Dear Monsieur, Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Sofitel Brussels Europe. We are delighted to read that you had such a positive experience and that you appreciated our convenient location, the comfort of our rooms and the friendliness of our team. It is especially rewarding to know that our colleagues at the Front Desk and during breakfast made such a positive impression through their kindness and attentiveness. We will be sure to share your kind words with them, as they will be truly encouraged by your recognition. Thank you once again for choosing Sofitel Brussels Europe. We truly appreciate your loyalty as an ALL Classic member and look forward to welcoming you and your family back for another memorable stay in the near future. Kind regards, Keren Van Den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Guest, Thank you for taking the time to share your experience at Sofitel Brussels Europe. It is a pleasure to read that you enjoyed the quality of our breakfast, the attention to detail, and the overall experience during your stay. We are however sorry to learn about the inconvenience regarding your prepaid night and fully understand your disappointment, especially as a loyal All Accor member. Your feedback is valuable and has been noted carefully. We sincerely hope to have the opportunity to welcome you again in the near future. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Guest, Thank you for taking the time to share such a detailed review of your recent stay with us. We are pleased to read that you appreciated our location, the elegance of the lobby, the comfort and cleanliness of your room, and the quality of the breakfast and service provided by our team. Your positive remarks are sincerely appreciated. At the same time, we are truly sorry for the inconvenience you experienced with the lack of hot water in your room. We fully understand how frustrating and uncomfortable this must have been, especially given your schedule and the standards you rightfully expect from a five-star hotel. Please accept our sincere apologies. We are equally concerned to learn that your feedback at check-out was not handled with the care and empathy it deserved. This does not reflect the level of attentiveness and professionalism we strive to provide to every guest. Your comments have been shared with both our maintenance and my team at front office teams so that appropriate follow-up and additional training can take place. Please rest assured that we are reviewing our room inspection procedures to help prevent situations of this nature from occurring again. We regret that this experience overshadowed an otherwise positive stay and hope you may consider giving us another opportunity in the future to provide you with the level of service you expected and deserved. If so, feel free to contact me personally in order to organize it and make this future stay memorable. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Chère Madame, Nous vous remercions sincèrement d’avoir pris le temps de noter votre dernier séjour parmi nous. Votre appréciation est une belle récompense pour l’ensemble de nos équipes et nous encourage à continuer d’offrir un service d’excellence à chacun de nos hôtes. Nous souhaitons également vous remercier chaleureusement pour votre fidélité envers Accor. C’est toujours un réel plaisir d’accueillir et de reconnaître nos clients fidèles, et apprécions grandement votre confiance renouvelée envers Sofitel. Dans l’attente du plaisir de vous accueillir de nouveau très prochainement à Bruxelles pour une nouvelle expérience magnifique. Bien cordialement, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr m.,  Warm greetings from Sofitel Brussels Europe.  Please accept our sincere apologies for the confusion during check-in and check-out, particularly regarding the billing and the suite upgrade. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to deal with these inconsistencies after your departure.  We also regret the situation regarding the taxi service arranged by our concierge. Please note that this service is provided by an external company, and the terms and conditions agreed upon at the time of booking are unfortunately not modifiable. Nonetheless, we fully understand your frustration and sincerely apologize for the inconvenience caused. Furthermore, we apologize for the lack of clarity, the shortcomings in service, and for missing important details such as the welcome drink. In fact, you should have received all the information concerning your voucher and how to use it from my team.  Finally, I would like to thank you for choosing our property for your recent stay in Brussels and for taking the time to share your feedback with us. We sincerely hope to have the opportunity to welcome you back and restore your confidence in our services.  Awaiting that, feel free to contact me should you have any question. I would be really pleased to assist you personally.  Wishing you a lovely day,  Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Dear Mr. S., Thank you for sharing your feedback following your stay at Sofitel Brussels Europe. We are pleased to hear that your overall experience was enjoyable and that you appreciated aspects such as the cleanliness, breakfast, and accommodations. At the same time, we note your comments regarding areas of our customer service that could be improved. Please accept our apologies for any aspects that did not fully meet your expectations. Your feedback is extremely valuable and will be shared with our teams to help us enhance our service. We would greatly appreciate the opportunity to learn more about your experience. Please feel free to contact us directly so we can better understand your feedback and address it personally. We hope to welcome you back in the future and provide an even more seamless and enjoyable stay. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Dear Egle J., First of all, I would like to thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capital. We are more than grateful to you for taking the time to rate your stay. Rest assured that your rating will be shared with all our teams, as well as the management of our hotel. It is a real pleasure to see that you were completely satisfied with your stay. We look forward to welcoming you again soon. Yours sincerely, Rondini Clara Guest Relation & Duty Manager

Dear Mr C., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to read that you appreciated our convenient location in the European Quarter, the comfort of your room, and the lively atmosphere of our lobby. It is also a pleasure to know that you valued the quality of our housekeeping, breakfast, and the overall service provided by our team. However, we are truly sorry to learn that your experience at our restaurant did not meet your expectations, both in terms of quality and price. Please accept our sincere apologies. Your comments have been shared with our Food & Beverage Management for review, as they are essential for us to improve the experience we offer to our guests. We hope to have the opportunity to welcome you back to Sofitel Brussels Europe and to provide you with a fully satisfying experience on your next visit. Warm regards, Clara Rondini Guest Relations & Duty Manager Sofitel Brussels Europe

Gentile Sig.ra A., La ringraziamo per aver condiviso la sua esperienza presso il Sofitel Brussels Europe e, soprattutto, per aver dedicato del tempo a fornirci un feedback così dettagliato. Siamo sinceramente dispiaciuti per l’inconveniente riscontrato con la temperatura della camera. Comprendiamo perfettamente quanto il comfort climatico sia fondamentale per un soggiorno sereno e ci rammarica sapere che la soluzione alternativa proposta non sia stata all’altezza delle sue aspettative. Ci scusiamo anche per il ritardo nella consegna del kit cortesia richiesto: la tempestività del servizio in camera è per noi una priorità, e ci rincresce che in questo caso non sia stata garantita. Infine, prendiamo molto sul serio le osservazioni relative alla sicurezza e allo stato degli arredi: il dettaglio da lei segnalato riguardo i cavi elettrici sarà oggetto di un'attenta verifica da parte del nostro team tecnico. Siamo lieti di sapere che ha apprezzato la gentilezza del nostro personale e la pulizia degli ambienti: sono aspetti a cui teniamo profondamente e che desideriamo siano sempre all’altezza degli standard che ci proponiamo di offrire. Il suo feedback rappresenta per noi un’occasione preziosa per migliorarci. Speriamo sinceramente di poterla accogliere nuovamente in futuro e offrirle un soggiorno più allineato alle sue aspettative e al livello di eccellenza che desideriamo garantire a ciascuno dei nostri ospiti. Cordiali saluti, Martina Costa Guest Relation & Duty Manager

Gentile Signor A., La ringraziamo sinceramente per il suo prezioso commento e per la fiducia che continua a dimostrare verso il Sofitel Brussels Europe. È per noi un vero piacere sapere che la posizione dell’hotel, la cortesia del nostro personale e la qualità complessiva del soggiorno continuano a soddisfare le sue aspettative. Le sue parole ci onorano profondamente e rappresentano una splendida ricompensa per tutto il nostro team. Un ringraziamento particolare da parte nostra sarà rivolto con grande piacere a Mulenda Mamitsho, da lei gentilmente menzionata. Speriamo di poterla accogliere nuovamente molto presto per offrirle, ancora una volta, un soggiorno all’altezza delle sue più alte aspettative. Cordiali saluti, Martina Costa Guest Relation & Duty Manager

Gentile Alessia, La ringraziamo sinceramente per aver condiviso la sua esperienza al Sofitel Brussels Europe. Siamo lieti di sapere che ha apprezzato la pulizia, la gentilezza del nostro personale, la colazione e la vicinanza alla metro. Ci fa inoltre molto piacere sapere che il suo soggiorno con i bambini sia stato piacevole e che si sia trovata così bene presso di noi. Speriamo di poterla accogliere nuovamente in futuro per un’altra esperienza altrettanto positiva. Cordiali saluti, Martina Costa Guest Relation & Duty Manager

Dear L., We would like to thank you for your very high rating of 10/10 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our service, specially at the Bar with Luana. I have already shared your comment to the Bar Team as well as our Management. Thank you very much. Moreover, thank you for telling us about the little attentions missing for your daughter and departure. I will share your comment to our Front Office Manager to explore how we can improve those aspects. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Gentile Cliente, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Sofitel Brussels Europe. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. Speriamo di poterla accogliere nuovamente presto e nel frattempo le porgiamo i nostri più cordiali saluti. Martina Costa Guest Relation & Duty Manager

Gentile Cliente, La ringraziamo molto per il suo feedback positivo! Siamo lieti che abbia apprezzato la posizione centrale e confortevole della nostra struttura, anche se il suo soggiorno era legato a un viaggio di lavoro. Ci fa piacere sapere che ha trovato il nostro personale gentile e premuroso, siamo sempre impegnati a garantire il massimo comfort per i nostri ospiti. Speriamo di poterla accogliere nuovamente al Sofitel Brussels Europe, magari in un'occasione futura in cui potrà usufruire di tutti i nostri servizi. Cordiali saluti, Martina Costa Guest Relation & Duty Manager

Gentile Cliente, La ringranziamo sinceramente per i suoi apprezzamenti espressi a seguito del soggiorno presso Sofitel Brussels Europe. Siamo felici di sapere cha ha apprezzato il suo soggiorno, la posizione e il servizio offerto dal nostro staff. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente le porgiamo cordiali saluti. Cordialmente, Martina Costa Guest Relation & Duty Manager