Sofitel Brussels Europe 5 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 1.717 recensioni

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Sofitel Brussels Europe - Image 1
Sofitel Brussels Europe - Image 2
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Place Jourdan 1, 1040 BRUSSELS, Belgio

Descrizione

I plus dell'hotel

  • Rooftop meraviglioso

  • Posizione privilegiata a pochi passi da principali monumenti

  • Camera spaziosa

  • Rooftop une vue imprenable sur la place Jourdan.

  • WIFI gratuito

Le nostre sistemazioni

Posizione dell'hotel

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgio

Coordinate GPS:50.837704, 4.381243

Telefono
Fax +32 2 235 51 01

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Gli animali sono i benvenuti
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

THE 1040

Con i prodotti locali e di stagione, gli chef della 1040 reinventano le specialità belghe. Il bar chic e informale serve cocktail unici. Gli ospiti possono inoltre assaggiare molte birre belghe e vini europei.

Prenota

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  1.717 recensioni

Giudizio clienti 4.5/5

Christelle J. Azienda - Avvisi confermati di ALL

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Chère Madame, Nous vous remercions sincèrement d’avoir pris le temps de noter votre dernier séjour parmi nous. Votre appréciation est une belle récompense pour l’ensemble de nos équipes et nous encourage à continuer d’offrir un service d’excellence à chacun de nos hôtes. Nous souhaitons également vous remercier chaleureusement pour votre fidélité envers Accor. C’est toujours un réel plaisir d’accueillir et de reconnaître nos clients fidèles, et apprécions grandement votre confiance renouvelée envers Sofitel. Dans l’attente du plaisir de vous accueillir de nouveau très prochainement à Bruxelles pour une nouvelle expérience magnifique. Bien cordialement, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Giudizio clienti 2.5/5

Gregorio M. Famiglie - Avvisi confermati di ALL

Problemi con il ceckin e sul conto hanno rovinato il soggiorno . Nessuno è stato capace dal mio arrivo sino alla mia partenza di farmi pagare il dovuto contando le 2 notti di suite upgrade gratis . Alla fine al ceckout ignorando il tutto mi hanno addebitato il conto per poi chiedere il refund . Chiaramente sono disagi perché si ritorna e bisogna pensare a Bruxelles ed hai soldi che devono ridarti . Per non parlare del concierge mi prenota un servizio taxi per 6 ore con pago orario e nonostante abbia usufruito di sole 4 ore e trenta mi hanno addebitato 6 ore . Conclusione poca chiarezza nei costi e totale impreparazione ad accogliere un cliente all live limitless . Per ciliegina sulla torta nemmeno il welocome drink . Peggior esperienza accor degli ultimi 4 anni

Dear Mr m.,  Warm greetings from Sofitel Brussels Europe.  Please accept our sincere apologies for the confusion during check-in and check-out, particularly regarding the billing and the suite upgrade. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to deal with these inconsistencies after your departure.  We also regret the situation regarding the taxi service arranged by our concierge. Please note that this service is provided by an external company, and the terms and conditions agreed upon at the time of booking are unfortunately not modifiable. Nonetheless, we fully understand your frustration and sincerely apologize for the inconvenience caused. Furthermore, we apologize for the lack of clarity, the shortcomings in service, and for missing important details such as the welcome drink. In fact, you should have received all the information concerning your voucher and how to use it from my team.  Finally, I would like to thank you for choosing our property for your recent stay in Brussels and for taking the time to share your feedback with us. We sincerely hope to have the opportunity to welcome you back and restore your confidence in our services.  Awaiting that, feel free to contact me should you have any question. I would be really pleased to assist you personally.  Wishing you a lovely day,  Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Giudizio clienti 4.0/5

Luciano S. Coppie - Avvisi confermati di ALL

Soggiorno complessivamente soddisfacente con alcuni dettagli relativi all’assistenza al cliente, secondo me, migliorabili.

Dear Mr. S., Thank you for sharing your feedback following your stay at Sofitel Brussels Europe. We are pleased to hear that your overall experience was enjoyable and that you appreciated aspects such as the cleanliness, breakfast, and accommodations. At the same time, we note your comments regarding areas of our customer service that could be improved. Please accept our apologies for any aspects that did not fully meet your expectations. Your feedback is extremely valuable and will be shared with our teams to help us enhance our service. We would greatly appreciate the opportunity to learn more about your experience. Please feel free to contact us directly so we can better understand your feedback and address it personally. We hope to welcome you back in the future and provide an even more seamless and enjoyable stay. Kind regards, Charlotte Coppée Guest Relation & Duty Manager

Giudizio clienti 5.0/5

Egle J. Azienda - Avvisi confermati di ALL

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Dear Egle J., First of all, I would like to thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capital. We are more than grateful to you for taking the time to rate your stay. Rest assured that your rating will be shared with all our teams, as well as the management of our hotel. It is a real pleasure to see that you were completely satisfied with your stay. We look forward to welcoming you again soon. Yours sincerely, Rondini Clara Guest Relation & Duty Manager

Giudizio clienti 4.5/5

Fabrizio C. Azienda - Avvisi confermati di ALL

Camera assolutamente confortevole, hall piacevolmente vivace. Ristorante inutilmente caro, peccato

Dear Mr C., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to read that you appreciated our convenient location in the European Quarter, the comfort of your room, and the lively atmosphere of our lobby. It is also a pleasure to know that you valued the quality of our housekeeping, breakfast, and the overall service provided by our team. However, we are truly sorry to learn that your experience at our restaurant did not meet your expectations, both in terms of quality and price. Please accept our sincere apologies. Your comments have been shared with our Food & Beverage Management for review, as they are essential for us to improve the experience we offer to our guests. We hope to have the opportunity to welcome you back to Sofitel Brussels Europe and to provide you with a fully satisfying experience on your next visit. Warm regards, Clara Rondini Guest Relations & Duty Manager Sofitel Brussels Europe

Altri utenti web che hanno valutato il nostro hotel

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