노보텔 스위트 빈 시티 도나우 4성

고객 평점 (ALL 평가) 4.5/5 1,416 리뷰

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노보텔 스위트 빈 시티 도나우 - Image 4
Radingerstrasse 2, 1020 빈, 오스트리아

호텔설명

호텔 추가 정보

  • 넓은 스위트(30m²)

  • 푸른 정원이 내려다보이는 조용한 테라스에서 조식

  • 만 16세 이하의 어린이는 부모의 객실에서 무료로 숙박할 수 있습니다

  • 도심과 연결된 지하철 및 프라터까지 도보로 갈 수 있는 거리

  • Boutique Gourmande 바는 연중무휴 24시간 운영합니다.

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호텔 위치

노보텔 스위트 빈 시티 도나우

Radingerstrasse 2
1020 빈
오스트리아

GPS:48.224321, 16.398868

전화
팩스 +43 1 24588188

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔

BAR

안락 의자에 앉아 편안히 쉬면서 5개 대륙으로 상상 여행을 떠나 보세요. 65가지가 넘는 다양한 음료를 즐기며 여행의 여유로움을 한층 더 만끽하실 수 있습니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,416 리뷰

TripAdvisor 평가  4.0/5  2,148 리뷰

Never go back to Novotel suites Wein city

트립어드바이저 평점 2.0/5

kohj431 가족 - TripAdvisor 인증 리뷰

We were checked in to a room 201, we found urine not flush and spitting on the basin. The beds, hair dryer, everywhere full of dust. We took photo and told the reception. The reception guy said impossible but he immediately changed our room to 220. This room also full of dust, we need to clean it before we could stay here for 4 nights. We dont feel safe here, could not sleep well. The bathroom, toilet were all japanese type, not wheelchhair friendly. The surrounding of thus hotel has 3 supermarkets walking distance 8 mins, a cafe opp hotel, nearby was school of 4 campus. Nothing much here. We will never go back to this hotel again

Dear Guest, Thank you for taking the time to share your concerns with us. We are deeply concerned to read about the issues you encountered during your stay at our hotel. Cleanliness and comfort are top priorities for us, and it is clear that we fell short in your case. We sincerely apologize for the discomfort this caused you and want to assure you that we will be addressing this with our housekeeping team to ensure that our high standards are upheld consistently. In addition, we understand the importance of feeling safe and having a restful night's sleep, and we regret that we did not provide that for you. While our bathrooms are designed to meet a variety of needs, we apologize if they did not meet your specific requirements and for any inconvenience this may have caused. Finally, we recognize that the environment of our hotel is a crucial aspect of your stay. We strive to offer a peaceful and convenient stay, and while we are only a 10 minute ride from the city centre and all its attractions, we are sorry to hear that our location did not enhance your experience with us. We hope that you will consider giving us another opportunity to prove the high standards of hospitality we are known for. Kind regards, Markus Koller, Cluster General Manager

Peaceful and harmonious stay

트립어드바이저 평점 4.0/5

RASHMIRANJAN M Couples - TripAdvisor 인증 리뷰

Good location , peaceful surroundings , accessible to most attractions , safe zones and friendly staff at the property. Train station close by . Public transport short distance from the hotel and taxis plying at regular intervals. Slightly away from the noisy downtown

Dear Rashmiranjan, Thank you for providing us with your feedback. We are delighted that you appreciated our convenient location, the tranquil surroundings, and the easy access to attractions and public transport. It is also wonderful to hear that you felt safe during your stay and appreciated our friendly staff. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Spacious modern rooms but underwhelming staff and food

트립어드바이저 평점 3.0/5

SK1212000 비즈니스 - TripAdvisor 인증 리뷰

flabbergasted by this place and doubt i will ever return. First, just as i arrived all the elevators went out of commission and assigned a room on the 7th floor. No proper update provided on when they would be fixed and went from in the next hour to later that night to now it’s next week! LOL. Happy to get some more daily steps in but the apathy from the staff is frustrating. No effort made to accommodate guests in any way. And really? a supposed 4 star hotel in the center of vienna with 9 floors can’t have a working elevator for more than a week? Looks like they also had a cable and phone outage (or may be i am the only one that flagged, i don’t know) and when i mentioned to the front desk twice, they didn’t know why or do anything about it 🤷‍♂️ But front desk agent offered free breakfast for the last three days of my stay when i mentioned things were still not working the following day. The phone still doesn’t work and also no instructions anywhere on how to reach the front desk or any other part of the hotel. Next, quite the underwhelming breakfast. fairly small selection which is fine but stale croissants and rolls are certianly a let down when visiting Austria :( Lastly, is it normal for a 4 star international hotel chain in Vienna to have just BBC news as the only english speaking TV channel available but 8 Arabic channels across news, sports, entertainment?

Dear Guest, Thank you for taking the time to share your candid feedback. We are pleased to hear that you found our rooms to be spacious and modern, as we strive to provide comfortable accommodations for all our guests. However, we regret to hear of the challenges you encountered. Please rest assured that such incidents are rare and we always aim to resolve any issues as swiftly as possible. Concerning the breakfast offerings, we take your comments seriously and will revisit our selection to ensure a variety of fresh options that reflect the high standards we aim to uphold. The well-being and satisfaction of our guests are our top priorities, and we apologize for any inconvenience you may have experienced. We are committed to providing our guests with the highest level of service and will take your feedback into account as we continuously seek to improve. We would like to welcome you back for an improved visit in the future. Best regards, Markus Koller, Cluster General Manager

Location couldn’t be better. Great rooms

트립어드바이저 평점 5.0/5

FilipposCy 가족 - TripAdvisor 인증 리뷰

Location couldn’t be better. It was near the metro station on the red line, with an amazing connection to all important sites in the centre and beyond. Rooms were very comfortable and clean when we first walked in, but during our 5 days stay the in between cleaning was not the best.

Dear Filippos, Thank you for taking the time to share your experience with us. It is delightful to hear that you found our location to be ideal and our rooms both comfortable and clean upon your arrival. Our proximity to the metro station is indeed one of the aspects our guests find most convenient for exploring the city. We regret to hear that our housekeeping services did not meet your expectations throughout your stay. While we ensure daily housekeeping, we will take your comments into account as we continually strive to meet our guests' needs and expectations. Thank you for choosing Novotel Suites Wien City Donau for your visit to Vienna. Your comfort and satisfaction are our top priorities, and we cherish the opportunity to provide a memorable experience. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Great place and excellent hospitality

트립어드바이저 평점 5.0/5

Rajeevkeswani TripAdvisor 인증 리뷰

Excellent place to stay with family in Vienna. U1 just a stroll away, spacious suites with an elegant kitchenette which is a big plus when travelling with family. Very courteous and polite staff, impeccable housekeeping, quiet neighbourhood, spar and Billa right across, and much more. I have booked for six nights and this is my third day at this property. Would surely stay here for my next visit and strongly recommend to all family travellers.

Dear Guest, Thank you for this review of your recent stay. It is wonderful to learn that you found our place excellent for a family stay and that the proximity to the U1 metro added convenience to your visit. We're glad that the spaciousness of our suites, along with the well-appointed kitchenette, met your travel needs effectively. Our team takes great pride in delivering outstanding service, and your acknowledgment of their courteous and polite demeanor is much appreciated. We also strive to maintain a high standard of cleanliness, so your praise of our housekeeping team is especially gratifying. Guests often tell us how much they value the serene atmosphere of our neighborhood, as well as the nearby shopping options like Spar and Billa, and it's pleasing to hear that these aspects contributed positively to your experience. Your strong recommendation to other family travelers is the best compliment we could hope for. At Novotel Suites Wien City Donau, guest satisfaction is our utmost priority, and knowing you're considering us for future stays reinforces our commitment to excellence. We look forward to welcoming you back. Kind regards, Markus Koller, Cluster General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,328 리뷰 9.3/10 위치
  • 1,612 리뷰 8.5/10 객실
  • 1,003 리뷰 7.8/10 서비스
  • 33 리뷰 7.6/10 인터넷 가격
  • 1,032 리뷰 8.7/10 안락함
  • 780 리뷰 7.2/10 조식
  • 700 리뷰 8.2/10 청결도
  • 277 리뷰 5.1/10 가격 대비 가치

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