Sofitel Montreal Golden Mile 5 stars

Customer review rating (ALL Rating) 4.5/5 1,952 reviews

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Description

Hotel extras

  • Spacious renovated rooms, family-friendly comforts, and memorable moments await

  • Located in the heart of downtown, within Montreal's elegant Golden Square Mile

  • Enjoy valet parking and easy public transit access, only 18 km from YUL Airport

  • Renovated gastronomic restaurant and refined cocktail lounge for memorable evenings

  • Large renovated meeting spaces complemented by in-house catering services

Our accommodation(s)

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Room 1

Hotel location

Sofitel Montreal Golden Mile

1155 Sherbrooke Street West, Montreal - Quebec
H3A 2N3 Montreal
Canada

GPS:45.501112, -73.577306

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RENOIR Restaurant

At RENOIR Restaurant, we are dedicated to celebrating the alliance between French gastronomy and Quebecois authenticity. In a warm and elegant setting, we sublimate the best local products through a refined cuisine that combines tradition and modernity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,952 reviews

Customer review rating 2.5/5

Janet F. Families - Confirmed reviews ALL

Chère Madame F., Thank you for taking the time to share your feedback. I am truly sorry to learn that your dining experiences did not reflect the level of service you expected from a five-star hotel. The inconsistencies you described, particularly regarding breakfast service and the communication surrounding your American Express benefits, are disappointing to read and certainly not the experience we strive to provide. I also regret the confusion regarding the breakfast charge at check-out. Please be assured that your comments have been shared with both our Restaurant and Front Office leadership teams so that the consistency of our service and communication can be carefully reviewed. Thank you again for your candid feedback. We appreciate you bringing these concerns to our attention and hope to have the opportunity to restore your confidence during a future stay. Best regards, Marc Pichot General Manager

Customer review rating 1.5/5

Andrew S. Families - Confirmed reviews ALL

Cher Monsieur S., Thank you for taking the time to share your feedback. I am particularly disappointed to learn that your recent stay did not reflect the positive experience you enjoyed with us previously. As a returning guest, your comments are especially meaningful, and I sincerely regret that we did not meet the expectations we had established during your last visit. I am sorry to learn that the level of service you experienced, particularly the responsiveness of our team and the delay with room service, fell short of the standards we strive to deliver. I also regret that your accommodations did not provide the experience you were anticipating. Please be assured that your comments have been shared with the appropriate department leaders for review and follow-up. Thank you again for your candid feedback. We truly value your continued support and hope to have the opportunity to restore your confidence during a future stay. Best regards, Marc Pichot General Manager

Customer review rating 5.0/5

Ginger B. Couples - Confirmed reviews ALL

Chère Madame B., Thank you for your wonderful review and for your recommendation. We are delighted to know that you enjoyed your stay, particularly the comfort of your room and the warm service provided by our team. I will be especially pleased to share your kind compliments with Marcus, who will be delighted to know he made your visit so memorable. Thank you as well for your feedback regarding the continental breakfast selection. We appreciate your suggestion and will take it into consideration as we continue to enhance the dining experience for our guests. We look forward to welcoming you back to Sofitel Montreal Golden Mile very soon. Warm regards, Marc Pichot General Manager

Customer review rating 4.5/5

Wade N. Couples - Confirmed reviews ALL

Cher Monsieur N., Thank you for taking the time to share your kind feedback and for your recommendation. While we are sorry that unexpected weather disrupted your travel plans, we are delighted that we could provide a comfortable and welcoming retreat during your stay in Montréal. It is wonderful to know that you enjoyed the comfort of our hotel and the attentive service provided by our team. We also appreciate your comments regarding the room size and thank you for sharing your perspective. It was a pleasure to welcome you to Sofitel Montreal Golden Mile, and we hope to have the opportunity to welcome you back again under more favorable travel circumstances. Best regards, Marc Pichot Directeur général

Customer review rating 5.0/5

Matthew L. Families - Confirmed reviews ALL

Cher Monsieur L., Thank you for your wonderful review and for your recommendation. We are truly delighted that your first stay with us was such a memorable one. It is especially rewarding to know that our team made such a positive impression, and I will be pleased to share your kind compliments with our valet attendants, who will be delighted to receive your recognition. It was a pleasure to welcome you and your wife to Sofitel Montreal Golden Mile, and we look forward to welcoming you back on your next visit. Best regards, Marc Pichot General Manager

Other web-users rate our hotel

  • 316 reviews 9.4/10 Location
  • 673 reviews 7.8/10 Room
  • 946 reviews 8.6/10 Service
  • 8 reviews 4.8/10 WiFi
  • 302 reviews 6.1/10 Food
  • 272 reviews 6.5/10 Comfort
  • 268 reviews 4.9/10 Amenities
  • 153 reviews 8/10 Cleanliness

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