소피텔 빈 슈테판스돔

고객 평점 (ALL 평가) 4.6/5 3,070 리뷰

소피텔 빈 슈테판스돔 - Image 1
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소피텔 빈 슈테판스돔 - Image 3
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Praterstrasse 1, 1020 빈, 오스트리아

호텔설명

호텔 추가 정보

  • 모든 호텔 객실과 스위트룸에서 비엔나 옥상의 인상적인 전망을 감상하실 수 있습니다.

  • 도시 중심부의 이상적인 입지 조건

  • 사우나, 스팀 욕조, 월풀, 휴식 공간, 체육관을 갖춘 스파(무료 이용)

  • 도시 전체를 360°로 조망할 수 있는 LOFT 레스토랑, 바, 라운지

  • 모든 행사에 적합하고 자연광이 들어오는 8개의 회의실

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객실 1

호텔 위치

소피텔 빈 슈테판스돔

Praterstrasse 1
1020 빈
오스트리아

GPS:48.212654, 16.379287

전화
팩스 +43 1 906162000

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

DAS LOFT 레스토랑

SO/비엔나 18층에 위치한 Das LOFT 스카이라인 레스토랑에서는 빈의 파노라마 전망을 감상할 수 있습니다. 독창적인 요리와 시그니처 칵테일, 그리고 도시 전경을 조망하며 즐기는 브런치, 저녁 식사 또는 음료로 선사하는 특별한 경험.

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100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  3,070 리뷰

고객 평점 2.0/5

Sueun J. 가족 - 전체(All) 통지 확인

고객 평점 2.0/5

Jiyoung S. 가족 - 전체(All) 통지 확인

Dear Ms. S., Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your stay at SO/ Vienna did not meet the expectations you had, especially as a valued ALL Accor Gold member. We fully understand your disappointment, particularly regarding the changes to the breakfast experience and the inconvenience caused by the temporary technical issue during your stay. We sincerely apologize that Das LOFT was not available during your visit. We understand that enjoying breakfast on our 18th floor with its unique atmosphere and views is an important part of the SO/ Vienna experience. The renovation was an important step towards creating an even better experience for our guests in the future. We always aim to keep our guests informed about temporary changes prior to arrival, and we are sorry that this information did not reach you as expected or that it impacted your overall experience. We are also very sorry for the inconvenience caused by the lack of hot water in your room. We understand how disruptive this must have been, and while we appreciate your kind words regarding our team’s efforts to assist you, we regret that we were unable to provide the level of comfort you should expect from us. Your feedback regarding the alternative shower facilities and their cleanliness has been shared with the responsible teams to ensure this is addressed. Furthermore, we appreciate your comments regarding the breakfast quality and the preparation of certain dishes. We understand that the quality and consistency of breakfast are essential parts of the guest experience, and your feedback has been shared with our culinary team. We are pleased to hear that you enjoyed your room and the views from the hotel, and we truly appreciate your recognition of our team members who supported you during your stay. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future and provide you with the complete SO/ Vienna experience you were looking forward to. Warm regards, SO/ Vienna Management

고객 평점 0.5/5

Soomin S. 가족 - 전체(All) 통지 확인

Dear Ms. S., Thank you for taking the time to share your detailed feedback. While we have already been in personal contact regarding your experience, we would like to once again express our sincere apologies for the disappointment and frustration caused during your stay. It is particularly concerning to learn that several aspects of your experience fell short of the service standards we strive to provide. From the lack of attentiveness during check-in, to the delays and service shortcomings at Das LOFT, and especially the confusion surrounding the room service charge and deposit release, we fully understand how these incidents negatively impacted your overall impression of our hotel. We regret that you felt unsupported and that repeated follow-up was required to resolve the deposit issue. This is not the level of professionalism or care we aim to deliver, and we have shared your feedback with the relevant departments to ensure these matters are thoroughly reviewed. At the same time, we appreciate your positive comments regarding our Concierge team, whose efforts clearly stood out during your stay. Thank you once again for your honesty and for giving us the opportunity to address your concerns directly. We remain genuinely sorry that your experience did not reflect the standards of SO/ Vienna, and we hope that we may have the opportunity to restore your confidence in the future. Kind regards, SO/ Vienna Management

고객 평점 4.0/5

Byungsun P. 비즈니스 - 전체(All) 통지 확인

Dear Mr. P., Thank you for taking the time to share your detailed feedback following your stay at SO/ Vienna. We are delighted to hear that you enjoyed the spectacular views from your room and our breakfast selection. It is wonderful to know that these aspects made your stay memorable. At the same time, we sincerely appreciate your constructive comments regarding the reception area, the condition of certain in-room furnishings, and the room service menu. Please accept our apologies for not fully meeting your expectations in these areas. Your feedback has been shared with the relevant teams, as it helps us identify opportunities for improvement. We also regret that the recognition of your membership, welcome amenities, and some of our sustainability initiatives did not meet your expectations. We continuously strive to enhance the guest experience and value your honest observations. Thank you again for your feedback and recommendation. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Best regards, SO/ Vienna Management

고객 평점 5.0/5

Kwangho P. 가족 - 전체(All) 통지 확인

Dear Mr. P., Thank you very much for taking the time to share your feedback following your stay at SO/ Vienna. We are truly delighted to read your wonderful comments and to hear that you were impressed by our central location, the friendly service, and the overall experience at our hotel. It is especially rewarding to know that our team was able to assist you effectively with your luggage storage and resolve the situation to your satisfaction. We are also very grateful for your kind recognition of our concierge and front office teams, as well as your appreciation of the Platinum benefits, including your room upgrade and welcome amenities. Your perfect ratings and thoughtful feedback mean a great deal to us and are a strong motivation for the entire team. We would be very pleased to welcome you and your family back to SO/ Vienna in the future. Best regards, SO/ Vienna Management

그 외 웹 사용자 평가 등급

  • 1,459 리뷰 9.7/10 위치
  • 2,477 리뷰 8.3/10 객실
  • 2,236 리뷰 8.5/10 서비스
  • 15 리뷰 6.8/10 인터넷 가격
  • 975 리뷰 8.4/10 조식
  • 784 리뷰 8.9/10 분위기
  • 611 리뷰 7.8/10 편의 시설
  • 579 리뷰 7.6/10 청결도

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