Grand Mercure Brasilia Eixo Monumental 5 stars

I have stayed at the hotel on many occasions and always very happy with assistance provided by all the teams be it front desk and at the restaurant.

Easily accessible and good property in Brasilia. I felt comfortable during the trip despite the online pandemic. There are restaurants and shopping mall across the street if you want to get out of the hotel. Sometimes it takes a bit of time for the Uber drivers to find the entry to the hotel, so plan an extra 1-3min for waiting.

I have stayed several time now..and always have been very happy. Find all the reception staff very helpful and welcoming and breakfast is wonderful

Receptionist "gave" me a room upgrade, but didn't tell me I'd pay for it - despite me saying I'd like to stay in the same category. I asked them NOT to clean my room during my stay (1 week). I then had to repeat the same demand twice, as they apparently didn't forward the information to the cleaner. On the last day, the cleaner herself gave me the "Do not disturb" sign that was missing from the room (I hadn't noticed). Garage isn't automated, you'll have to wait for the security guy to come and open the door - and he's usually on watch, so it may take some minutes. Usually doesn't take long, but if you're in a rush it can be bothersome. Sound insulation in rooms is terrible; I had very noisy neighbors (BTW, 4-5 in the room, I doubt they were wearing masks or social-distancing) in the first apartment I was in had and I could hear them as if they were inside my bathroom. Luckily the hotel was kinda empty and staff promptly relocated me to a more isolated room. Other than these, everything you can expect from a Grand Mercure. Management are actually nice, I just don't get what's with the staff's inattention.

Tudo perfeito!!

Good location, staffs are very attentions and polite.

Surprisingly Brasilia does not have 5 star hotels, that can live up with the 5 star level as one is used to in the rest of the world. They may comply with the technical requisites, but they do not 'embrace' you equally. But Grand Mercure comes closes. Pleasant service, nice suite, with great views and a superb veranda. The gym is a but simple, but nicely located on the toproof.

Loved the pool - used it 3 times a day: morning, early afternoon, and late afternoon. Loved the views. Food from Room Service was delicious. Friendly and helpful staff!

Had a couple of days staying and was very impressed with the staff all very helpful . ( a lady at reception was really helpful think her name was Ana ) Facilities were good and had a great swimming pools terrace. Breakfast was also very good. Good location near a shopping Center.

Amazing

Rested, comfortable, nice

My trip was complete by the attention it was provide by the hotel. Any need was attended by the the hotel employees even when I request to watch NFL game on sunday after my checkout time so they open the bar so I can watch before leave and get to the airport. Very thankfull for that

Slow lift service, breakfast with few options in special when the hotel is full, poor room service quality when hotel is full, no hairdyers in all apartments, good service at the reception, small and old television set.

Grand Mercure is a refurnished hotel, but the structure is old fashion (windows in main restaurant are golden dark given a cloudy sensation of the day), room decoration is OK, view is irrelevant, like Brasilia. Location is good for government business. In short is a good choice for Brasilia.

I enjoyed my time at this hotel. It is not super fancy, but it was nice and fairly clean. The hotel staff is very nice and accommodating. My room was a little warm, but other than that the distance from the airport is only 15 minutes so the location is perfect.