Novotel Queenstown Lakeside โรงแรม 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 17,439 รายการ

โรงแรมที่ผ่านการรับรองจาก ALLSAFE

Novotel Queenstown Lakeside
ดูแผนที่
+ 23 บริการ

ความพิเศษของโรงแรม

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

โรงแรมนี้เข้าร่วมกับ Planet 21 และดำเนินการเพื่อการบริการที่ดีเยี่ยม

สถานที่ตั้งโรงแรม

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
นิวซีแลนด์

โทร: +6434427750

แฟ็กซ์: (+64)3/4427469

เช็คอินตั้งแต่ 14h00

เช็คเอาท์ได้ถึง 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • ทางเครื่องบิน

    QUEENSTOWN AIRPORT ที่ 10 กม. / 6.21 ไมล์ - รถชัทเทิลบัส ค่าบริการ

  • ทางเฮลิคอปเตอร์

    SKYLINE GONDOLA ที่ 2 กม. / 1.24 ไมล์

  • ทางรถยนต์

    STATE HIGHWAY 6 ที่ 1 กม. / 0.62 ไมล์

พิกัด:-45.033729, 168.661759

บริการโรงแรม

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

บริการของโรงแรมและบริเวณใกล้เคียง

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

สรุป

  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • โรงแรมที่ผู้ใช้รถเข็นสามารถเข้าถึงได้
  • บริการให้ความสะดวกสบาย
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
บริการจัดเลี้ยง
  • ห้องอาหาร 1 ห้อง
  • บาร์ 0 แห่ง
  • อาหารเช้า
    • Buffet มีค่าบริการเพิ่มเติม
  • บริการในห้อง
    • อาหารว่างจานเย็น
    • อาหารจานร้อน
การประชุม/งานอีเวนต์
  • ห้องประชุม 1 ห้อง
ความสะดวกในการเดินทาง
  • โรงแรมที่ผู้ใช้รถเข็นสามารถเข้าถึงได้
บริการของโรงแรมและอุปกรณ์
  • ข้อมูลโรงแรม
    • ห้องพัก 273 ห้อง
    • ห้องพักสำหรับผู้ที่มีข้อจำกัดด้านการเคลื่อนไหว 6 ห้อง
    • ห้องพักสำหรับครอบครัว 0 ห้อง
    • ห้องที่เชื่อมต่อกัน 18 ห้อง
    • ห้องปลอดบุหรี่ 273 ห้อง
    • 4 ชั้นต่าง ๆ
  • ภาษาพูดที่โรงแรม
    • Portuguese
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • German
  • บริการซักรีด/พนักงานรับส่งเสื้อผ้า
    • Laundromat
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi มีค่าบริการเพิ่มเติม
    • WiFi in the communal areas
    • WiFi at the hotel มีค่าบริการเพิ่มเติม
    • High Speed internet มีค่าบริการเพิ่มเติม
  • สิ่งอำนวยความสะดวกสำหรับผู้มีข้อจำกัดด้านการเคลื่อนไหว
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการเช็คอินและเช็คเอาท์
    • Late Checkout
    • Express check-out
    • Express check-in
  • พนักงานยกกระเป๋า
    • Porter
  • เจ้าหน้าที่อำนวยความสะดวก
    • Concierge
  • แลกเปลี่ยนเงินตรา
    • Currency exchange
การเดินทางไปยังที่พัก
  • รถรับส่ง
    • QUEENSTOWN AIRPORT มีค่าบริการเพิ่มเติม
    • ZQN มีค่าบริการเพิ่มเติม
  • Valet Parking มีค่าบริการเพิ่มเติม
    • On site
    • 30 พื้นที่จอดรถ
    • Private
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Valet parking
  • Wilsons Parking มีค่าบริการเพิ่มเติม
    • Near the property
    • 30 พื้นที่จอดรถ
    • Public
    • Parking opened 24/7
  • Parking: Subject to availability มีค่าบริการเพิ่มเติม
    • On site
    • Private
บริการให้ความสะดวกสบาย
  • In Balance Gym
    • ในสถานที่
  • Spa Pool
    • ในสถานที่
ครอบครัว
  • บริการสำหรับเด็ก
    • Childrens TV Channels
    • Childrens library
    • Board games available
    • Video game area
    • Play area

ที่พักของเรา

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

การจัดประชุมและงานอีเวนต์ของท่าน

ห้องประชุมของเรา

  • จำนวนห้องประชุม: 1ห้อง

  • ขนาดใหญ่สุด: 60 ม²

  • ความจุจำนวนผู้เข้าร่วมงานสูงสุด: 50 คน

  • ความจุจำนวนแขกสูงสุดสำหรับงานจัดเลี้ยง: 25 คน

อ่านเพิ่มเติม

รีวิวจากแขกผู้เข้าพักที่
Novotel Queenstown Lakeside

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL 4.4/5

รีวิว 17,439 รายการ

เรทติ้งบน TripAdvisor 4.0/5

รีวิว 3,866 รายการ

2021 รางวัล Certificate of Excellence จาก TripAdvisor
Certificate of excellence ปี 2021

Fantastic stay

คะแนนจาก Tripadvisor 5.0/5

markvendt56 Business - 28/11/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

New had a fantastic time at the Novotel Queenstown Lakeside. All the staff including the cleaners were very friendly and helpful. They made our stay a wonderful experience. Their level of personal interest was really noticeable

Hi Mark, Thank you for your review, wonderful to hear you had a great stay, will share your comments with the team and hopefully we will see you again soon. Thanks Jennifer Sales and Marketing Manager

Fabulous location

คะแนนจาก Tripadvisor 5.0/5

chrisfG2178PA 13/11/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Easy access to city centre, but a nice quiet location. Great to be on water front. Service was fantastic from checkin to departure. Rooms tidy and great to have windows and minibalcony. Covind management is great.

Dear chrisfG2178PA Thanks for staying with us. We will pass on your positive comments to the team who always enjoy hearing from our guests. We hope to see you again soon. Thanks Jim Moore General Manager

Novotel Queenstown

คะแนนจาก Tripadvisor 4.0/5

raemcdonald 27/10/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location. Very friendly and helpful staff. Restaurant meals were very good. Quiet room and nice view. We were given an unsatisfactory room on arrival (it got no sun during the day, needed a light on, small bathroom) and were immediately accommodated in a more pleasant environment without extra cost. Accor members.

Dear Raemcdonald Thanks for your comments and for staying with us. It is good to hear that you were able to move rooms having let us know that the one that was allocated was not what you wanted. We do have guests that prefer these rooms as they can be quieter and many of them overlook the small stream at the back of the hotel looking out to the Queenstown Gardens. We hope that you will come back to see us some time soon. regards Jim Moore General Manager

Business in Queenstown

คะแนนจาก Tripadvisor 5.0/5

Paul_S898 Business - 24/10/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Excellent location, easy walk to town centre, well, because you are in the middle of it. Staff very attentive, friendly and professional. Room spic and span! Huge breakfast delivered real past! Recommended this hotel, no problem.

Dear Paul_S898 Thanks for staying with us. It is always good to get feedback and always nice to be able to pass on to the team reviews that are positive as it does serve to encourage the team to look after all of our guests. We are well aware that we are only as good as the service that we give to our last guest so it was good to see that you were happy with the experience. We hope to see you again soon. Regards Jim Moore General Manager

Care, courtesy and great service

คะแนนจาก Tripadvisor 5.0/5

2rhonal 23/08/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Staying at the Novotel Queenstown is always a pleasure. We were there when lockdown started and we were so well looked after. The staff showed great care, courtesy and consideration for our wellbeing. The room was warm and comfortable, meals were delivered promptly and efficiently with safety in mind. Thank you so much. The staff were amazing.

Dear 2rhonal Thanks for staying and for allowing us to look after you through these challenging times. We hope that you will come back to see us again soon. Regards Jim Moore General Manager

A wonderful mid- winter break

คะแนนจาก Tripadvisor 5.0/5

RemusDunedin 21/08/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great central location, ideal for walks to lake and shopping. Wonderful, friendly service with very helpful staff. Food was uniformly excellent with good selection of food options at breakfast and dinner.

Dear RemusDunedin It is always a pleasure to receive positive comments following the successful stay from one of our guests - the team are always encouraged by these comments so thanks for taking the time to do so. We hope to see you again soon regards Jim Moore General Manager

Time Out in Queenstown

คะแนนจาก Tripadvisor 4.0/5

389KevinW 02/08/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We needed a break and we wanted to contribute to the NZ travel and hospitality industry. Covid 19 has brought tough times to this sector and we wanted to take a break and do our bit to help. We chose Queenstown because of a direct Air New Zealand flight from Auckland and to be able to stay in an Accor Novotel hotel.

Dear Kevin W We certainly appreciate the support that we get from our NZ based guests and as you say we certainly need it. While there have been some bright times business is difficult with the borders shut and business levels fluctuating. The team has been working hard at managing through these tough times and has enjoyed having the many New Zealanders coming through from all over the Country - pre covid they would have made up approx 25% of our business but we have always enjoyed their support. Thanks for making the effort - we hope you enjoyed your time and will come down again some time soon. Regards Jim Moore General Manager

Novotel Queenstown Lakeside

คะแนนจาก Tripadvisor 5.0/5

joycestilwell 20/04/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

คะแนนจาก Tripadvisor 5.0/5

Foodappreciator123 18/04/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

Each return visit gets better

คะแนนจาก Tripadvisor 5.0/5

HansE413 21/03/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!

Dear Hans It is always a pleasure to receive positive comments back about a guests stay and to be able to pass these on to the team. As a regular guest at the hotel over the years it is even more important that we consistently deliver warm service to you so that you do look forward to coming back when time allows. As a team we value the fact that you are so interested in the team as individuals and want to know about them genuinely as people - this really does create a lovely relationship and the team look forward to your visits and are interested in making sure you have an enjoyable time in Queenstown. We look forward to welcoming you back in Spring and whenever you can find time to visit us. All the best and look after yourselves. regards Jim Moore General Manager

Week break

คะแนนจาก Tripadvisor 5.0/5

jabcab2021 27/01/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Fantastic week in Queenstown. Fantastic location, very good sized rooms along with amenities, very good breakfast and top class evening meals. Staff were excellent and very helpful to all requests. Cant wait till next time

Dear jabcab2021 People that stay anywhere for a week normally get to see a Hotel in a bit more depth than those that only stay a night or two and there is more time for something to go wrong. Our longer stay guests are important to us and the times gives us an opportunity to better engage. All of our guests are important to us and particularly now when the International borders are closed and business levels are impacted. We have always enjoyed looking after our NZ based guests but their business is even more important to us. So thanks for staying - we hope you will do so again soon. Regards Jim Moore General Manager

Great location and hotel

คะแนนจาก Tripadvisor 5.0/5

Kezzakel Business - 19/01/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed for the 2nd time in two weeks at this hotel, great location, accommodation and friendly staff. Comfortable beds and surrounds. Will defiantly stay again and recommend. Good size beads and rooms with fridge and tea/ coffee making facilities.

Dear Kezzakel Thanks for your positive comments and for staying. We hope to see you again soon Regards Jim Moore General Manager

Excellent Stay

คะแนนจาก Tripadvisor 5.0/5

StanleyK79 06/01/2021 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Thank you, Novotel Queenstown, for making our Christmas 2020 and New Year 2021 so memorable. Every staff member went out of their way to be courteous, helpful, and obliging to make sure we were never left wanting. Thank you and congratulations for a job well done.

Dear StanleyK79 Thanks for your feedback and for staying with us - we appreciate it. Good to hear you had a good time - we hope to see you again soon. Regards Jim Moore General Manager

Pleasant stay

คะแนนจาก Tripadvisor 5.0/5

rapt17 06/12/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Had a wonderful experience staying there. Staff were very friendly and helpful. Location was amazing and very close to the shops and restaurants and bars. Would surely book again and it’s now my favourite accommodation in Queenstown!

Dear rapt17 Thanks for staying with us and for giving us your feedback. Look forward to having you stay with us again. Jim Moore General Manager

Anniversary Break

คะแนนจาก Tripadvisor 4.0/5

rbakker2020 20/11/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

All staff ; Reception/ Food/ Management Housekeeping.. pleasant and approachable answering queries with efficiency and in an timely manner. The Breakfast buffet very good. Thanks Lisi / Rudy Lisi/ Rudy

Dear rbakker2000 Thanks for your feedback - great to here that you found the team to be approachable and pleasant and that the breakfast was very good. Great to have you here with us - we hope to see you again some time soon. Regards Jim Moore General Manager

Conference and awards

คะแนนจาก Tripadvisor 4.0/5

bhaskars121 Business - 17/11/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location of this hotel, convenient to the city center and all attractions, bars and eateries. Reception and restaurant staff very welcoming. Good choice of breakfast. Rooms very tired and needs upgrading - should remove the baths and have shower only - not practical and is safety issue.

Dear bhaskars121 Thanks for staying and for your feedback. The owners of the hotel are planning refurbishment at the moment and working through this process - we have certainly raised the need to change out the baths in most cases - they have been there for a long time with very few incidents but we do agree that most people these days are more interested in having a shower if they have to choose. We do know that when these works are done that we will have a great hotel - best location in town and great staff so a bit of a winning combination. In the meantime the rooms on the 4th floor are more modern as they were added new to the hotel a few years back Thanks Jim Moore General Manager

Better than home away from home

คะแนนจาก Tripadvisor 5.0/5

hctreecare Business - 14/11/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Were in Queenstown for a conference and having stayed here before, it was just like coming home after a long time away. The staff were friendly and helpful, the accommodations were clean and comfortable and the food was excellent. I was away for most of the days we were here, but my wife was wonderfully looked after by the room service staff who managed to ensure that she didn't starve. A wonderful time all round.

Dear hctreecare Thanks for coming back to us - always great to have return guests and return conferences. Good to hear you were well looked after by the team - we hope to see you again some time. Thanks Jim Moore General Manager

Queenstown trip

คะแนนจาก Tripadvisor 3.0/5

grdoar 12/11/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I have stayed previously, but the hotel is looking very tied now. Service was good however unsure if I’d stay again due to its appearance. Location is excellent being central to everything. We did get an upgrade which was nice. Thanks

Dear Grdoar Thanks for staying with us and for your review - good to hear that the team looked after you during your stay. The Hotel does have rooms at different ages and stages but our aim is to maintain them and present all rooms in a clean and tidy condition regardless of the age - we do have rooms on the top floor of the hotel that were built new a few years back and therefore are newer than other rooms. We are certainly aware that the time is coming for refurbishment and the owners are planning for these works but these things do take time to come to fruition and there is a lot involved. With Covid this has also impacted on these plans but I am sure that when they are ready they will invest to ensure that the hotel will match the superior location that we enjoy making it one of the best options to stay in Queenstown. Thanks for you feedback Jim Moore General Manager

Great Location and Great Staff

คะแนนจาก Tripadvisor 5.0/5

DGBowman 26/10/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very impressed with the staff, big shoutout to Joseph on check-in and sorting out a good parking spot for me. This is a well run and operated hotel with staff that are keen to help and are happy to be there. Walking distance to Queenstown cafes, restaurants and everything. Well done Novotel Queenstown, you need to show teach the Novotel Auckland Airport how to run a hotel.

Dear DGBowman Thanks for staying with us and for your positive comments about our team. We appreciate your feedback. Due to Covid and the impacts on the business we unfortunately had 50 of our team leave to return home to their own countries or closer to home in New Zealand and we lost some amazing talent with great tenure at the Hotel. Thankfully some have gone on to working at our hotels in their home regions which has been a great outcome. Our message to our staff that have stayed on is that we owe it to those team members that had to leave to regrow the business as quickly as possible ( which is tough while the borders are closed) and to look after all of the guests that we get - I think that they do an amazing job and that they are a great team - our challenge with less staff is when the business levels fluctuate as they tend to do in these environments it makes it a bit tricky. Thanks for your comments - it is a shame that your experience at Novotel Airport was not as we would want - personally I have had some great experiences at that hotel and the General Manager is someone I look up to as a great leader. It does show that our business is about consistency and trying to get it right every time - regrettably that is never possible with every interaction but it does drive us to do what we do. Thanks for staying - hope to see you again Jim Moore General Manager

Average Hotel With Many OLD Equipment

คะแนนจาก Tripadvisor 3.0/5

JuicySweet 25/10/2020 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Location is Good. But, The Room Rate are too High. Over-priced!! As a Paid Accor Plus Member, I did NOT enjoy my time here. Pay Extra NZD$25 for Breakfast. However, this Hotel Needs Upgrade As soon as possible...

Dear JucySweet Thanks for your feedback and for staying with us. It is disappointing that as a Loyalty member you did not see value and that you felt that the Hotel was over priced - our aim is to offer value to our guests based on similar hotels in Queenstown depending on the demand at the time of booking. We also want all of our guests to be happy and especially our Loyalty Guests so we are sorry that you feel this way. As a member it appears you got at least a 10% off the public rate and I believe you had a second room that you got 50% off as well as 50% off breakfast and free breakfast for kids. Our owners are working on plans to refurbish the hotel but regrettably Covid has possibly slowed this down slightly but we hope that these works will happen at some point in the not too distant future. As managers we try hard to ensure that our team looks after our guests and that the hotel is presented to the best of our ability. Thanks for your feedback as this does help as we work towards making these refurbishment plans a reality. Regards Jim Moore General Manager

รีวิว 20 ล่าสุดของเรา

ในฐานะที่เป็นพันธมิตรกับ  TripAdvisor

โรงแรมอื่นๆ ในบริเวณใกล้เคียง

ดูโรงแรมทั้งหมดของเราใน queenstown