Novotel Лондон Выставочный Центр Эксель 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 597

Гарантия
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Novotel Лондон Выставочный Центр Эксель - Image 1
Novotel Лондон Выставочный Центр Эксель - Image 2
Novotel Лондон Выставочный Центр Эксель - Image 3
Novotel Лондон Выставочный Центр Эксель - Image 4
Western Gateway, Royal Victoria Dock, E16 1AA ЛОНДОН, Великобритания

Описание

Особенности отеля

  • Расположен напротив выставочного центра ExCel

  • 3 минуты пешком до станции метро Royal Victoria

  • Вкусные блюда и изысканная обстановка

  • Универсальные конференц-залы

  • Бесплатный доступ в Интернет во всех номерах

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Расположение отеля

Novotel Лондон Выставочный Центр Эксель

Western Gateway, Royal Victoria Dock
E16 1AA ЛОНДОН
Великобритания

GPS:51.507933906029066, 0.0232424366007321

Телефон
Факс +44 20 7540 9710

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

UPPER DECK RESTAURANT

Насладитесь изысканной кухней в Novotel. Попробуйте разнообразные напитки и блюда местной и международной кухни в уютной непринужденной обстановке. В Novotel вас всегда ждет нечто особенное.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 597

Рейтинг TripAdvisor  4.2/5  Отзывов: 3 629

Сертификат качества 2025

Great experience.

Примечание: Tripadvisor 5.0/5

Aran B Реальные отзывы TripAdvisor

Great experience thanks to Smit for going above and beyond to make my experience really special. Thanks.

Dear Arxnsingh, Thank you so much for your kind words! We’re delighted to hear you had a great experience. Smit will be thrilled to know his efforts made your visit special. We truly appreciate your feedback and look forward to welcoming you again soon. Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Very luxurious

Примечание: Tripadvisor 5.0/5

Hello L Реальные отзывы TripAdvisor

Lovely experience and good customer service from Smit

Dear Hellol2026, Thank you so much for your kind words! We’re delighted to hear you had a great experience. Smit will be thrilled to know his efforts made your visit special. We truly appreciate your feedback and look forward to welcoming you again soon. Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Check in

Примечание: Tripadvisor 5.0/5

Getaway19019034680 Реальные отзывы TripAdvisor

Catherine was very friendly and helpful! She took care of everything very well

Dear Getaway19019034680, Thank you so much for your kind words! We’re delighted to hear you had a great experience. Catherine will be thrilled to know his efforts made your visit special. We truly appreciate your feedback and look forward to welcoming you again soon. Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Beautiful location but sadly bad experience due to my room being flooded prior to checkin

Примечание: Tripadvisor 3.0/5

davidiwanow Реальные отзывы TripAdvisor

The staff were wonderful on check-in and provided me with an upgraded room to a suite 248 which was appreciated. It was late and I watched a bit of TV and sat on the couch and talked to some friends on the phone when I was getting ready for bed I took off my shoes only to discover that I was standing in a pool of water. The carpet was soaked on both sides of the bed so at 1133pm I went downstairs to inform the front desk staff. The initial conversation seemed to feel more like I was being blamed for the flooding but he assured me that he would sort out moving me to a new room. I then went back upstairs and waited for almost an hour before I went back downstairs only to be informed that the other staff member went home and didn't pass on any details about the flooding issue. I then spoke to the front office manager who had just started and was standing next to the staff member when I reported the issue earlier but had apologized and advised that no handover notes had been made before they went home for the evening. I provided photos and video showing the extent of the flooding and in fairness the front office manager did quickly resolve the issue of finding me a new room so I could get some sleep. The new suite 748 was beautiful and I did get a good nights sleep but less sleep than I originally planned due to the late night room shuffle. These types of things happen and the front office manager did his best to resolve the situation but more care could be taken by staff to ensure rooms are ready for guest arrival and when an issue is raised to staff it's taken seriously the first time and they aren't blamed and ignored. The WiFi was fast at 100mb/s which is great and the location to London ExCel can't be beaten as it's just 150 meters away. There is Custom House DLR and Elizabeth line just a few minutes walk away. I would say the price/value for money and the location is really good it's just a shame that I had a bad guest experience. The noise level was almost zero which was rare for a central London hotel room.

Dear Davidiwanow, Thank you for your detailed feedback. We sincerely apologize for the inconvenience caused by the flooding issue and the delay in resolving it. This is not the experience we aim to provide. We’re glad our Front Office Manager was able to assist promptly and that you enjoyed the new suite, quiet room, fast WiFi, and convenient location. Your comments have been shared with the team to improve our service, and we hope to welcome you back for a better stay in the future. Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Early check in by Catherine

Примечание: Tripadvisor 5.0/5

亦婷 朱 Реальные отзывы TripAdvisor

The location and service is good. The hotel looks really nice

Dear V8517QY_ Thank you, for your kind review. We’re happy to hear that you enjoyed the early check-in, our location, and the service. It’s great to know you found the hotel beautiful as well. We look forward to welcoming you back again soon! Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 576 Отзывов 9.3/10 Расположение
  • 2 159 Отзывов 6.8/10 Номер
  • 2 389 Отзывов 8.6/10 Сервис
  • 36 Отзывов 7/10 Интернет
  • 995 Отзывов 6.3/10 Чистота
  • 985 Отзывов 5.9/10 Комфорт
  • 838 Отзывов 7.8/10 Завтрак

В сотрудничестве с Trustyou

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