Grand Mercure Brasilia Eixo Monumental

Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating (ALL Rating) 4.5/5 2,379 reviews

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Description

Hotel extras

  • Free WIFI throughout the hotel

  • Extensive events facilities comprising multiple rooms.

  • New Capim Dourado restaurant - Brazilian haute cuisine

  • Best location in the city

  • Breakfast with more than 90 items.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
Brazil

Telephone +55 61 3424-2000

Fax +55 61 3424-2001
  • By plane

    BRASILIA INTL At 15km / 9.32 miles

  • By helicopter

    ESAF At 1km / 0.62 miles

GPS:-15.788328, -47.890239

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The Grand Mercure Brasília hotel offers a comfortable and modern setting, as well as Standard and Superior Rooms and Executive and Luxury Suites (featuring 2 rooms), all with free WIFI.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,379 reviews

TripAdvisor Rating  4.5/5  1,027 reviews

Certificate of excellence 2022

Ótima estadia.

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Hotel extremamente aconchegante.

Prezado Sr. Hunaldo, Agradecemos pela sua avaliação sobre a sua estada no Grand Mercure Brasilia Eixo Monumental. Foi com prazer que o recebemos. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Se tiver algo que podemos fazer para que a sua próxima hospedagem seja ainda melhor, por favor, não hesite em nos informar. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. David Clerisson Guest Relations Hotel Grand Mercure Brasilia Eixo

Well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Before my experience was ok, but I felt disappointed when I've tried to talk by email showing my preferences before arriving the hotel, but It was very difficult to receive an answer. Then, you send me an answer, but didn't do what I asked for.

Prezada Sra. Renata, Agradecemos por escolher o Grand Mercure em sua visita à Brasília e agradecemos também pela avaliação de nosso hotel. Sentimos não atingir suas expectativas. Recebemos a sua solicitação, contudo, o early check-in está condicionado à disponibilidade. Na data em questão não pudemos oferece-lo tão cedo por falta de unidades disponíveis para entrada imediata. Nosso time, porém, concedeu sua entrada às 12:40 mediante liberação de unidades em nosso sistema. Esperamos que possa considerar nosso empenho em atendê-la. Desejamos que retorne em breve para uma estada ainda mais agradável! Atenciosamente, David Clerisson Guest Relations Hotel Grand Mercure Brasilia Eixo

Great stay

Customer review rating 5.0/5

John L. Couples - Confirmed reviews ALL

After a 25 hour trip from San Francisco to Houston to São Paulo and finally to Brasilia, my wife and I were very tired to say the least. But Felipe handled our check-in process efficiently and smoothly. He was friendly and professional in his conduct. The two rooms we reserved were both very comfortable with all of the amenities we needed. The breakfast had a wide variety of good fresh food. Coincidentally, Felipe also handled our check-out and he was once more friendly, efficient and professional. The Grand Mercure Brasilia was definitely one of the better hotels that we have stayed in including hotels in Asia, Europe and the United States.

Dear John L., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Clerisson Guest Relations Hotel Grand Mercure Brasilia Eixo

Well located and good stay

Customer review rating 5.0/5

Valentina V. Business - Confirmed reviews ALL

It was good and I loved the breakfast. The only inconvenience were my neighbors making too much noise.

Dear Valentina V. J., Thank you for taking the time to tell us about your experience at the Grand Mercure Brasilia Eixo Monumental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Clerisson Guest Relations Hotel Grand Mercure Brasilia Eixo

Great time

Customer review rating 5.0/5

Julia R. Couples - Confirmed reviews ALL

Just spent a night, but really enjoyed it. Looking forward to returning soon

Dear Mrs. Julia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Clerisson Guest Relations Hotel Grand Mercure Brasilia Eixo

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