our last guest so it was good to see that you were happy with the experience. We hope to see you again soon. Regards Jim Moore General Manager

Care, courtesy and great service

คะแนนจาก Tripadvisor 5.0/5

2rhonal รีวิวที่ได้รับการรับรองจาก TripAdvisor

Staying at the Novotel Queenstown is always a pleasure. We were there when lockdown started and we were so well looked after. The staff showed great care, courtesy and consideration for our wellbeing. The room was warm and comfortable, meals were delivered promptly and efficiently with safety in mind. Thank you so much. The staff were amazing.

Dear 2rhonal Thanks for staying and for allowing us to look after you through these challenging times. We hope that you will come back to see us again soon. Regards Jim Moore General Manager

A wonderful mid- winter break

คะแนนจาก Tripadvisor 5.0/5

RemusDunedin รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great central location, ideal for walks to lake and shopping. Wonderful, friendly service with very helpful staff. Food was uniformly excellent with good selection of food options at breakfast and dinner.

Dear RemusDunedin It is always a pleasure to receive positive comments following the successful stay from one of our guests - the team are always encouraged by these comments so thanks for taking the time to do so. We hope to see you again soon regards Jim Moore General Manager

Time Out in Queenstown

คะแนนจาก Tripadvisor 4.0/5

389KevinW รีวิวที่ได้รับการรับรองจาก TripAdvisor

We needed a break and we wanted to contribute to the NZ travel and hospitality industry. Covid 19 has brought tough times to this sector and we wanted to take a break and do our bit to help. We chose Queenstown because of a direct Air New Zealand flight from Auckland and to be able to stay in an Accor Novotel hotel.

Dear Kevin W We certainly appreciate the support that we get from our NZ based guests and as you say we certainly need it. While there have been some bright times business is difficult with the borders shut and business levels fluctuating. The team has been working hard at managing through these tough times and has enjoyed having the many New Zealanders coming through from all over the Country - pre covid they would have made up approx 25% of our business but we have always enjoyed their support. Thanks for making the effort - we hope you enjoyed your time and will come down again some time soon. Regards Jim Moore General Manager

Novotel Queenstown Lakeside

คะแนนจาก Tripadvisor 5.0/5

joycestilwell รีวิวที่ได้รับการรับรองจาก TripAdvisor

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

คะแนนจาก Tripadvisor 5.0/5

Foodappreciator123 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

Each return visit gets better

คะแนนจาก Tripadvisor 5.0/5

HansE413 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!

Dear Hans It is always a pleasure to receive positive comments back about a guests stay and to be able to pass these on to the team. As a regular guest at the hotel over the years it is even more important that we consistently deliver warm service to you so that you do look forward to coming back when time allows. As a team we value the fact that you are so interested in the team as individuals and want to know about them genuinely as people - this really does create a lovely relationship and the team look forward to your visits and are interested in making sure you have an enjoyable time in Queenstown. We look forward to welcoming you back in Spring and whenever you can find time to visit us. All the best and look after yourselves. regards Jim Moore General Manager

Week break

คะแนนจาก Tripadvisor 5.0/5

jabcab2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Fantastic week in Queenstown. Fantastic location, very good sized rooms along with amenities, very good breakfast and top class evening meals. Staff were excellent and very helpful to all requests. Cant wait till next time

Dear jabcab2021 People that stay anywhere for a week normally get to see a Hotel in a bit more depth than those that only stay a night or two and there is more time for something to go wrong. Our longer stay guests are important to us and the times gives us an opportunity to better engage. All of our guests are important to us and particularly now when the International borders are closed and business levels are impacted. We have always enjoyed looking after our NZ based guests but their business is even more important to us. So thanks for staying - we hope you will do so again soon. Regards Jim Moore General Manager

Great location and hotel

คะแนนจาก Tripadvisor 5.0/5

Kezzakel ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed for the 2nd time in two weeks at this hotel, great location, accommodation and friendly staff. Comfortable beds and surrounds. Will defiantly stay again and recommend. Good size beads and rooms with fridge and tea/ coffee making facilities.

Dear Kezzakel Thanks for your positive comments and for staying. We hope to see you again soon Regards Jim Moore General Manager

Excellent Stay

คะแนนจาก Tripadvisor 5.0/5

StanleyK79 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Thank you, Novotel Queenstown, for making our Christmas 2020 and New Year 2021 so memorable. Every staff member went out of their way to be courteous, helpful, and obliging to make sure we were never left wanting. Thank you and congratulations for a job well done.

Dear StanleyK79 Thanks for your feedback and for staying with us - we appreciate it. Good to hear you had a good time - we hope to see you again soon. Regards Jim Moore General Manager

Pleasant stay

คะแนนจาก Tripadvisor 5.0/5

rapt17 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Had a wonderful experience staying there. Staff were very friendly and helpful. Location was amazing and very close to the shops and restaurants and bars. Would surely book again and it’s now my favourite accommodation in Queenstown!

Dear rapt17 Thanks for staying with us and for giving us your feedback. Look forward to having you stay with us again. Jim Moore General Manager

Anniversary Break

คะแนนจาก Tripadvisor 4.0/5

rbakker2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

All staff ; Reception/ Food/ Management Housekeeping.. pleasant and approachable answering queries with efficiency and in an timely manner. The Breakfast buffet very good. Thanks Lisi / Rudy Lisi/ Rudy

Dear rbakker2000 Thanks for your feedback - great to here that you found the team to be approachable and pleasant and that the breakfast was very good. Great to have you here with us - we hope to see you again some time soon. Regards Jim Moore General Manager

Conference and awards

คะแนนจาก Tripadvisor 4.0/5

bhaskars121 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location of this hotel, convenient to the city center and all attractions, bars and eateries. Reception and restaurant staff very welcoming. Good choice of breakfast. Rooms very tired and needs upgrading - should remove the baths and have shower only - not practical and is safety issue.

Dear bhaskars121 Thanks for staying and for your feedback. The owners of the hotel are planning refurbishment at the moment and working through this process - we have certainly raised the need to change out the baths in most cases - they have been there for a long time with very few incidents but we do agree that most people these days are more interested in having a shower if they have to choose. We do know that when these works are done that we will have a great hotel - best location in town and great staff so a bit of a winning combination. In the meantime the rooms on the 4th floor are more modern as they were added new to the hotel a few years back Thanks Jim Moore General Manager

Better than home away from home

คะแนนจาก Tripadvisor 5.0/5

hctreecare ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Were in Queenstown for a conference and having stayed here before, it was just like coming home after a long time away. The staff were friendly and helpful, the accommodations were clean and comfortable and the food was excellent. I was away for most of the days we were here, but my wife was wonderfully looked after by the room service staff who managed to ensure that she didn't starve. A wonderful time all round.

Dear hctreecare Thanks for coming back to us - always great to have return guests and return conferences. Good to hear you were well looked after by the team - we hope to see you again some time. Thanks Jim Moore General Manager

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