Sofitel Brussels Europe 5 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 1.704 recensioni

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Sofitel Brussels Europe - Image 1
Sofitel Brussels Europe - Image 2
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Place Jourdan 1, 1040 BRUSSELS, Belgio

Descrizione

I plus dell'hotel

  • Rooftop meraviglioso

  • Posizione privilegiata a pochi passi da principali monumenti

  • Camera spaziosa

  • Rooftop une vue imprenable sur la place Jourdan.

  • WIFI gratuito

Le nostre sistemazioni

Prenota questo hotel
Camera 1

Posizione dell'hotel

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgio

Coordinate GPS:50.837704, 4.381243

Telefono
Fax +32 2 235 51 01

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Gli animali sono i benvenuti
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

THE 1040

Con i prodotti locali e di stagione, gli chef della 1040 reinventano le specialità belghe. Il bar chic e informale serve cocktail unici. Gli ospiti possono inoltre assaggiare molte birre belghe e vini europei.

Prenota

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  1.704 recensioni

Giudizio clienti 3.5/5

Antonio M. Azienda - Avvisi confermati di ALL

Dear Guest, Thank you for taking the time to share your experience at Sofitel Brussels Europe. It is a pleasure to read that you enjoyed the quality of our breakfast, the attention to detail, and the overall experience during your stay. We are however sorry to learn about the inconvenience regarding your prepaid night and fully understand your disappointment, especially as a loyal All Accor member. Your feedback is valuable and has been noted carefully. We sincerely hope to have the opportunity to welcome you again in the near future. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Giudizio clienti 1.0/5

Giovanni R. Azienda - Avvisi confermati di ALL

Dear Guest, Thank you for taking the time to share such a detailed review of your recent stay with us. We are pleased to read that you appreciated our location, the elegance of the lobby, the comfort and cleanliness of your room, and the quality of the breakfast and service provided by our team. Your positive remarks are sincerely appreciated. At the same time, we are truly sorry for the inconvenience you experienced with the lack of hot water in your room. We fully understand how frustrating and uncomfortable this must have been, especially given your schedule and the standards you rightfully expect from a five-star hotel. Please accept our sincere apologies. We are equally concerned to learn that your feedback at check-out was not handled with the care and empathy it deserved. This does not reflect the level of attentiveness and professionalism we strive to provide to every guest. Your comments have been shared with both our maintenance and my team at front office teams so that appropriate follow-up and additional training can take place. Please rest assured that we are reviewing our room inspection procedures to help prevent situations of this nature from occurring again. We regret that this experience overshadowed an otherwise positive stay and hope you may consider giving us another opportunity in the future to provide you with the level of service you expected and deserved. If so, feel free to contact me personally in order to organize it and make this future stay memorable. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Giudizio clienti 4.5/5

Christelle J. Azienda - Avvisi confermati di ALL

Chère Madame, Nous vous remercions sincèrement d’avoir pris le temps de noter votre dernier séjour parmi nous. Votre appréciation est une belle récompense pour l’ensemble de nos équipes et nous encourage à continuer d’offrir un service d’excellence à chacun de nos hôtes. Nous souhaitons également vous remercier chaleureusement pour votre fidélité envers Accor. C’est toujours un réel plaisir d’accueillir et de reconnaître nos clients fidèles, et apprécions grandement votre confiance renouvelée envers Sofitel. Dans l’attente du plaisir de vous accueillir de nouveau très prochainement à Bruxelles pour une nouvelle expérience magnifique. Bien cordialement, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Giudizio clienti 2.5/5

Gregorio M. Famiglie - Avvisi confermati di ALL

Dear Mr m.,  Warm greetings from Sofitel Brussels Europe.  Please accept our sincere apologies for the confusion during check-in and check-out, particularly regarding the billing and the suite upgrade. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to deal with these inconsistencies after your departure.  We also regret the situation regarding the taxi service arranged by our concierge. Please note that this service is provided by an external company, and the terms and conditions agreed upon at the time of booking are unfortunately not modifiable. Nonetheless, we fully understand your frustration and sincerely apologize for the inconvenience caused. Furthermore, we apologize for the lack of clarity, the shortcomings in service, and for missing important details such as the welcome drink. In fact, you should have received all the information concerning your voucher and how to use it from my team.  Finally, I would like to thank you for choosing our property for your recent stay in Brussels and for taking the time to share your feedback with us. We sincerely hope to have the opportunity to welcome you back and restore your confidence in our services.  Awaiting that, feel free to contact me should you have any question. I would be really pleased to assist you personally.  Wishing you a lovely day,  Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Giudizio clienti 4.0/5

Luciano S. Coppie - Avvisi confermati di ALL

Dear Mr. S., Thank you for sharing your feedback following your stay at Sofitel Brussels Europe. We are pleased to hear that your overall experience was enjoyable and that you appreciated aspects such as the cleanliness, breakfast, and accommodations. At the same time, we note your comments regarding areas of our customer service that could be improved. Please accept our apologies for any aspects that did not fully meet your expectations. Your feedback is extremely valuable and will be shared with our teams to help us enhance our service. We would greatly appreciate the opportunity to learn more about your experience. Please feel free to contact us directly so we can better understand your feedback and address it personally. We hope to welcome you back in the future and provide an even more seamless and enjoyable stay. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Altri utenti web che hanno valutato il nostro hotel

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