Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating (ALL Rating) 4.4/5 4,592 reviews

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Description

Hotel extras

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

Our accommodation(s)

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Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brazil

GPS:-15.788328, -47.890239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,592 reviews

TripAdvisor Rating  4.5/5  1,379 reviews

Certificate of excellence 2023

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel does not provide statement of lodging unless you specifically ask for it at check out. In room dining required me to pay directly to server, so I had to chase the receipt afterwards. Value charged did not match the value of dinner - off by 50 cents. Anyone who works at major companies will know that this is NOT expense report friendly - too much hassle.

Dear Mr. Luciano, We sincerely apologize for the inconveniences you faced during your stay at the Grand Mercure Brasília. All your feedback is extremely valuable and will be used to further improve our services and the experience of our guests. We hope for the opportunity to welcome you again for a more pleasant stay. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Well located

Customer review rating 3.5/5

Waheed H. Families - Confirmed reviews ALL

Great staff, nice breakfast

Dear Mr. Ahmad, Thank you for sharing your experience with us at the Grand Mercure Brasília. We are delighted to hear that you enjoyed our hospitality, services, and accommodations. We value your suggestions and will take them into consideration to further enhance our services. We look forward to welcoming you again soon for another pleasant stay. Best regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Good value and good location

Customer review rating 4.5/5

Benjamin L. Business - Confirmed reviews ALL

Attentive staff, helped to resolve a booking issue very quickly an kindly. Restaurant service was attentive and food excellent. Room was very pleasant and attractive. NOTE: My only issue is cosmetic. While appreciating the "Eco" part of the hotel I DID NOT like the dark long hallways that light up with motion sensors. My room was at the far end and much of the time I walked in a dark windowless tunnel before reaching my room. It's unpleasant and gives a cheap feel in addition to not feeling very safe. Please consider having permanent lighting at the ends of the passages and at strategic intervals. Thanks

Dear Mr. Benjamin, Thank you for sharing your experience with us at the Grand Mercure Brasília. We are pleased to hear that you enjoyed our services and accommodations. We understand your concerns regarding the lighting in the hallways and appreciate your feedback. We will take note of your suggestion to enhance our guests' experience, ensuring a more welcoming and secure environment. We look forward to welcoming you again soon. Best regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Sempre boa estadia

Customer review rating 5.0/5

Eduardo C. B. Business - Confirmed reviews ALL

Tanto checkin quanto checkout primoroso. Staff altamente atencioso.

Prezado Sr. Eduardo, Agradecemos sinceramente por compartilhar sua experiência conosco. É gratificante saber que sua estadia foi agradável e que atenderam às suas expectativas. Esperamos recebê-lo novamente em sua próxima visita ao Grand Mercure Brasília. Atenciosamente, Luisa Guerra Supervisora de Guest Experience Grand Mercure Brasília

Business Travel

TripAdvisor rating 5.0/5

Sanchiro Business - TripAdvisor review

This hotel is my preferred one because of the service and room quality. The reception is very kind and the checkin is always a good experience today Cesar help me a lot with a quick and clear process. The checkout is also a good experience with a good staff.

Dear Mr. Sanchiro, Thank you for sharing your feedback with us. We are extremely pleased to learn that Grand Mercure is your choice due to our service and accommodations. It is a pleasure to receive compliments about the kindness of our reception team. We hope to continue being your choice in Brasília and look forward to your next visit. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

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Other web-users rate our hotel

  • 850 reviews 9.5/10 Location
  • 1,782 reviews 7/10 Room
  • 1,919 reviews 8.8/10 Service
  • 87 reviews 3.5/10 WiFi
  • 912 reviews 8.3/10 Breakfast
  • 564 reviews 7.2/10 Cleanliness
  • 349 reviews 4/10 Value
  • 124 reviews 2.6/10 Wellness Area

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