Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating (ALL Rating) 4.4/5 4,345 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brazil

GPS:-15.788328, -47.890239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,345 reviews

TripAdvisor Rating  4.5/5  1,302 reviews

Certificate of excellence 2023

Boa estadia

Customer review rating 5.0/5

Octavio V. B. M. F. Families - Confirmed reviews ALL

Equipe competente e solicita

Prezado Sr. Octavio, Agradecemos por sua avaliação. Ficamos contentes em saber que você teve uma boa estadia e que nossa equipe demonstrou competência e prestatividade. Esperamos recebê-lo novamente em breve para outra estadia agradável. Atenciosamente, Mariana Ferreira Supervisora de Guest Experience Grand Mercure Brasília

Well Located

Customer review rating 4.0/5

Matheus M. N. Business - Confirmed reviews ALL

Danile from the front desk always helpful to look after me when I arrive.

Dear Mr. Matheus, Thank you for your review and for highlighting our convenient location and the helpful assistance from Daniel at the front desk. We appreciate your feedback about the noise from the air conditioning machine, and we'll work on improving this aspect. We'll also ensure your preferences are noted for future stays. Your comments about the breakfast team are greatly appreciated. We look forward to welcoming you back to the Grand Mercure Brasília. Best Regrats, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília

Well located, Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Need to pay direct for the service room.

Dear Ms. Viviane, Thank you for choosing Grand Mercure Brasília and sharing your feedback. We're delighted to hear that you found our location convenient and enjoyed your stay. Regarding the service room payment, we appreciate your input, and we'll review our processes to enhance guest convenience. We hope to welcome you back soon. Best Regrats, Mariana Ferreira Supervisor of Guest Experience Grand Mercure Brasília

Customer review rating 4.0/5

Wilson C. Business - Confirmed reviews ALL

Room are ok but amenities are below expectation

Dear Mr. Wilson, Thank you for sharing your feedback regarding your stay at the Grand Mercure Brasília. We appreciate your input. We're sorry to hear that you found the amenities below your expectations. Your comments are valuable to us, and we will use them to improve our services. We hope you'll consider staying with us again in the future, and we'll strive to make your next visit more enjoyable. Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília

Hospitality from the employees

Customer review rating 4.0/5

Andre Business - Confirmed reviews ALL

It was a good experience: cordiality from the employees, good meal (breakfast); the only point of evolution is the quality of bedroom (material in the toilet).

Dear Mr. André, Thank you for sharing your experience with us. We appreciate your kind words about the hospitality of our employees and the quality of our breakfast. We apologize for any concerns regarding the quality of the bedroom material. Your feedback is important to us, and we will certainly review this aspect to ensure improvements. We look forward to welcoming you back for an even better stay in the future. Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília

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Other web-users rate our hotel

  • 848 reviews 9.6/10 Location
  • 1,830 reviews 7/10 Room
  • 1,849 reviews 8.8/10 Service
  • 73 reviews 4/10 WiFi
  • 885 reviews 8.1/10 Breakfast
  • 567 reviews 6.9/10 Cleanliness
  • 357 reviews 4/10 Value
  • 22 reviews 6.1/10 Bar

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