Great bedroom and location. The staff are extremely attentive and always ready to help us.

Big comfy room, silent, good service, clean, attention to details

The staff are very warm and helpful.

My booking was with breakfast included,even thou, the receptionist held me for minutes in front of my sons and called the front desk to verify. At the check out, the front desk showed a frigobar consumption that was not made by me. Maybe because Brasilia is a city of politicians, the hotel staff treat everybody as suspected. The problem I’m not from Brasília, I’m from São Paulo, city where people works. NEVER MORE AT THIS HOTEL. Diamond or not they don’t care.

Very nice staff. 4th time I’ve stayed there.

I would like to rise up against what I consider a malpractice of the Hotel. I went straight to the hotel on a Saturday night (10/11/2021), tired, and although I had previously paid the daily rate, the attendant asked me for my credit card after I had already identified myself with an official document. I understand that I could consume some items in the fridge and stay longer, but the point here is that criminals are always a step ahead, rather in Brazil or in any country. Nowadays, the numbers of a credit card are printed in the back as well as the security code and having to give her my physical card, was the same as exposing the client to a possible cybernetic threat of someone buying stuff with others card. That having said, I strongly advice you to reinforce with your staff to avoid this practice, in spite of the business risks which are involved. It is a balance that weights an unsatisfied client against the possibility of non law-abiding citizens committing crimes such as not paying their bills. I think there is a different approach to this situation and I had not even mentioned the hygienic issue that some could consider.

The room had issues

There is a terrible noise in the room from the air conditioner. I couldn't sleep well the nights I stayed at the hotel. The air conditioning machine is inside the room, closed by a thin door, which cannot limit the noise. Room 105

Easily accessible and good property in Brasilia. I felt comfortable during the trip despite the online pandemic. There are restaurants and shopping mall across the street if you want to get out of the hotel. Sometimes it takes a bit of time for the Uber drivers to find the entry to the hotel, so plan an extra 1-3min for waiting.

Surprisingly Brasilia does not have 5 star hotels, that can live up with the 5 star level as one is used to in the rest of the world. They may comply with the technical requisites, but they do not 'embrace' you equally. But Grand Mercure comes closes. Pleasant service, nice suite, with great views and a superb veranda. The gym is a but simple, but nicely located on the toproof.

Had a couple of days staying and was very impressed with the staff all very helpful . ( a lady at reception was really helpful think her name was Ana ) Facilities were good and had a great swimming pools terrace. Breakfast was also very good. Good location near a shopping Center.

My trip was complete by the attention it was provide by the hotel. Any need was attended by the the hotel employees even when I request to watch NFL game on sunday after my checkout time so they open the bar so I can watch before leave and get to the airport. Very thankfull for that

Slow lift service, breakfast with few options in special when the hotel is full, poor room service quality when hotel is full, no hairdyers in all apartments, good service at the reception, small and old television set.

Grand Mercure is a refurnished hotel, but the structure is old fashion (windows in main restaurant are golden dark given a cloudy sensation of the day), room decoration is OK, view is irrelevant, like Brasilia. Location is good for government business. In short is a good choice for Brasilia.

I enjoyed my time at this hotel. It is not super fancy, but it was nice and fairly clean. The hotel staff is very nice and accommodating. My room was a little warm, but other than that the distance from the airport is only 15 minutes so the location is perfect.