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Grand Mercure Brasilia Eixo Monumental 5 stars

Customer review rating 4.3/5 15,891 reviews

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Grand Mercure Brasilia Eixo Monumental
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+ 22 Services

Hotel extras

  • Free WIFI throughout the hotel

  • Extensive events facilities comprising multiple rooms.

  • New Capim Dourado restaurant - Brazilian haute cuisine

  • Best location in the city

  • Breakfast with more than 90 items.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service availablePaying

Hotel location

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5
Bloco G
70710300 brasília
brazil

Tel: +556134242000

Fax: (+55)61/34242001

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRASILIA INTL At 15km / 9.32 miles

  • By helicopter

    ESAF At 1km / 0.62 miles

GPS :-15.788328, -47.890239

Our accommodation(s)

The Grand Mercure Brasília hotel offers a comfortable and modern setting, as well as Standard and Superior Rooms and Executive and Luxury Suites (featuring 2 rooms), all with free WIFI.

STANDARD ROOM WITH 1 QUEEN SIZE BED

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

STANDARD ROOM WITH 2 SINGLE SIZE BEDS

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Superior Room with 1 Queen Size BedNon contractual photo

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Superior Room with 2 Single Size BedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

DELUXE ROOM 1 QUEEN SIZE BED

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

DELUXE ROOM WITH 2 SINGLE SIZE BEDS

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

EXECUTIVE ROOM WITH 1 QUEEN SIZE BED ON EXCLUSIVE FLOOR

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

SUPERIOR APARTMENT WITH 1 DOUBLE SIZE BEDNon contractual photo

  • Max. number of persons: 2
  • Area: From 44 m² / 474 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Mini Bar

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
Rooms

Our restaurants and bars

COFFEE SHOP VEREDAS

Type of cuisine: Cafe

Restaurant located on the Mezzanine floor. The hotel's breakfast and banquet services, in addition to lunch and dinner, are available in this area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAPIM DOURADO

Type of cuisine: International

Restaurant with a pleasant atmosphere and a variety of contemporary culinary options. Offers lunch and dinner with either à la carte or buffet service.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VEREDAS

Type of cuisine: Cafe

Restaurant located on the Mezzanine floor. The hotel's breakfast and banquet services, in addition to lunch and dinner, are available in this area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR CAPIM DOURADO

Non contractual photo

Restaurant guests can enjoy drinks at the Le Plateau restaurant bar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 184 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Grand Mercure Brasilia Eixo Monumental

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

15,891 reviews

tripadvisor

TripAdvisor Rating 4.5/5

984 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good hotel for business trip

TripAdvisor rating 4.0/5

Emil_London Business - 02/03/2021 TripAdvisor review

Easily accessible and good property in Brasilia. I felt comfortable during the trip despite the online pandemic. There are restaurants and shopping mall across the street if you want to get out of the hotel. Sometimes it takes a bit of time for the Uber drivers to find the entry to the hotel, so plan an extra 1-3min for waiting.

Dear Emil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jéssica Jacovetto Hospitality Supervisor

Great location great staff

Customer review rating 5.0/5

Bob E. Solo - 27/02/2021 Confirmed reviews ALL

I have stayed several time now..and always have been very happy. Find all the reception staff very helpful and welcoming and breakfast is wonderful

Dear Mr. E., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Nice stay, small team mishaps

Customer review rating 3.0/5

Tulio Business - 21/02/2021 Confirmed reviews ALL

Receptionist "gave" me a room upgrade, but didn't tell me I'd pay for it - despite me saying I'd like to stay in the same category. I asked them NOT to clean my room during my stay (1 week). I then had to repeat the same demand twice, as they apparently didn't forward the information to the cleaner. On the last day, the cleaner herself gave me the "Do not disturb" sign that was missing from the room (I hadn't noticed). Garage isn't automated, you'll have to wait for the security guy to come and open the door - and he's usually on watch, so it may take some minutes. Usually doesn't take long, but if you're in a rush it can be bothersome. Sound insulation in rooms is terrible; I had very noisy neighbors (BTW, 4-5 in the room, I doubt they were wearing masks or social-distancing) in the first apartment I was in had and I could hear them as if they were inside my bathroom. Luckily the hotel was kinda empty and staff promptly relocated me to a more isolated room. Other than these, everything you can expect from a Grand Mercure. Management are actually nice, I just don't get what's with the staff's inattention.

Dear Tulio S., Thank you for taking the time to tell us about your experience at the Grand Mercure Brasilia Eixo Monumental. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Well located, good stay, big room!

Customer review rating 5.0/5

Lais B. Couples - 15/02/2021 Confirmed reviews ALL

Tudo perfeito!!

Prezada Sra. Laís, Agradecemos por ter escolhido o Grand Mercure Brasília Hotel e por dedicar seu tempo em compartilhar sua experiência conosco! Sua opinião é muito valiosa e ficamos satisfeitos por termos agradado de maneira geral. Agradecemos os elogios aos nossos anfitriões e informamos que eles já foram parabenizados e ficaram extremamente felizes pelo carinhoso reconhecimento. Esperamos recebê-la novamente em breve a fim de oferecer uma estada ainda mais agradável. Atenciosamente, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Located

Customer review rating 4.5/5

Anonymous Families - 13/02/2021 Confirmed reviews ALL

Good location, staffs are very attentions and polite.

Dear Ricardo Luiz Dos S., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Very pleasant, great location

TripAdvisor rating 5.0/5

peter jan t Business - 07/02/2021 TripAdvisor review

Surprisingly Brasilia does not have 5 star hotels, that can live up with the 5 star level as one is used to in the rest of the world. They may comply with the technical requisites, but they do not 'embrace' you equally. But Grand Mercure comes closes. Pleasant service, nice suite, with great views and a superb veranda. The gym is a but simple, but nicely located on the toproof.

Dear Mr. Peter, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Jéssica Jacovetto Hospitality Supervisor

Amazing weekend to relax

Customer review rating 5.0/5

Pete Solo - 13/01/2021 Confirmed reviews ALL

Loved the pool - used it 3 times a day: morning, early afternoon, and late afternoon. Loved the views. Food from Room Service was delicious. Friendly and helpful staff!

Dear Peter S., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Comfortable stay

TripAdvisor rating 4.0/5

Bobever 12/01/2021 TripAdvisor review

Had a couple of days staying and was very impressed with the staff all very helpful . ( a lady at reception was really helpful think her name was Ana ) Facilities were good and had a great swimming pools terrace. Breakfast was also very good. Good location near a shopping Center.

Dear Mr. Bobever, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor

Good view and well located

Customer review rating 5.0/5

Adriana Friends - 22/11/2020 Confirmed reviews ALL

Amazing

Dear Adriana B., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo
Customer review rating 5.0/5

Peter S. Solo - 17/11/2020 Confirmed reviews ALL

Rested, comfortable, nice

Dear Peter S. Jr, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Excelent hospitality

Customer review rating 4.5/5

Igor M. Business - 29/10/2020 Confirmed reviews ALL

Excellent service and cleaning, kind employees, nice amenities and very well located.

Dear Igor M., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ademilson. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Very disappointed

Customer review rating 1.5/5

Paulo H. C. Couples - 28/10/2020 Confirmed reviews ALL

This hotel is one of the worst I’ve ever had stay. Not recommended for no one. Wish in the future I could change my mind about it.

Dear Paulo Henrique C., Thank you for taking the time to tell us about your experience at the Grand Mercure Brasilia Eixo Monumental. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

First hotel experience under COVID-19 protocols

Customer review rating 3.5/5

Roberto Business - 27/10/2020 Confirmed reviews ALL

I guess it was OK for a stay under the current circumstances. Protocols seem very well followed and that's very good. Unfortunately these protocols do seem to come at the cost of significantly diminished choice and rather spartan rooms.

Dear Roberto M., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Execelente estadia

Customer review rating 5.0/5

Anonymous Business - 12/10/2020 Confirmed reviews ALL

Execelente estadia

Prezado Sr. Daniel, Obrigada por ter escolhido o Grand Mercure para sua hospedagem em Brasília! Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo ao nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve! Atenciosamente, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

OK Stay

Customer review rating 2.0/5

Phil Business - 18/09/2020 Confirmed reviews ALL

The hotel felt old, depressing colors and had no atmosphere. For sure we are in COVID times but that is not an excuse. Your lady that checked us in was amazing and so professional and a credit to the hotel. Please thank her. The hotel had no Accor Group pull or 'fabulousness!'

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Grand Mercure Brasilia Eixo Monumental. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We already reported your compliment to Laís, the host who checked you in, she was very happy with your recognition. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

a good choice to stay in Brasilia, well located Hotel

Customer review rating 4.5/5

Miguel Business - 10/09/2020 Confirmed reviews ALL

Comfortable and clean rooms, personnel always willing to help

Dear Miguel , We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

NOCE HOTEL

Customer review rating 5.0/5

Louis P. Solo - 30/08/2020 Confirmed reviews ALL

EVERY THING PERFECT BUT WHEN I HAD BREAKFAST THEY FOLLOWED ME TO THE ROOM TO PAY 10 EUROS BREAKFAST. LIKE IF I WOULD GO WITHOUT PAYING FOR IT.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Great staff!

Customer review rating 5.0/5

Christian Couples - 29/03/2020 Confirmed reviews ALL

Really enjoyed the stay very much - we were superbly taken care of by the complete team and especially Adriana.

Dear Christian K., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Excellent Stay

Customer review rating 5.0/5

Alisson N. Business - 21/03/2020 Confirmed reviews ALL

Clean, roomy, decent amenities, message from staff on desk, enough cable channels, all anyone needs on a business trip.

Dear Alisson N., We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnificent journey with us. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

Supportive staff

Customer review rating 5.0/5

Sylker T. Business - 16/03/2020 Confirmed reviews ALL

I stayed just one night bur it was very comfortable and the staff was very supportive.

Dear Sylker T. Da Silva, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Jacovetto Supervisora de Hospedagem / Hospitality Supervisor Hotel Grand Mercure Brasilia Eixo

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