Mercure Sao Jose dos Campos 4 stars

Customer review rating (ALL Rating) 4.1/5 1,224 reviews

Best price
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Mercure Sao Jose dos Campos - Image 1
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Avenida Dr Jorge Zarur, 81 Torre II Jardim Apolo, 12243081 SAO JOSE DOS CAMPOS, Brazil

Description

Hotel extras

  • Take it easy by the pool and keep healthy in the hotel's gym

  • For corporate events, use one of our 5 fully equipped rooms

  • Mercure São José dos Campos is a 6-minute drive from local hospitals

  • 13-minute drive to Presidente Dutra Highway

  • 15-minute drive to São José dos Campos International Airport

Our accommodation(s)

Suite

Superior Suite with one king size bed

  • 2 pers. max
  • 44 m² / 473 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side or Panorama view or City View

Hotel location

Mercure Sao Jose dos Campos

Avenida Dr Jorge Zarur, 81 Torre II Jardim Apolo
12243081 SAO JOSE DOS CAMPOS
Brazil

GPS:-23.20534, -45.90523

Telephone
Fax +55 12 3904-2301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M Bar & Cozinha

M Bar & Cozinha ensures a warm and cool atmosphere. Menu travels through concepts of regional and international dishes, pleasing to all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,224 reviews

TripAdvisor Rating  4.0/5  701 reviews

Missing amenities

Customer review rating 2.0/5

Akio Business - Confirmed reviews ALL

Not good experience. All other hotels in the world offer toilet amenities as Shaver, Comb, tissue paper, teeth brush and paste. Not even the room pajama was available. I had to cross the street to visit the Assai and shopping Mall to get those things.

Dear Armando Akio A., Thank you for taking the time to tell us about your experience at the Mercure Sao Jose dos Campos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Fernando General Manager

Not the value

Customer review rating 0.5/5

Jim Couples - Confirmed reviews ALL

First the room was listed as Delux. It was not deluxe at all. The bathroom looked like it was back to the 1950’s the shower was very small and old. The soap dish was broken. The hose to toilet was leaking. The safe did not work when we first arrived. Only one hand towel for two people. The price for room was not the value of the room.

Dear James L., Thank you for taking the time to tell us about your experience at the Mercure Sao Jose dos Campos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Fernando General Manager

Needs Renovated

Customer review rating 2.0/5

Recent V. Business - Confirmed reviews ALL

The Overall experience with the hotel was average or below. Friendly and helpful staff.

Dear Fernando Lam W., Thank you for taking the time to tell us about your experience at the Mercure Sao Jose dos Campos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Fernando General Manager

Room in poor condition

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

My first room was very old and in poor condition and had a terrible smell in the bathroom. They changed me to another one, also very old, and the air conditioning had a loud noise and my request for it to be fixed was ignored. Other people in our group faced similar situations. Some could not sleep because the mattress had no cushion. These rooms are not up to a 4 star Hotel standard, more like 1 star.

Dear Luis Henrique M., Thank you for taking the time to tell us about your experience at the Mercure Sao Jose dos Campos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Fernando General Manager

Good staty - but noisy

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I usually at stay here this time there were two observations A/C were leaking a lot of water and there were a noise coming from pipe (I guess) noisy water something like that.

Prezado Edrei, Agradecemos os seus comentários no seguimento da sua estada no Mercure São José dos Campos. Foi com prazer que recebemos a sua avaliação. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Tenha a certeza que seus comentários servirão de base para que possamos aprimorar a qualidade de nossos serviços Esperamos recebê-lo novamente em breve. Atenciosamente, Luís Fernando Miiyamura Gerente Geral Mercure São José dos Campos

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Other web-users rate our hotel

  • 159 reviews 7.8/10 Location
  • 521 reviews 5/10 Room
  • 420 reviews 6.7/10 Service
  • 7 reviews 7.1/10 WiFi
  • 265 reviews 3.6/10 Comfort
  • 234 reviews 7.6/10 Breakfast
  • 198 reviews 4.2/10 Cleanliness
  • 120 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.