Mercure São Paulo Moema Times Square 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 858

Mercure São Paulo Moema Times Square - Image 1
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Opis

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Lokalizacja hotelu

Mercure São Paulo Moema Times Square

Avenida dos Jamaris, 100, Moema
04078-000 SAO PAULO
Brazylia

Pozycja GPS:-23.60528, -46.66158

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

DELL'ARTE RISTORANTE

Doskonała włoska restauracja w Moemie, z przyjazną atmosferą, obszarem dostępnym po rezerwacji, wspaniałą piwniczką zaprasza na śniadanie, obiad i kolację (w formie bufetu lub à la carte).

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 2 858

Ocena TripAdvisor  4.0/5  Liczba opinii: 684

Certyfikat Doskonałości 2024

A very irritating experience

Ocena na stronie TripAdvisor 2.0/5

Sven R Opinia zatwierdzona w TripAdvisor

Dear guest, Thank you for sharing your experience with us and we deeply regret that your stay at our Mercure hotel did not meet your expectations. We sincerely apologize for the inconveniences you faced, from the condition of the front desk to the problems with the elevators and the noise in your room. Your detailed description helps us understand the areas where we need to improve. We are committed to offering a high quality of service, so your opinion is extremely valuable to us. Please know that we are working to resolve the problems mentioned and ensure that situations like this do not recur in the future. We would like to invite you to return to our hotel at the next opportunity so that we can provide you with an experience that matches the high standards we strive to maintain. If you decide to visit us again, please contact us directly so that we can take care of your stay personally. Thank you again for your feedback and we hope to have the chance to regain your trust. Sincerely,

Very good!

Ocena na stronie TripAdvisor 4.0/5

Denise F Opinia zatwierdzona w TripAdvisor

Dear Denise, Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our hotel and appreciated the service provided by our team, especially Victor. We understand that navigating through the basement can be a bit inconvenient, and we will take your comments into consideration for future improvements. Your suggestion about English-speaking staff at the bar is valuable, and we will explore this further. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Nice Hotel.

Ocena na stronie TripAdvisor 4.0/5

Irish_FredBrasilia Opinia zatwierdzona w TripAdvisor

Dear Irish_FredBrasilia, Thank you so muche for you great review; please our compliments for your daughter as well. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards,

Special Thank you

Ocena na stronie TripAdvisor 5.0/5

428bertom Opinia zatwierdzona w TripAdvisor

Dear 428bertom, Thank you very much for your comments. We are glad to receive this from you. Soraya and Joyce loved to do the surprise for you. Both are happy for you. Regards, Renata Mendes Customer Experience Coordinator

Not even one bottle of water for free

Ocena na stronie TripAdvisor 4.0/5

BrazilACA Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Dear BRAZILACA Thanks for sharing your experience at the Mercure Hotel SP Moema Times Square. We're sorry we have not exceeded your all expectations during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to inform you, we have complimentary water available at reception; however, we do not yet include complimentary water in all room categories; only in the privilege room which, in addition to the minibar with paid items, have a drinks package available which includes water, soft drinks and juice. On your next stay, we hope you enjoy this category so that we can serve you in a way that suits you perfectly. Sincerely, Renata Mendes

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 732 Liczba opinii 9.8/10 Lokalizacja
  • 1 189 Liczba opinii 7.8/10 Pokój
  • 1 210 Liczba opinii 8.2/10 Obsługa
  • 91 Liczba opinii 4.1/10 Internet
  • 650 Liczba opinii 6.9/10 Komfort
  • 612 Liczba opinii 8.1/10 Śniadanie
  • 453 Liczba opinii 7.8/10 Czystość
  • 243 Liczba opinii 7.5/10 Jedzenie

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