ibis Brussels Waterloo 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 677 件のレビュー

ibis Brussels Waterloo - Image 1
ibis Brussels Waterloo - Image 2
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Boulevard Henri Rolin 5A, B-1410 WATERLOO, ベルギー

説明

ホテルのその他の情報

  • 20 min drive from Brussels City Center

  • Free parking

  • Triple and Family rooms

  • Located in the city centre of Waterloo

  • Free WiFi

当ホテルの客室

ホテル所在地

ibis Brussels Waterloo

Boulevard Henri Rolin 5A
B-1410 WATERLOO
ベルギー

GPS:50.711135, 4.398651

電話番号
ファックス +32 2 351 01 31

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

BAR

The Bar: a friendly place to get together at any time of day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  677 件のレビュー

トリップアドバイザーの評価  3.6/5  548 件のレビュー

Expected better!

トリップアドバイザーの評価 2.0/5

Виктория Л ファミリー - トリップアドバイザー認証口コミ

At first wwe booked family room- one Socket for the whole room of 3 people. There is no kettle in the room, but there is a hairdryer. If you have a lot of gadgets, there won’t be enough sockets for everyone. Our room was on the top floor under the roof - when we left the air conditioner on so that it wouldn't be hot, the staff took the card and we returned to the stuffy room.Breakfast is normal, but when there are a lot of people, there is nowhere to sit and not enough dishes. The staff is polite The impressions are not very positive. For such a large hotel chain, the requirements for the rooms should be higher.

Dear Victoria, Thank you for sharing your detailed feedback with us. We appreciate your recognition of our team's professionalism in delivering service. We sincerely apologize for the challenges you encountered regarding room facilities and breakfast arrangements. Please know we offer power cubes upon request to enhance device charging capabilities, and we carefully schedule group breakfast times to maintain comfort for all guests. Your feedback helps us maintain our standards while addressing practical solutions. We hope to demonstrate our full hospitality potential during a future visit. Best regards, Antoine Steyt, General Manager

Tried to charge massively extra after originally accepting my booking & taking my money.

トリップアドバイザーの評価 1.0/5

John S トリップアドバイザー認証口コミ

They accepted my booking, took my money. They later decided that rather than honour their contract they wanted to charge me 10x the original amount or I would have to pay a cancellation charge greater than the booking price. After a decent argument during which they decided to try & blame me for their ineptitude they finally agreed to cancel without charging me for their actions.

Dear Bruce, Thank you for taking the time to review your stay. I understand that the situation with your booking was frustrating, and I’d like to clarify the context surrounding this issue. The rate you initially booked was the result of a technical error in our system, which displayed a price significantly lower than the correct rate—so much so that it was even cheaper than the price of the breakfast included in the stay... I believe you will agree that such a discrepancy is a clear indication of an error, rather than a valid rate. While I understand your dissatisfaction, I must point out that we acted promptly to address the issue once it was identified. Our team reached out to explain the situation and offered options, including a no-cost cancellation, to ensure you were not penalized for this rare and unfortunate error. That said, I must admit disappointment at your rating of 2/10 for this isolated issue. It’s unfortunate that this single matter, which was addressed transparently and with fairness, overshadowed the service and care we put into our guests' experiences. We strive to ensure such errors are as rare as possible, and we are reviewing our processes to avoid similar occurrences in the future. I hope you can appreciate that it would not have been reasonable for us to honor such an obviously incorrect rate. Thank you for your understanding, and I do hope we will have the opportunity to welcome you back under better circumstances, to give you the experience we are truly proud of delivering. Kind regards, Antoine Steyt, General Manager

Cheap and dated

トリップアドバイザーの評価 3.0/5

40lulu ファミリー - トリップアドバイザー認証口コミ

The perks - beds are comfy, parking is free, it was clean and staff are friendly. The negatives - the rooms are cramped- not much space around beds and sloping ceilings. No air conditioning and when we opened the windows, wasps came in so it was super hot. The breakfast is expensive and there is no tea and coffee in the rooms. It is all a little dated and run down. Would not return and it was our first time in ibis and don’t think we will use them again.

Dear Lulu, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our beds comfortable and appreciated the cleanliness of our hotel, as well as the complimentary parking facilities. Our team strives to provide a warm welcome to all of our guests, so it's wonderful to hear that you found our staff friendly. However, we are sorry to hear that there were aspects of your stay that did not meet your expectations. While we're glad to note that all our bathrooms are equipped with shower rooms and we offer toiletries for purchase, we understand your concerns regarding the room temperature and space. We are pleased to inform you that our hotel offers 80 rooms with air conditioning, and for the rooms without, extra fans are available upon request for added comfort. Moreover, we acknowledge your comments on the breakfast pricing, which is aligned with Ibis hotels in Belgium due to taxes and the extensive variety we provide. Additionally, our windows are designed to be fully opened for fresh air, and we regret any inconvenience with the natural elements outside. Nonetheless, we take pride in the prime location of our hotel, ideally situated in the city center of Waterloo, close to the business district and major attractions. We hope that this, along with our 24-hour reception and snack service, added some convenience to your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Antoine Steyt, General Manager

好立地

お客さまの声 3.0/5

Nishi ファミリー - 確認済みレビュー すべて

トイレが流れにくい。朝食がシンプル過ぎる。シャワーは勢いよくてすぐ熱湯が出てよい。壁が薄いから騒音が聞こえる。

Nishi様 この度はibis Brussels Waterlooにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。 お客様からの評価に関しまして、お値段にご満足いただけたとのことで、私どもも嬉しく思います。 しかしながら、トイレの流れの問題や、朝食の選択肢のシンプルさにご満足いただけなかった点は遺憾に存じます。当ホテルでは、常にお客様に快適なご滞在を提供することを目指しており、ご指摘いただいた点は真摯に受け止め、今後のサービス向上の参考にさせていただきます。 シャワーの水圧と温度につきましては、ご満足いただけたようで安心いたしました。また、当ホテルの建物の歴史を感じさせる内装に関しても、肯定的なお言葉をいただきありがとうございます。ご宿泊の際は、静かなお部屋をご希望のお客様には、建物の背面に位置するお部屋をお勧めしておりますので、次回ご予約の際はお申し付けくださいませ。 またのお越しをお待ちしております。 Dimitrio Virone, Hotel Manager

Perfect stay at Ibis

トリップアドバイザーの評価 5.0/5

Zoe M ビジネス - トリップアドバイザー認証口コミ

Great stay. Did the job. Room was small but perfect. Bed was comfortable, and quiet. The shower was amazing. They have a restaurant for breakfast, I didn’t want breakfast so they gave me free coffee. No restaurant for dinner but it’s on a main road so there’s many options round the corner.

Dear Zoe, We would like to thank you for this review about your experience in our hotel. We're delighted to hear that you found the bed comfortable and the room quiet, ensuring a restful night's sleep. It's also great to know that the shower met your expectations with its quality. While we don't offer a restaurant for dinner, as you've noted, our central location provides a variety of dining options just around the corner, which we hope added convenience to your stay. We regret to hear that our breakfast options did not align with your needs on this occasion, but we are pleased we could offer you a complimentary coffee as an alternative. We hope to welcome you back. Best wishes, Dimitrio Virone, Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 727 件のレビュー 9.4/10 サービス
  • 5 件のレビュー 3.8/10 インターネット
  • 411 件のレビュー 8.1/10 朝食
  • 358 件のレビュー 6.8/10 清潔さ
  • 99 件のレビュー 5.1/10 料理
  • 96 件のレビュー 3.3/10 設備

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周辺の他の施設

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。