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Отель Novotel Гамбург Сити Альстер 4 звезды

Примечание: отзывы клиентов 4.5/5 Отзывов: 9 433

сертифицированный отель ALLSAFE

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Номер 1

Гарантия лучшей цены

Как это работает?
+ 12 Услуги

Особенности отеля

  • До старого города можно доехать на метро всего за 9 минут без пересадок

  • Недавно обновленные просторные номера с кондиционером и кабельным телевидением

  • Двое детей могут проживать в номере родителей бесплатно

  • Современный ресторан, в котором подаются блюда средиземноморской и гамбургской кухонь

  • Фитнес-студия, сауна и паровая баня, ранний завтрак с 4:30

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с домашними животными Платные услуги
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выезд Платные услуги
  • Прачечная
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
  • Автомат для продажи закусок и напитков Платные услуги
Развлечения и отдых
  • Фитнес-центр
  • Оздоровительные процедуры
  • Водные экскурсии
  • Велосипедная стойка (рядом с)
Бизнес-услуги
  • Конференц-зал (-ы): 11
  • Веб-уголок для Mac
  • Бизнес-центр с самообслуживанием
  • Заказ услуг печати/копирования Платные услуги

Расположение отеля

Novotel Гамбург Сити Альстер

Luebecker Strasse 3
22087 гамбург
германия

Телефон: +4940391900

Факс: (+49)4039190190

Заезд с 15h00

Выезд до 12h00

  • U1, U3 :  U1, U3 LUEBECKER STR

  • S1, S21, S11 :  S1, S21, S11 BERLINER TOR

  • На самолете

    BREMEN На расстоянии 130 км / 80,79 миль

  • На самолете

    HAM FUHLSBUETTEL На расстоянии 10 км / 6,21 миль

  • На самолете

    LUEBECK На расстоянии 60 км / 37,29 миль

  • На корабле

    TRAVEMUENDE На расстоянии 60 км / 37,29 миль

  • На вертолете

    HAMBURG AIRPORT На расстоянии 10 км / 6,21 миль

  • На автомобиле

    HAMBURG SUED На расстоянии 4 км / 2,49 миль

  • На поезде

    HAMBURG HBF На расстоянии 1,5 км / 0,93 миль

GPS:53.558731, 10.024762

Наши номера

Безупречный отдых! Изысканная концепция N'ROOM с современными удобствами будет по достоинству оценена семьями и деловыми путешественниками.

Наши бары и рестораны

NOVO² RESTAURANT

Тип кухни: Интернациональная кухня

The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

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  • пятница -
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  • воскресенье -

NOVO² BAR

Бар After Work Club работает ежедневно с 10:00 до 1:00. Это идеальное место для отдыха и общения. В баре работает кондиционер, подаются горячие и холодные закуски, а также транслируются международные спортивные события.

Недоговорная фотография

  • понедельник -
  • вторник -
  • среда -
  • четверг -
  • пятница -
  • суббота -
  • воскресенье -

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 11

  • Максимальный размер: 240 м²

  • Максимальная вместимость: 220 человек

  • Максимальная вместимость банкетного зала: 100 человек

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Отзывы наших гостей о
Novotel Гамбург Сити Альстер

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.5/5

Отзывов: 9 433

tripadvisor

Рейтинг TripAdvisor 4.0/5

Отзывов: 1 363

Great value for money

Примечание: Tripadvisor 4.0/5

KasperF46 18/10/2020 Реальные отзывы TripAdvisor

Had a wonderful stay for 3 nights at Novotel City Alster. The suite was big and clean and everything worked. Breakfast had large variations to pick from and all from the staff was friendly. The hotel have undergrund parking for cars and is located next to u- bahn station so it is so easy to go around in Hamburg from the hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive feedback. To this special time, we do our best, to combine the hygiene standards and the satisfaction of our guests. It`s not easy, but we do our best! Thank you again for sharing your experience. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one.

New year

Примечание: Tripadvisor 4.0/5

AnitaG2408 Couples - 04/01/2020 Реальные отзывы TripAdvisor

Good service, good breakfast a lot to choice from, nice big rooms, very close to underground, clean rooms, close to centrum and train station, parking in garage under hotel. Restaurant, bar with good service.

Hallo anita, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

great stay in hamburg

Примечание: Tripadvisor 5.0/5

cathymccullough Family - 27/12/2019 Реальные отзывы TripAdvisor

fantastic hotel and a great breakfast. staff were very friendly and hotel located right beside underground. very nice Christmas atmosphere in the hotel. The bar area is well laid out and nice to relax in after a lovely day out in the city

Hallo Mrs. Cathy, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

Fantastic stay at Novotel City Alster!

Примечание: Tripadvisor 5.0/5

JBernerZ Couples - 20/12/2019 Реальные отзывы TripAdvisor

This is 5 year in the row my wife and I enjoyed Christmas vacations in Hamburg by staying at Novotel Alster City. We can only say it’s getting better and better, personnel are always nice and recognize the old guests, made us feel like home! Alena’s breakfast team is wonderful, warm and professional, well done!

Hallo Tao, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

Good value in Hamburg

Примечание: Tripadvisor 4.0/5

G S Solo travel - 17/12/2019 Реальные отзывы TripAdvisor

Big room, nice service and good breakfast I wish there was a proper desk to work on (I had to work during my stay) The level of cleaning wasn't so good but overall it was a good stay and good value for money

Hallo, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

NOVOTEL well known as ever, but .....

Примечание: Tripadvisor 3.0/5

MaximoOdenseDenmark Business - 15/11/2019 Реальные отзывы TripAdvisor

Overall let's call it hardly OKAY, otherwise we would have turned and moved away. Obviously newly refurbished hotel, but then why remove writing desks and working place in the rooms in such a business hotels mid Hamburg? What are you going to take out next for savings: Beds or Shower ?? Freezing cold reception and bar area because of a badly located swing door airlock. No more than max 1/2 hour forced pleasure: Up the creek for a poor and unlucky staff. Dinner at the restaurant: Forget it !.Breakfast for 21 € is largely overprized and a harsh booking trap. Be careful out there Accor and Novotel, there are other players that are doing very well.

Fantastic stay at Novotel Hamburg City Alster

Примечание: Tripadvisor 5.0/5

JBernerZ Couples - 21/08/2019 Реальные отзывы TripAdvisor

My wife and I visited Hamburg last week and as always - we stayed at Novotel Hamburg City Alster, and as always - the personnel were friendly, professional and recognized us as frequent quests! The best part is breakfast, Alena and her breakfast team is simply fantastic; professional, warm-heart! Well done Novotel Hamburg City Alster, and see you soon!

Novotel as it should be

Примечание: Tripadvisor 5.0/5

romansuchkov Family - 20/07/2019 Реальные отзывы TripAdvisor

Easy to access the territory at night and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Room is new and spacious. Beds are comfy incl. the ones for kids. Slept well. Breakfast - good comparing with other 4-star Novotels visited. Will come again.

Good but a bit tight for a family of 4.

Примечание: Tripadvisor 4.0/5

MonteTamaro Family - 20/07/2019 Реальные отзывы TripAdvisor

After having read many reviews, we requested a quiet room on one of the higher floors with a view. We were placed on the 5th floor and didn't hear a beep all night. There was no view (unless you consider a view of a Porsche garage a view like our son did) but it didn't matter in the end. The room was a bit tight for 4 people. The breakfast was amazing and the check-in and check-out process was smooth and quick. We used the hotel parking and paid 18 EUR for 1 night, which seemed quite expensive. Nevertheless, if we come back to Hamburg, we will most probably book this hotel again because the location is great (the hotel is right in front of a subway stop) and one gets to the harbor within minutes.

Good business hotel in Hamburg

Примечание: Tripadvisor 5.0/5

wasistdaso Family - 16/07/2019 Реальные отзывы TripAdvisor

Just what you expected from a quality business hotel - clean, enough comfortable, close to U-Bahn, nothing fancy but everything you need for your business or short-stay trip to Hamburg. Our room was suitable for 2 adults and a teenager. We were satisfied for the price/quality ratio. Ventilation needs to be quieter.

отлично

Примечание: отзывы клиентов 5.0/5

Roman Семьи - 15/07/2019 Проверенные отзывы - ALL

отличные номер, завтрак и парковка, отзывчивый персонал, по моей карте silver предоставили welcome drinks мне и трем членам моей семьи.

Dear Roman S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Комфортно и вкусно

Примечание: отзывы клиентов 4.0/5

Olga Семьи - 30/06/2019 Проверенные отзывы - ALL

При размещение были учтены наши запросы. Комфортные постельные принадлежности для хорошего сна. Вкусный и разнообразный завтрак и коктейли в баре.

Dear Olga S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

compared to Novotels at France, this one was disappointing

Примечание: Tripadvisor 3.0/5

IxiEba Family - 30/05/2019 Реальные отзывы TripAdvisor

positiv: + Breakfast: variety and volume, very tasty baguette. + friendlyness (women at reception, waiter at restaurant) + quite room + good position (next to underground-station) negative: - Bar: homepage said that bar with snacks is open until 1 o'clock in the morning. But on 2nd May at 23:30h when we returned hungry from musical, the barman (with beard, without hair, blue suspender) told us that snacks are only available until 21:30h. So we went to bed hungry and disappointed. - mini bar at suite: all bottels are with crown corks, bur there are no tool to open the bottels. - suite: we booked the suite for 3 person, but there were only 2 glasses and towels only for 2 person, not enough clothes hanger and towel hooks. chambermaid: one day they don't take away the empty bottels, the other day they take away half filled bottels. - reception: not informed about opening times of restaurant. - restaurant: same menu card for a whole month with only a few dishes. That is unsatisfactory for a stay of several days. = result: compared to Novotels at France, this one was disappointing.

Превзошел ожидания.

Примечание: отзывы клиентов 5.0/5

K. Деловые путешественники - 23/05/2019 Проверенные отзывы - ALL

Было все,что необходимо для бизнес-путешествия: отменные завтраки,удобная постель и просторная комната,большой ТВ, финская сауна и хамам несмотря на скромную общую площадь позволили нап удивление отменно попариться. Сразу за отелем есть плавательный бассейн а через дорогу фитнесс-комплекс. Не далеко до центра города.

Dear Stepanov K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Excellent stay

Примечание: Tripadvisor 4.0/5

cidi1 Family - 22/04/2019 Реальные отзывы TripAdvisor

I continue to stay at the Novotel Alster City every time I am in Hamburg. Great location, convenient parking, clean and quiet rooms with sufficient space, nice breakfast, professional check-in and check-out Service! And all of this comes at a reasonable price. What else do you want ?!

Hello cidi1, Thank you for the recommendation. I am glad that you enjoyed your stay in our hotel. Your compliment is very important to us. We hope to welcome you soon again when you visit Hamburg. Kind regards, Rene Ykema Generalmanager

Great hotel with splendid service

Примечание: Tripadvisor 4.0/5

Filipe M Family - 07/04/2019 Реальные отзывы TripAdvisor

I was travelling with family. The room was very modern and clean with very comfortable mattresses. The room was big enough for four persons and had very good isolated windows, doors and walls, so that we did not hear any disturbing noises. The breakfast was very rich and the customer service was splendid and let no wishes unfulfilled! It was a very pleasant and perfect stay. We can highly recommend this hotel and will return for sure!

Hello Filipe M, Thank you for the good recommendation and the kind words. I am glad to read that you were able to enjoy your time in Hamburg and our Hotel. It is always a pleasure to know that my colleagues do their best to let every guest feel welcome. Me and my colleagues are looking forward to welcome you again soon. Kind regards, Rene Ykema Generalmanager

Under renovation, and not a minute too soon...

Примечание: Tripadvisor 3.0/5

JFEA63 Business - 19/03/2019 Реальные отзывы TripAdvisor

I understand the hotel is being renovated... But there was a definite "Last Century" feel to it (like my boys would say)… I like Novotel, specially in Europe, for its youthful service and funky setups... So this was a little bit disconcerting... Of note, I had one of the best Hamburgers ever at the lobby restaurant...

Novotel Alster in Hamburg

Примечание: Tripadvisor 4.0/5

PeNor Business - 17/03/2019 Реальные отзывы TripAdvisor

Nice, fairly new hotel with great room facilities. The Internet is standard and is more than adequate for streaming Live TV. The location is within good reach via the S1 from the airport and also is close to the U1 for further possibilities straight towards the harbor. Very friendly staff.

Hello PeNor, We are glad to see that you enjoyed your stay in our house and were able to shine with our rooms and service quality. Our central location makes it very easy to explore the city and to make the most out of your time in Hamburg. We are looking forward to welcome you again in our house. Kind regards, Rene Ykema General Manager

Difficult to find and misleading restaurant menu

Примечание: Tripadvisor 2.0/5

annacX5072BE Family - 06/02/2019 Реальные отзывы TripAdvisor

My family and I traveled through Hamburg on our way to Copenhagen and stopped the night in Novotel Alster. We struggled to find the entrance to the car park, despite having satnav to guide us. There were no signs showing where the parking was from the Main Street. Having battled our way through, however, we decided to eat in the hotel so that we could just relax and go to bed. The website for the hotel said very clearly that they had gluten free options for the coeliac in our party, but when we got to the restaurant this was not the case. We asked for the gluten free menu and were told “we don’t really have one” and offered a jacket potato with salmon trout. This was the best they could offer and in the end we decided not to eat there. We were hugely disappointed by this and the attitude of the restaurant staff was poor. We were due to stay and further night and needless to say we cancelled this. No refund has been given by Novotel.

Hello annacX5072BE, Thank you for sharing your thoughts about your trip through Hamburg and your stay in our house with us. I am sorry that we were not able to meet your expectations when it came to the service quality in the restaurant, as well as the gluten free menu. The online description of our restaurant can be misleading as there is no separate menu for gluten free dishes, though some dishes on our menu are gluten free. Alternatively our service and kitchen team help you gladly and try to find something that fits your needs even when it is not on the menu. I hope that you visit us again on your next trip to Hamburg, so can we can convice you of our service and products. Kind regards, Rene Ykema Generalmanager

Хороший отель

Примечание: отзывы клиентов 4.5/5

Danil Семьи - 11/11/2018 Проверенные отзывы - ALL

Хороший отель, удобное расположение (до метро 1 минута, до центрального вокзала 10 мин пешком). Комфортная кровать, приличная звукоизоляция, разнообразный завтрак.

Dear Danil K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Последние отзывы: 20

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