ibis Амстердам Запад 3 звезды

Dear Milan, Thank you for taking the time to review your stay. We are deeply concerned to hear about the issues you encountered during your stay. Cleanliness is one of our top priorities, and it is disappointing to learn that room 504 did not meet the high standards of hygiene we strive to maintain. Furthermore, we regret that you found the room pricing to be not reflective of the value expected. We understand how important a reliable internet connection is and apologize for the inconvenience caused by the WiFi service not functioning as it should. Additionally, it is unfortunate that external noise disturbed your peace. We are sorry to hear that these aspects negatively impacted your experience at our hotel. We would like to extend our sincere apologies for any discomfort you experienced. We are dedicated to providing a comfortable and enjoyable stay for all our guests, and it is clear we fell short in this instance. Your feedback is essential in helping us improve, and we are taking your comments seriously. We will review your concerns with our team to ensure that our service quality and room standards are upheld and improved where necessary. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hilal Kocatepe - Operations Supervisor

Dear Jonny, Thank you for taking the time to share your review. We are delighted that you appreciated the modern design and cleanliness of our hotel, as well as the ease of transport to the city center. It's great that the overall standard of ibis Amsterdam City West met your expectations. We hope we will have the opportunity to see you again in the future. Best regards, Hilal Kocatepe - Operations Supervisor

Dear Lorda, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our hotel to be clean and modern, and that the check-in process met your expectations. It is great to hear that our location served as a convenient midpoint for your explorations between the scenic windmills and the vibrant town center. However, we do apologize for any inconvenience you experienced during breakfast. We understand how important a delightful breakfast is to start the day, and we regret that our service fell short of impressing you on this occasion. We also empathize with your perception of our staff during this time and assure you that we will reflect on your comments to enhance our guest experience. Nonetheless, we are pleased that our bar staff provided a friendly atmosphere for you to enjoy. Our team takes pride in offering a warm and welcoming environment for all our guests. Finally, we appreciate your recognition of our efforts in providing a location that allows for both relaxation away from the city bustle and convenient access to Amsterdam's attractions. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Hilal Kocatepe - Operations Supervisor

Уважаемая ! Приносим благодарность за отзыв о нашем отеле. Мы рады, что Вы оценили уют наших номеров и. отзывчивость персонала. Наша команда старается создать для гостей максимально комфортные условия, оборудовав номера современной мебелью и. качественными кроватями Sweet Bed. Тем не менее, мы приносим извинения за неудобства, связанные с отсутствием чайника в номере. Понимаем, что это может быть важным аспектом комфорта для наших гостей, и. хотим напомнить, что в бизнес номерах предусмотрены чай/кофе. Кроме того, мы примем к сведению Ваши замечания относительно цен на напитки и. еду в ресторане отеля. Тем не менее, мы рады, что Вы оценили удобное расположение нашего отеля, благодаря которому легко и. быстро можно добраться до исторического центра города на автобусе № 22. Надеемся увидеть Вас снова. Всего доброго, Hilal Kocatepe - Operations Supervisor

Dear Zu, Thank you for sharing your experience with us. While we are pleased to hear that our staff were welcoming, we regret that there were certain aspects of your experience that did not meet your expectations. We are sorry to hear that they did not sufficiently answer all of your questions; we constantly strive to equip our staff with all the necessary knowledge to assist our guests. Concerning the bus stop's location, we understand that the walk can be inconvenient, especially during colder days, and we appreciate your understanding regarding the city's infrastructure. It is also unfortunate that the metro's route did not align with your travel needs; we usually recommend the bus for a more direct and faster connection to the city center. We acknowledge that our lobby's size may not meet all guests' expectations for a gathering space and we take this feedback seriously. Moreover, we note your concerns regarding the immediate vicinity of the hotel and the pricing. Our pricing reflects the prime location and amenities we offer, and we regularly review our rates to ensure they are competitive within the market. We hope that you will return on another occasion. Kind regards, Colin van Vliet, Operations Manager