ibis Brussels Waterloo 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 677 görüş

ibis Brussels Waterloo - Image 1
ibis Brussels Waterloo - Image 2
ibis Brussels Waterloo - Image 3
ibis Brussels Waterloo - Image 4
Boulevard Henri Rolin 5A, B-1410 WATERLOO, Belçika

Açıklama

Otel ekstraları

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

Konaklama olanaklarımız

Otelin konumu

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
Belçika

GPS:50.711135, 4.398651

Telefon
Faks +32 2 351 01 31

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Wi-Fi
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

BAR

The Bar: a friendly place to get together at any time of day.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  677 görüş

TripAdvisor Derecesi  3.6/5  548 görüş

Expected better!

Tripadvisor puanı 2.0/5

Виктория Л Aileler - TripAdvisor onaylı yorum

At first wwe booked family room- one Socket for the whole room of 3 people. There is no kettle in the room, but there is a hairdryer. If you have a lot of gadgets, there won’t be enough sockets for everyone. Our room was on the top floor under the roof - when we left the air conditioner on so that it wouldn't be hot, the staff took the card and we returned to the stuffy room.Breakfast is normal, but when there are a lot of people, there is nowhere to sit and not enough dishes. The staff is polite The impressions are not very positive. For such a large hotel chain, the requirements for the rooms should be higher.

Dear Victoria, Thank you for sharing your detailed feedback with us. We appreciate your recognition of our team's professionalism in delivering service. We sincerely apologize for the challenges you encountered regarding room facilities and breakfast arrangements. Please know we offer power cubes upon request to enhance device charging capabilities, and we carefully schedule group breakfast times to maintain comfort for all guests. Your feedback helps us maintain our standards while addressing practical solutions. We hope to demonstrate our full hospitality potential during a future visit. Best regards, Antoine Steyt, General Manager

Tried to charge massively extra after originally accepting my booking & taking my money.

Tripadvisor puanı 1.0/5

John S TripAdvisor onaylı yorum

They accepted my booking, took my money. They later decided that rather than honour their contract they wanted to charge me 10x the original amount or I would have to pay a cancellation charge greater than the booking price. After a decent argument during which they decided to try & blame me for their ineptitude they finally agreed to cancel without charging me for their actions.

Dear Bruce, Thank you for taking the time to review your stay. I understand that the situation with your booking was frustrating, and I’d like to clarify the context surrounding this issue. The rate you initially booked was the result of a technical error in our system, which displayed a price significantly lower than the correct rate—so much so that it was even cheaper than the price of the breakfast included in the stay... I believe you will agree that such a discrepancy is a clear indication of an error, rather than a valid rate. While I understand your dissatisfaction, I must point out that we acted promptly to address the issue once it was identified. Our team reached out to explain the situation and offered options, including a no-cost cancellation, to ensure you were not penalized for this rare and unfortunate error. That said, I must admit disappointment at your rating of 2/10 for this isolated issue. It’s unfortunate that this single matter, which was addressed transparently and with fairness, overshadowed the service and care we put into our guests' experiences. We strive to ensure such errors are as rare as possible, and we are reviewing our processes to avoid similar occurrences in the future. I hope you can appreciate that it would not have been reasonable for us to honor such an obviously incorrect rate. Thank you for your understanding, and I do hope we will have the opportunity to welcome you back under better circumstances, to give you the experience we are truly proud of delivering. Kind regards, Antoine Steyt, General Manager

Cheap and dated

Tripadvisor puanı 3.0/5

40lulu Aileler - TripAdvisor onaylı yorum

The perks - beds are comfy, parking is free, it was clean and staff are friendly. The negatives - the rooms are cramped- not much space around beds and sloping ceilings. No air conditioning and when we opened the windows, wasps came in so it was super hot. The breakfast is expensive and there is no tea and coffee in the rooms. It is all a little dated and run down. Would not return and it was our first time in ibis and don’t think we will use them again.

Dear Lulu, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our beds comfortable and appreciated the cleanliness of our hotel, as well as the complimentary parking facilities. Our team strives to provide a warm welcome to all of our guests, so it's wonderful to hear that you found our staff friendly. However, we are sorry to hear that there were aspects of your stay that did not meet your expectations. While we're glad to note that all our bathrooms are equipped with shower rooms and we offer toiletries for purchase, we understand your concerns regarding the room temperature and space. We are pleased to inform you that our hotel offers 80 rooms with air conditioning, and for the rooms without, extra fans are available upon request for added comfort. Moreover, we acknowledge your comments on the breakfast pricing, which is aligned with Ibis hotels in Belgium due to taxes and the extensive variety we provide. Additionally, our windows are designed to be fully opened for fresh air, and we regret any inconvenience with the natural elements outside. Nonetheless, we take pride in the prime location of our hotel, ideally situated in the city center of Waterloo, close to the business district and major attractions. We hope that this, along with our 24-hour reception and snack service, added some convenience to your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Antoine Steyt, General Manager

Perfect stay at Ibis

Tripadvisor puanı 5.0/5

Zoe M İş - TripAdvisor onaylı yorum

Great stay. Did the job. Room was small but perfect. Bed was comfortable, and quiet. The shower was amazing. They have a restaurant for breakfast, I didn’t want breakfast so they gave me free coffee. No restaurant for dinner but it’s on a main road so there’s many options round the corner.

Dear Zoe, We would like to thank you for this review about your experience in our hotel. We're delighted to hear that you found the bed comfortable and the room quiet, ensuring a restful night's sleep. It's also great to know that the shower met your expectations with its quality. While we don't offer a restaurant for dinner, as you've noted, our central location provides a variety of dining options just around the corner, which we hope added convenience to your stay. We regret to hear that our breakfast options did not align with your needs on this occasion, but we are pleased we could offer you a complimentary coffee as an alternative. We hope to welcome you back. Best wishes, Dimitrio Virone, Hotel Manager

iyi konaklama

Avis müşterileri puanı 5.0/5

Mustafa C. Aileler - ALL için doğrulanmış yorumlar

Otel güzel fakat değerinin üzerinde bir fiyatı var

Mustafa Bey, Otelimiz hakkındaki değerlendirmelerinizi bizimle paylaştığınız için teşekkür ederim. Personelimizin ilgisinden memnun kaldığınızı duyduğumuza çok sevindik ve bu pozitif geri bildiriminiz için teşekkür ederiz. Otelimizin konumunu ve sunduğumuz hizmetleri beğenmeniz bizim için büyük bir onur. Fiyatlandırma konusundaki düşüncelerinize gelince, otelimiz Belçika'daki vergiler ve büyük bir kahvaltı büfesi sunması nedenleriyle bu fiyatlandırmayı uygulamaktadır. Ancak misafirlerimizin memnuniyeti bizim için her zaman önceliklidir ve bu tür yorumlar, hizmetlerimizi sürekli iyileştirmemiz için bize yol göstermektedir. Saygılarımızla, Antoine Steyt, Hotel Manager

ile iş birliği içinde TripAdvisor

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  • 99 görüş 5.1/10 Yemek
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Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.