노보텔 파리 투르 에펠 4성

고객 평점 (ALL 평가) 4.0/5 2,813 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
노보텔 파리 투르 에펠 - Image 1
노보텔 파리 투르 에펠 - Image 2
노보텔 파리 투르 에펠 - Image 3
노보텔 파리 투르 에펠 - Image 4
61 quai de Grenelle, 75015 파리, 프랑스

호텔설명

호텔 추가 정보

  • 에펠탑에서 도보로 10분 거리에 있는 번화가에 위치해 있습니다

  • 유료로 이용 가능한 전용 보안 주차장

  • 실내 온수 수영장: 무료 이용 및 예약 필요; 피트니스 공간 + 사우나

  • 패밀리룸, WiFi 제공

  • 30개의 회의실,3,000m²(32,292m²) 규모의 다목적 공간

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호텔 위치

노보텔 파리 투르 에펠

61 quai de Grenelle
75015 파리
프랑스

GPS:48.849778, 2.282836

전화
팩스 +33 1 40 58 24 44

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  2,813 리뷰

TripAdvisor 평가  3.5/5  6,320 리뷰

Disappointing Services!

트립어드바이저 평점 1.0/5

amitgrover2000 가족 - TripAdvisor 인증 리뷰

One of the worst hotels we have ever come across. The day we got the room, the room was not prepared. No bell boy / trolly to take our luggage upto the room. Room was at 31 st floor but lift goes until 30th floor. If you want to take the service you need to pay a tip asked by the employees directly. No slippers, no basic provisions like water, milk etc for coffee. Waited for 1 hour to get the slippers. We were told that the slippers will be provided if they have enough quantity. Called to re-fill toiletries as had very less or empty. No body turned up. Later we were informed that we have to go and refill water at the reception. Overall very inconvenient stay. Writing this review when we are still at the hotel. One can understand the inconvenience levels. Donot know if management really hears. Really disappointing!

Dear Amit Grover, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused. Your feedback regarding the room preparation, luggage assistance, and the availability of basic amenities such as slippers, water, and toiletries is very concerning. Please rest assured that we take these issues seriously and will address them with our team immediately to prevent such occurrences in the future. We sincerely apologize for the delays and the lack of clarity regarding our services, as well as the disappointment you experienced. If you are still staying with us, we encourage you to reach out to the Guest Relation Desk in front of the reception, who will be more than happy to assist you and ensure the remainder of your stay is as comfortable as possible. Your comments are invaluable for helping us improve, and we truly hope you will give us an opportunity to make amends and provide you with a much better experience in the future. Anaëlle Minfir - Guest Relation

위치 응대 대만족합니다.

고객 평점 5.0/5

Jaehun 가족 - 전체(All) 통지 확인

아코르 플래티넘이후 처음 숙박이었는데 룸도 업글해주셔서 너무 편하게 지냈고 직원응대 및 조식도 훌륭했습니다. 다음에 또 방문하고 싶습니다.

안녕하세요 정재훈님, 소중한 의견을 공유해 주셔서 진심으로 감사드립니다. ALL – Accor Live Limitless 플래티넘 회원으로서 첫 번째 숙박이 만족스러우셨다니 매우 기쁩니다. 업그레이드된 객실, 직원들의 응대, 그리고 아침 식사가 고객님의 편안한 투숙에 기여했다는 말씀에 큰 보람을 느낍니다. 빠른 시일 내에 다시 뵐 수 있기를 기대하며, 노보텔 파리 센터 투르 에펠에서 또 다른 멋진 경험을 만들어 드리겠습니다. 감사합니다. Marie Bourguignon Guest Relation Manager Novotel Paris Centre Tour Eiffel 61. Quai de Grenelle 75015 Paris H3… Facebook / Instagram: Novotel Paris Centre Tour Eiffel https://www.accorhotels.com/fr/hotel-3546-novotel-paris-centre-tour-eiffel/index.shtml

Good Location

트립어드바이저 평점 4.0/5

AngusPhua 가족 - TripAdvisor 인증 리뷰

I am actually pretty surprised by the negative reviews because our stay was really good. We booked the superior queen room with sofa bed and was given a room on the 27th floor. Room was really clean and nice, and seemed to have been refreshed 1-2 years back. Check-in by Lya was really pleasant and quick; a call to set up the sofa bed was also responded to promptly. I read some reviews about lifts being slow but did not experience any of this at all. In fact, their lift system is used at many offices around the world to ensure security and efficiency. We did not pay for the hotel breakfast but went for the Starbucks that was just about 5 minutes walk away. There are several cafes around and pasties were just coming out of the ovens at about 7.30am! Overall, good stay and may consider coming back again if in Paris.

Dear Angus Phua, Thank you so much for sharing your positive experience ! We're thrilled to hear that your stay was enjoyable and that you were satisfied with your room and the service. It's great to know that the check-in process with Lya was smooth and that you appreciated the quick response to your request. We're also happy to hear that you found the lift system efficient and that you had a pleasant time exploring the nearby cafes. We look forward to welcoming you back whenever you're in Paris! Anaëlle Minfir - GUEST RELATION

Worn out from 2nd floor and up.

트립어드바이저 평점 2.0/5

kimbK7853CL 비즈니스 - TripAdvisor 인증 리뷰

I had booked a room with queen size bed for me and my wife, but when I arrived i was told that they only had twin beds and that there was nothing to do about that until next day. That was the first of many disappointing things about this hotel. The lobby is beautiful and you could expect the room to be alike, but they are old and poorly maintained. The beds were screaming for help and the bathroom in particular is falling apart. As I actually got my Queen size bedroom the next day. I understood that I were not just unlucky. That room was exactly the same. To top if off I had to stand in line to get my Breakfast 2 days in a row. Not so much because it was crowded, but because the staff insisted on appointing me a table… The location is nice, but all in all The hotel does not deserve the stars.

Dear Mr. Kimb, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the initial confusion regarding your room assignment and the inconvenience caused by not having the queen-size bed available upon arrival. We understand that this was disappointing, and we regret that it affected the start of your stay. Additionally, we are sorry to hear about the condition of the room and the bathroom, as well as your experience at breakfast. We take all feedback seriously, and we are actively working to ensure that maintenance and service standards are improved. We truly appreciate your comments on our lobby and the location of the hotel, and we hope you will allow us another opportunity to better serve you in the future. Kind regards, Marie Bourguignon Guest Relations Manager

The worst experience in my life

트립어드바이저 평점 1.0/5

Nadja D TripAdvisor 인증 리뷰

They tried to charge extra they locked me inside and took my luggage and purse because they wanted me to pay twice the city tax. I was alone my boyfriend left early. I had to pay it to have my stuff back. They wanted to charge again because the printer didn’t print my receipt the charge was already in my chase app registered. I try to call the manager but she didn’t know English. The worst experience in my life don’t go here!

Dear Ms. Nadjad, Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you experienced during your stay. We would like to clarify that there was never any intention on our part to charge unjustified fees or cause any inconvenience. The issue you mentioned regarding the city tax appears to have been a misunderstanding, and we regret that it negatively affected your experience. Our team is trained to provide service with respect and transparency, and we take this kind of feedback very seriously. We understand that this situation was frustrating, and we will do our best to avoid any misunderstandings in the future. We hope you will give us another opportunity to provide you with a smooth and pleasant stay. Kind regards, Marie Bourguignon Guest Relation Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,455 리뷰 9.5/10 위치
  • 3,080 리뷰 5.4/10 객실
  • 2,586 리뷰 7.3/10 서비스
  • 43 리뷰 5.3/10 인터넷 가격
  • 1,284 리뷰 4.7/10 안락함
  • 1,135 리뷰 6/10 조식
  • 1,044 리뷰 5.2/10 청결도
  • 646 리뷰 5.9/10 분위기

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