圣保罗莫埃马时代广场美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,897 评论

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圣保罗莫埃马时代广场美居酒店 - Image 1
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圣保罗莫埃马时代广场美居酒店 - Image 4
Avenida dos Jamaris, 100, Moema, 04078-000 圣保罗, 巴西

描述

我们的客房

酒店位置

圣保罗莫埃马时代广场美居酒店

Avenida dos Jamaris, 100, Moema
04078-000 圣保罗
巴西

GPS:-23.60528, -46.66158

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

DELL'ARTE RISTORANTE

位于莫埃马的一流意大利美食餐厅，环境温馨，可预订区域，设有高端酒窖，供应早餐、午餐和晚餐（自助餐或点菜）。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,897 评论

TripAdvisor 评级  4.0/5  685 评论

卓越奖 2024

A very irritating experience

Tripadvisor 评级 2.0/5

Sven R 经 TripAdvisor 认证的评论

This is the worst stay I ever had at a Mercure hotel. The reception area was in a very bad state. The reception itself was chaotic with parcels and papers stashed everywhere. I had to walk through the garage to get to the lift to my apartment. None of the lifts worked. I had to return to the reception. The kind person from reception who came with me also had trouble and it took and additional 5 mins to get the lifts to work. The room was noisy and there was a loud squealing noise when the neighbors took a shower. When I left one of the lifts was out of order and I had to wait 7 minutes for s lift I could fit in. Generally a very irritating experience

Dear guest, Thank you for sharing your experience with us and we deeply regret that your stay at our Mercure hotel did not meet your expectations. We sincerely apologize for the inconveniences you faced, from the condition of the front desk to the problems with the elevators and the noise in your room. Your detailed description helps us understand the areas where we need to improve. We are committed to offering a high quality of service, so your opinion is extremely valuable to us. Please know that we are working to resolve the problems mentioned and ensure that situations like this do not recur in the future. We would like to invite you to return to our hotel at the next opportunity so that we can provide you with an experience that matches the high standards we strive to maintain. If you decide to visit us again, please contact us directly so that we can take care of your stay personally. Thank you again for your feedback and we hope to have the chance to regain your trust. Sincerely,

Very good!

Tripadvisor 评级 4.0/5

Denise F 经 TripAdvisor 认证的评论

Very nice hotel. A little bit inconvenient in going to Tower one through the basement. Bathrooms a bit small but everyone was nice. Victor was our bellman & he was very nice & friendly. Got us additional towels. Having english speaking in the bar would have been nice.

Dear Denise, Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our hotel and appreciated the service provided by our team, especially Victor. We understand that navigating through the basement can be a bit inconvenient, and we will take your comments into consideration for future improvements. Your suggestion about English-speaking staff at the bar is valuable, and we will explore this further. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Nice Hotel.

Tripadvisor 评级 4.0/5

Irish_FredBrasilia 经 TripAdvisor 认证的评论

The hotel was great. I loved the breakfast. Although, I really think it needs a waffle maker and some hot chocolate. The beds were very comfy.The room in general was very nice (great shower). Wonderful location and very friendly staff. *Review written by my daughter, but I agree with everything!

Dear Irish_FredBrasilia, Thank you so muche for you great review; please our compliments for your daughter as well. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards,

Special Thank you

Tripadvisor 评级 5.0/5

428bertom 经 TripAdvisor 认证的评论

I would like to thank the Soraya and Joyce for making our stay the most incredible. It was our wedding weekend and they couldn't have been any better. These two deserve great praise for their kindness and attention. The hotel is in a great location and the breakfast Buffett was good ( please consider eggs to order). Thank you to everyone for making our weekend great.

Dear 428bertom, Thank you very much for your comments. We are glad to receive this from you. Soraya and Joyce loved to do the surprise for you. Both are happy for you. Regards, Renata Mendes Customer Experience Coordinator

Not even one bottle of water for free

Tripadvisor 评级 4.0/5

BrazilACA 商务住宿 - 经 TripAdvisor 认证的评论

Not a bad option for the price and very close to my office. The room is good and spacious. The bathroom is very small. The worst part is that there was not one bottle of water for free, all paid for – I have seen worst hotels offer a complimentary water bottle. Their breakfast is ok and reception is always busy.

Dear BRAZILACA Thanks for sharing your experience at the Mercure Hotel SP Moema Times Square. We're sorry we have not exceeded your all expectations during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to inform you, we have complimentary water available at reception; however, we do not yet include complimentary water in all room categories; only in the privilege room which, in addition to the minibar with paid items, have a drinks package available which includes water, soft drinks and juice. On your next stay, we hope you enjoy this category so that we can serve you in a way that suits you perfectly. Sincerely, Renata Mendes

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其他网络用户评价我们的酒店

  • 696 评论 9.8/10 位置
  • 1,165 评论 7.7/10 房间
  • 1,157 评论 8/10 服务
  • 91 评论 3.8/10 上网
  • 635 评论 6.7/10 舒适度
  • 597 评论 8/10 早餐
  • 434 评论 7.6/10 清洁度
  • 237 评论 7.6/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。