Sofitel Agadir Thalassa sea & spa 5 نجوم

First visit to Moroco, Agad and very happy to stay in this this Hotel. The room is very clean, very very friendly staff, nice and clean beach, and close to everything. Definitely will rebook in Sofitel. Omar housekeeping for nightshift was very friendly and very helpful and all the staff.

This is my first vacation in Moroco-Agadir, I have stayed in Sofitel hotel in room 247, I have really spent great services, room clean, service inside is superb, people who are working here are super nice and friendly, food is so delicious as well as all other activities. In fact we were so lucky to have Omar in night shift who was looking after us with a nice smile all the time. We really appreciate all efforts that has been done to us. We are looking forward to scheduling our next trip to agadir.

We have spent a fabulous week in the Sofitel Thalassa Sea, the hotel was recommended by friends and so we thought we’d give it a try. What a place!!! It is in a great setting by the beach and the property is quite new and very well kept. The staffs attitude to customer service elevates this place to a whole new level. Whilst we were here we celebrated our anniversary I mentioned this to Ghizlane the customer experience manager and she and her team went to an extreme I’ve not seen. They decorated our room, helped me create a special memory for my wife, got a customised cake put us in a suite all without having to ask. We had a late flight and Ghizlane came to enquire about our stay when we mentioned we were leaving in the evening she just offered for us to stay in the room until our departure, someone give this lady a medal please!! The staff at breakfast led by Mohammed were first rate attentive but not overly so always a smile on their faces. I would rate the hotel 9 and the staff 11 out of 10 averaging a 10! Will definitely come back. My only comment would be that the hotel should offer a package with use of the spa facilities included it’s not expensive per time, but it’s better to add these things in so you don’t have to think about it in my opinion. We can’t wait to come back in the near future.

This is a strange hotel, and I had very unpleasant experiences. But bottom line - this is not a hotel I would recommend or stay in ever again. I came to relax after a very difficult period - the net result is that I felt worse than when I arrived. It is like this hotel was built by 2 different architects. The outside spaces are beautiful and well thought out. At the time of my stay they were construction works which was deeply unpleasant as i could not be in my room nor lounge by the pools - something that they just seemed to ignore - that people paid a lot of money to not be able to be outside???). The inside of this hotel is a 1990 (?) nightmare. dark dark everywhere - paint is peeling, wood is coming off, there are huge marks on the surfaces in the rooms, bedsheets were stained, the bathroom tiles falling off, etc. The food is expensive. The harman is wonderful but a visit to one in town is 7 euros -the hotel charges 125 euros (how can that sort of mark up be acceptable?). Some of the staff are wonderful while others it feels like you are disturbing them. I had a problem with a credit card cancellation - which at the time of my departure still hadn't been resolved despite giving them 3 days to do so. The staff knew my time of departure and made no attempt to fix this. As I was getting in the taxi, some man (manager of something?) came up and hurled abuse at me. I told them I was not giving my permission to charge my credit card until this was resolved. He muttered something threatening and I had to leave in the taxi. Who knows what will happen or if I will ever see the money again? This is not a 5 star by any means. I have been treated better in 1 star hotels. I am deeply disapointed in my stay.

Had a nice stay in this beautiful hooooootel , the staff was amazing especially miss ibtissam she was nice to talk tooo !! The room was nice with a veeeery nice view I would love to come again Thank youuuu for your service