ibis Brussels City Centre bintang 3

Caro Fernand, agradecemos o seu feedback. Ficamos encantados em saber que apreciou o serviço, o café da manhã e o conforto dos nossos quartos, especialmente a qualidade de nossa cama e chuveiro, aspectos que consideramos essenciais para uma boa estadia. No entanto, entendemos que o tamanho dos quartos e dos banheiros pode não atender plenamente às expectativas de todos os nossos hóspedes. Embora nossos quartos sejam projetados para otimizar o espaço e proporcionar uma experiência confortável, lamentamos que esses aspectos tenham sido um ponto de preocupação para você. Nossas dimensões são uma característica padrão dos hotéis da nossa gama, visando oferecer um ambiente acolhedor e funcional. Agradecemos por nos trazer essa observação e queremos assegurar que sua opinião é muito valiosa para nós. Contudo, é ótimo que tenha desfrutado da excelente localização do nosso hotel, bem no coração de Bruxelas e próxima a atrações como a Grand Place. Esperamos que tenha tido a oportunidade de explorar as muitas opções de restaurantes, bares e lojas na área circundante. Ficamos a aguardar a sua próxima visita. Com os melhores cumprimentos, Marc UYTTERHOEVEN, Gerente Geral

Estimado huésped, Gracias por elegirnos como su hotel de confianza en esta reciente visita a nuestra fantástica ciudad. Nos complace que haya disfrutado de la ubicación de nuestro hotel y que haya encontrado el descanso satisfactorio en su habitación interior. Lamentamos saber que tuvo inconvenientes con el termostato de la habitación y los problemas en el baño. Entendemos que estas situaciones pueden afectar la experiencia general de su estancia y pedimos disculpas por las molestias ocasionadas. Además, nos aseguraremos de revisar el funcionamiento del termostato y las instalaciones de ducha para evitar que estos inconvenientes se repitan. Esperamos que haya podido disfrutar de la cercanía a la Grand Place y la conveniencia de tener accesibles las opciones de transporte público, así como los numerosos bares, restaurantes y tiendas en las inmediaciones de nuestro establecimiento. Nos encantaría recibirle de nuevo en otra ocasión. Saludos, Marc UYTTERHOEVEN, Director general

Dear Gillian, Thank you very much for your kind review. We are thrilled to hear that your stay at ibis Brussels City Centre was such a pleasant one. We are delighted that you appreciated the welcoming atmosphere upon arrival, the comfort of your room, and the variety of options available at our breakfast buffet. It's great to know that our bedding contributed to a restful night's sleep and that the availability of hot water enhanced your stay. We're also pleased that our central location and proximity to local transportation and dining options met your needs, and we're thrilled that you would recommend us as a base for exploring Brussels. It would be a pleasure to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Dear Guest, Thank you for taking the time to provide this feedback. We are truly disheartened to hear of the challenges you faced during your stay. It is our priority to ensure that our guests feel supported and assisted at all times, and we regret that we fell short in providing you with the helpful service you deserved. Regarding the Wi-Fi connectivity, we understand how important internet access is for our guests, and we apologize for any inconvenience the connection issues may have caused. We continuously strive to maintain high-quality internet services for all our guests and your experience is certainly not reflective of our standards. We do offer Wifi for ALL, a very fast connection exclusively for our members (a free membership programm of Accor hotels). Did you encounter issues connecting to this one too? We also apologize for the discomfort you experienced with the pillows and the room temperature. While we do not have a varied pillow menu, we understand that sleep quality is fundamental, and we regret that we could not accommodate your request for additional pillows. Additionally, we empathize with the frustration you felt regarding the air conditioning settings. We aim to provide a comfortable environment for all our guests, and we are sorry that the temperature in your room was not conducive to a restful stay. Your privacy is of the utmost importance to us, and we are concerned to learn that you felt it was compromised. We have a strict policy regarding the 'do not disturb' sign and we deeply regret that this was not adhered to. We take this matter very seriously and will ensure that our procedures are reinforced to prevent any such occurrences in the future. Lastly, we are sorry for any perceived dismissiveness when addressing your complaints. It is never our intention to undermine the concerns of our guests, and we are reviewing this feedback to improve our guest communication and service. Please send an e-mail to H1454-FO@accor.com, if we can be of any further assistance. We hope that you will consider giving us the opportunity to regain your trust and demonstrate the high standard of service that ibis Brussels City Centre is known for. We look forward to welcoming you very soon. Best regards, Marc UYTTERHOEVEN, General Manager

Estimado huésped, Gracias por elegirnos como su hotel de confianza en esta reciente visita a nuestra fantástica ciudad. Es maravilloso saber que su estancia en el ibis Brussels City Centre fue en general positiva y que disfrutó de nuestras instalaciones. Nos complace que haya encontrado las camas y almohadas de su agrado, siempre nos esforzamos por ofrecer el máximo confort con nuestro Ibis Sweet Bed y el duvet incluido. Qué bueno que nuestro desayuno haya superado sus expectativas, nos enorgullece ofrecer una amplia selección que incluye desde opciones calientes hasta un rincón saludable con avena, muesli y semillas, así como panes y pastelería recién horneados. Sin embargo, lamentamos que la atención recibida en la recepción no haya estado a la altura de nuestras normas de calidad y amabilidad. Entendemos que una sonrisa y una actitud servicial son fundamentales en la experiencia del huésped, y nos disculpamos si en su visita no reflejamos estos valores. Valoramos su comentario y es algo que tomaremos en cuenta para mejorar. Finalmente, nos alegra que la ubicación del hotel fuera conveniente para usted, situado en el corazón de Bruselas y próximo a la Grand Place, el mercado de pescado y la zona comercial, así como cerca de estaciones de metro, autobús y tranvía, lo que permite explorar la ciudad con facilidad. Nos encantaría recibirle de nuevo en otra ocasión. Saludos, Marc UYTTERHOEVEN, Director general