メルキュール サンパウロ モエマ タイムズ スクエア ホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,859 件のレビュー

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当ホテルの客室

このホテルを予約

ホテル所在地

メルキュール サンパウロ モエマ タイムズ スクエア ホテル

Avenida dos Jamaris, 100, Moema
04078-000 サンパウロ
ブラジル

GPS:-23.60528, -46.66158

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

DELL'ARTE RISTORANTE

モエマの素晴らしいイタリアン レストランをぜひご利用ください。快適な環境、予約エリア、素晴らしいワインセラー、朝食、ランチ、ディナー(ビュッフェまたはアラカルト)をご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,859 件のレビュー

トリップアドバイザーの評価  4.0/5  684 件のレビュー

2024エクセレンス認証

A very irritating experience

トリップアドバイザーの評価 2.0/5

Sven R トリップアドバイザー認証口コミ

Dear guest, Thank you for sharing your experience with us and we deeply regret that your stay at our Mercure hotel did not meet your expectations. We sincerely apologize for the inconveniences you faced, from the condition of the front desk to the problems with the elevators and the noise in your room. Your detailed description helps us understand the areas where we need to improve. We are committed to offering a high quality of service, so your opinion is extremely valuable to us. Please know that we are working to resolve the problems mentioned and ensure that situations like this do not recur in the future. We would like to invite you to return to our hotel at the next opportunity so that we can provide you with an experience that matches the high standards we strive to maintain. If you decide to visit us again, please contact us directly so that we can take care of your stay personally. Thank you again for your feedback and we hope to have the chance to regain your trust. Sincerely,

Very good!

トリップアドバイザーの評価 4.0/5

Denise F トリップアドバイザー認証口コミ

Dear Denise, Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our hotel and appreciated the service provided by our team, especially Victor. We understand that navigating through the basement can be a bit inconvenient, and we will take your comments into consideration for future improvements. Your suggestion about English-speaking staff at the bar is valuable, and we will explore this further. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Nice Hotel.

トリップアドバイザーの評価 4.0/5

Irish_FredBrasilia トリップアドバイザー認証口コミ

Dear Irish_FredBrasilia, Thank you so muche for you great review; please our compliments for your daughter as well. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards,

Special Thank you

トリップアドバイザーの評価 5.0/5

428bertom トリップアドバイザー認証口コミ

Dear 428bertom, Thank you very much for your comments. We are glad to receive this from you. Soraya and Joyce loved to do the surprise for you. Both are happy for you. Regards, Renata Mendes Customer Experience Coordinator

Not even one bottle of water for free

トリップアドバイザーの評価 4.0/5

BrazilACA ビジネス - トリップアドバイザー認証口コミ

Dear BRAZILACA Thanks for sharing your experience at the Mercure Hotel SP Moema Times Square. We're sorry we have not exceeded your all expectations during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to inform you, we have complimentary water available at reception; however, we do not yet include complimentary water in all room categories; only in the privilege room which, in addition to the minibar with paid items, have a drinks package available which includes water, soft drinks and juice. On your next stay, we hope you enjoy this category so that we can serve you in a way that suits you perfectly. Sincerely, Renata Mendes

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 732 件のレビュー 9.8/10 ロケーション
  • 1,189 件のレビュー 7.8/10 客室
  • 1,210 件のレビュー 8.2/10 サービス
  • 91 件のレビュー 4.1/10 インターネット
  • 650 件のレビュー 6.9/10 快適さ
  • 612 件のレビュー 8.1/10 朝食
  • 453 件のレビュー 7.8/10 清潔さ
  • 243 件のレビュー 7.5/10 料理

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