Novotel Monte Carlo 3 sterren

Mrs H., Thank you for taking the time to write to us following your stay at Novotel Monte-Carlo. We are very sorry that the service and performance did not live up to your expectations and we would like to apologise to you. Novotel Hotels are committed to providing you with the highest quality of service during your stay, therefore your feedback is very valuable. Please be assured that our dedicated reception team is at your disposal for any information you may require, as well as for room changes according to availability, for exemple. During your next stay, I invite you to approach the reception to let them know your preferences, but also, to help you in the choice of the room to book. Once again, we thank you for your comments and hope to regain your trust during your next stay. We look forward to welcoming you soon. Please accept, Mrs H., the assurances of our highest consideration. Rosario Duty manager

Dear Gerda V., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the fire drill, as it is an exercise, but also a control of the company we are working with, it comes as a surprise and therefore we don't know that it is an exercise. Sorry for the inconveniant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario, Duty manager

Dear Anton S., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana Guest relation

Dear Peter V., Thank you for your comments following your stay at Novotel Monte-Carlo. It is with great pleasure that we receive your compliments. We are delighted that you enjoyed our breakfast. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the best reward for our staff who works day after day to offer you an impeccable service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriana Guest relation

Dear Cathy W., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed the room and the view, as well as the location of our hotel. To respond to the problems you have encountered, At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. That’s why, our receptionist manager has reminded her staff of the procedures to follow when a guest has problems with an in-room facility. As far as the "fridge" in your room is concerned, it is actually a minibar. This may explain why, in your opinion, the temperature is not cold enough. Concerning the problem of the soap dispensers, we informed our housekeeper who had them all replaced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriana, Guest relation.