巴黎艾菲尔铁塔诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 3,280 评论

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描述

酒店其他优惠

  • 位于市中心,步行 10 分钟即可抵达埃菲尔铁塔

  • 安全的私人付费停车场

  • 室内温水游泳池:免费使用,但需预订;健身区和桑拿房

  • 家庭房,提供免费无线网络

  • 30 间会议室,3,000 平方米(32,292 平方英尺),灵活的空间

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酒店位置

巴黎艾菲尔铁塔诺富特酒店

61 quai de Grenelle
75015 巴黎
法国

GPS:48.849778, 2.282836

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  3,280 评论

TripAdvisor 评级  3.5/5  6,267 评论

Good Brand but not so good hotel

Tripadvisor 评级 3.0/5

Bharataruna P Couples - 经 TripAdvisor 认证的评论

I have stayed in quite a few Novotel, mostly satisfied. However, I am sorry to write, I was not happy here. The young lady who checked us in did excellent job. The concierge lady was out of the world and helped me during all days of our stay. THAT ends good points. It is probably 700+ rooms hotel, but breakfast area is not big enough. Besides, breakfast item choices and quality are average. For 2 straight days, despite having 6 or more elevators, only one worked, causing lots of inconvenience. They do not put Body Lotion in their bath rooms, There are not enough employees, speaking English. Such a big hotel and super busy location, they do not have money exchange facility.

Dear Bharataruna P, Thank you for taking the time to share your feedback with us. We appreciate your loyalty to the Novotel brand and regret to learn that your recent stay with us did not meet your expectations. We're delighted to hear that you had positive interactions with our check-in team and concierge staff. Providing exceptional service is a top priority for us, and we will be sure to pass along your compliments to them. We apologize for any inconvenience you experienced with the breakfast area and the elevator situation. Rest assured that we are reviewing these issues internally to find solutions and improve our guests' experience. Regarding your feedback about the amenities in the bathrooms and the availability of English-speaking staff, we appreciate you bringing these concerns to our attention. We are always looking for ways to enhance our offerings and provide better service to our guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Marie Bourguignon Guest Relation Manager

Very bad service

Tripadvisor 评级 2.0/5

Anastasios B 经 TripAdvisor 认证的评论

Very poor service The elevators are not enough for the number of rooms of the hotel.You have to wait 5-10 minutes or more to go to the reception stuffed among many many people especialy in hot times like breakfast hours etc Breakfast was very poor The alarm started sounding around 1 am and there was very rude response from the front desk regarding this I will never stay again in this hotel

Dear Explore14706363324, Thank you for taking the time to share your feedback with us, although we regret to learn that your experience fell short of your expectations. We sincerely apologize for the inconvenience you encountered with the elevators during peak times. Please rest assured that we are looking into ways to improve our elevator services to better accommodate our guests. We are also sorry to hear that you found our breakfast offerings to be unsatisfactory. We understand the importance of starting the day off right with a fulfilling meal, and we will certainly review our breakfast options to ensure they meet the standards expected by our guests. Regarding the alarm incident, we apologize for any inconvenience caused and for the response you received from our front desk staff. Rest assured that we take all safety matters seriously, and we will investigate the incident further to prevent such occurrences in the future. We truly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Warm regards, Marie Bourguignon Guest Relation Manager

Very convenient locale, friendly staff, rooms well portioned and laid out, a very enjoyable stay

Tripadvisor 评级 5.0/5

NowMoreWellTravelled 经 TripAdvisor 认证的评论

Longer stay (6 nights) with daughter on our first visit to Paris. [Daughter with a smattering of French, reviewer only knew enough to apologise for lack of French and politely ask if they spoke English!] The location was incredibly convenient, near major attractions and to a RER station so easy access to Zones 1-3 of Paris. Staff were very accommodating at our late check-in, especially front desk/ Accor Welcome desk staff who kindly helped out with I discovered I had accidentally packed a US and not EU charger! Her advice to use the local Monprix led us to discover a very handy department store that had prepared food, groceries and snacks, clothes that we needed to buy and of course both EU chargers and adaptors galore! Service was maintained throughout our stay, especially in the breakfast area the 3 times we eat there.

Dear NowMoreWellTravelled, Thank you for sharing your experience with us! We're delighted to hear that you had a very enjoyable stay at Novotel Paris Centre Tour Eiffel during your visit to Paris. It's wonderful to know that you found our hotel's location incredibly convenient, with easy access to major attractions and transportation. We're glad our staff could assist you with your late check-in and provide helpful advice, especially regarding the charger situation. We strive to ensure that our guests have everything they need for a comfortable stay, and we're pleased that you found the service maintained throughout your visit. We hope you had a memorable time exploring the beautiful city of Paris with your daughter, and we would be honored to welcome you back for another wonderful stay in the future. Warm regards, Marie Bourguignon Guest Relation Manager

Don’t stay unless you want to sleep in a sauna

Tripadvisor 评级 2.0/5

Pjsinghuk 经 TripAdvisor 认证的评论

We have just arrived at the hotel today and are staying for 3 nights. Amazing location and reception area very nice. Staying with kids in family room. Very nice view. Just writing this as extremely disappointed with room. Extremely hot, like sauna. No ventilation, fans not working. Tried everything, called reception three times throughout the day with no one even come to take a look. Not even an offer of fan( looks like this is a known problem). Struggling to sleep. Kids want to sleep in the corridor as AC seems to be working there and it is much cooler. Earlier today we had to leave hotel room door open to cool room down. Do not stay here. There are many same hotels in vicinity. It is not cheap and this is terrible. 3 calls and no response.

Dear Pallavi, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay at Novotel Paris Centre Tour Eiffel. We are deeply sorry to hear about the issues you encountered with the temperature and ventilation in your room. Your comfort is our top priority, and it is disappointing to learn that we fell short in providing you with a pleasant stay. Please rest assured that we take your comments seriously, and we will investigate the matter further to ensure that such issues are addressed promptly. Additionally, we will review our procedures to improve our responsiveness to guest concerns. We understand the importance of a comfortable and enjoyable stay, especially when traveling with children, and we regret that we did not meet your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Warm regards, Marie Bourguignon Guest Relation Manager

Great Location to Eiffel Tower

Tripadvisor 评级 4.0/5

UNESCOtravelers100 经 TripAdvisor 认证的评论

The location was great! Close to most major attractions and restaurants. The hotel overlooks the Statue of Liberty replica. From the front of the hotel in the middle of the road, you can see the beautiful and amazing Eiffel Tower. Our room was a street view, we saw a movie being filmed. The room was not that big, good enough for two people. The most important thing was it was clean. I had one issue which took quite some time for the hotel staff to resolve. I was showering, and washing my hair, there was no shampoo in the dispenser. My husband called the housekeeper and they took about 30 minutes to bring up a new dispenser. It was painful, standing in the shower waiting. Overall the location of this hotel is in a very good area. Taxi/Uber is available right in front of the hotel.

Thank you for sharing your experience at Novotel Paris Centre Tour Eiffel. We're delighted to hear that you, 100 Countries 7 Continents, enjoyed our great location, close to major attractions and restaurants. It's wonderful that you were able to enjoy the view of the Eiffel Tower and even witnessed a movie being filmed from your street-view room. We apologize for the inconvenience you experienced with the shampoo dispenser and the delay in resolving it. We'll address this with our housekeeping team to ensure it doesn't happen again. Overall, we're pleased that you found our hotel to be in a very good area, with convenient taxi/Uber access. We hope to welcome you back for another enjoyable stay in the future. Best regards, Marie Guest Relations Manager

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其他网络用户评价我们的酒店

  • 2,531 评论 9.4/10 位置
  • 3,376 评论 5.2/10 房间
  • 2,681 评论 7/10 服务
  • 40 评论 6/10 上网
  • 1,403 评论 4.5/10 舒适度
  • 1,237 评论 6.1/10 早餐
  • 1,191 评论 4.9/10 清洁度
  • 942 评论 4.3/10 设施

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