プルマン ドバイ クリーク シティ センター レジデンス 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 600 件のレビュー

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P O BOX 61871, デイラシティセンター, バニヤスロード, 61871 ドバイ, アラブ首長国連邦

説明

ホテルのその他の情報

  • シティセンターデイラモールに直接アクセス

  • 無料Wi-Fi

  • 屋外プール

  • ファミリールーム

  • 設備の整ったキッチン

当ホテルの客室

客室

スタジオアパートメントルーム: キングサイズベッド1台、クリークビュー

  • 3 人/最大
  • 53 m² / 570 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: パノラマビュー

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ホテル所在地

プルマン ドバイ クリーク シティ センター レジデンス

P O BOX 61871, デイラシティセンター, バニヤスロード
61871 ドバイ
アラブ首長国連邦

GPS:25.251787, 55.334499

電話番号
ファックス +971 4 295 4444

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

プール

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  600 件のレビュー

トリップアドバイザーの評価  5.0/5  1,135 件のレビュー

2024エクセレンス認証

Another Great Stay

トリップアドバイザーの評価 5.0/5

Fahd J トリップアドバイザー認証口コミ

Had another great experience staying at Pullman. Everything from the check in to check out was perfect. The staff was extremely accomodating and made our stay special. The one bedroom apartment we booked was not available so we were upgraded without any hassle.

Our stay at Pullman Creek Residences

トリップアドバイザーの評価 5.0/5

Samuel N トリップアドバイザー認証口コミ

It was a very perfect experience this entire week and would definitely comeback to Pullman hotel/ résidence as the friendliness of the employees was very welcoming and will definitely recommend to everyone I know coming to UAE. The facilities and food was exemplary and would still say the highlight of my stay here for this week was definitely the kindness of the people who work at Pullman, especially my friend who works at Pullman residence reception, Anoop who is always willing to help and support anyone staying at the Pullman residence. I would rate my experience a 5 star / 10/10 experience. Would most definitely comeback for years to come 👍🏾😁

Pullman hotel reviews

トリップアドバイザーの評価 5.0/5

Susan N ファミリー - トリップアドバイザー認証口コミ

1.The staff were welcoming. 2.Room service and cleaning by Naminash and Binu was top notch. 3.Breakfast area was equally recommendable though queues outside as guests waited for available tables was a bit off. 4.The pool area on 8th floor was professionally supervised.

Mini luxurious home far from home

トリップアドバイザーの評価 5.0/5

saoodac トリップアドバイザー認証口コミ

We arrived around 10pm and were warmly received by the receptionist. Am sorry but I forgot her name. Check in was fast and we got our room rapidly. We were pleasantly surprised by the apartment. It is luxurious, well decorated and had all amenities. It was like a mini luxurious home far from home. We even had a welcome message and chocolates waiting for us. Thank you Laura. The bed were big and comfortable. Kitchen well equiped and the filtered water dispenser was a big plus. Each room has a TV and the channels provided kept the kids entertained. Bathroom was clean and well equipped with bathtub and shower. We had hot water at each water point. After a long tiring day, we could relax in the bathtub. The pool is situated on the 8th floor and can only be accessed with your room card. The water was warm and the kids had fun swimming. You get towels to use there and you can dispose of them in the towel bin once done. The hotel is attached to a mall, Deira City Centre Mall, which you can access through the parking lot. You can do your shopping there. There is a Carrefour and pratically all the shops that we had in Al Ghurair mall. The restaurants offer different types of food. We had delicious food at Hatam and Gazebo restaurants. You also have Tim Horton's, Dunkin, Krispy Kreme and cafés as well as fast food restaurants. You have a wide variery of choice in fact. Check out was fast. All the staff members we encountered during our stay were smiling and welcoming. Overall a very pleasant and memorable stay.

Disappointing service level and poor attention to detail

トリップアドバイザーの評価 3.0/5

Rafael K トリップアドバイザー認証口コミ

Disappointing stay. I used the laundry service but the laundry went missing. When it was located after I'd checked out, I was asked to pay for delivery to my new hotel which of course I refused. When the laundry was eventually delivered, it was transported unprotected and so got damaged en route. An item went missing from my room, the head of security investigated and said he would assist with a police report, when i followed up i was told it was not the hotel's policy to assist with a police report. I requested an invoice for my stay made out to my business name, this did not happen, I followed up with Lavinia Marquez ("VIP AMBASSADOR"), received a response addressed to someone else's name but still not the amended invoice, I then escalated to Accor support, who sent me by mistake a response to someone else's query rather than mine. I am still waiting to this day for the invoice.

Dear Valued Guest, Thank you for taking the time to share your feedback, and we truly apologize for the inconvenience and frustration you encountered during your stay with us. We understand that the missing laundry and the subsequent delivery issues were particularly disappointing, and we regret that this caused you inconvenience. As part of our regular process, we do place a note in your room to inform you when the laundry is ready for collection. We sincerely apologize if this note was overlooked or not immediately noticed during your check-out. We will review our procedures to ensure this step is clearer and more noticeable in the future to prevent such oversights. Regarding the invoice, we have checked our records, and it appears that the corrected invoice was sent to your email. However, we sincerely apologize for the confusion and the human error in addressing it to the wrong name. We understand the importance of having the correct details, and we have immediately resent the correct invoice to you . Please accept our sincerest apologies for this mistake and the delay in receiving the invoice. With regards to the missing item from your room, we do understand how unsettling such an experience can be. While our hotel policy requires guests to file a police report in case of missing items, we are more than happy to assist with providing any necessary information that may help in the process. We regret if our communication about this policy was not clear and properly conveyed. We are truly sorry that these issues overshadowed your stay with us, as we strive to provide a seamless and enjoyable experience for all our guests. We value your feedback and are committed to improving our service standards based on your experience. We hope you will give us the opportunity to restore your faith in our hospitality during your next visit. Thank you again for your patience and understanding. Kind Regards Laura Nicli Hotel Manager

との提携 TripAdvisor

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