メルキュール サンパウロ モエマ タイムズ スクエア ホテル 4 つ星

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Avenida dos Jamaris, 100, Moema, 04078-000 サンパウロ, ブラジル

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当ホテルの客室

ホテル所在地

メルキュール サンパウロ モエマ タイムズ スクエア ホテル

Avenida dos Jamaris, 100, Moema
04078-000 サンパウロ
ブラジル

GPS:-23.60528, -46.66158

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

DELL'ARTE RISTORANTE

モエマの素晴らしいイタリアン レストランをぜひご利用ください。快適な環境、予約エリア、素晴らしいワインセラー、朝食、ランチ、ディナー（ビュッフェまたはアラカルト）をご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,858 件のレビュー

トリップアドバイザーの評価  4.0/5  684 件のレビュー

2024エクセレンス認証

A very irritating experience

トリップアドバイザーの評価 2.0/5

Sven R トリップアドバイザー認証口コミ

This is the worst stay I ever had at a Mercure hotel. The reception area was in a very bad state. The reception itself was chaotic with parcels and papers stashed everywhere. I had to walk through the garage to get to the lift to my apartment. None of the lifts worked. I had to return to the reception. The kind person from reception who came with me also had trouble and it took and additional 5 mins to get the lifts to work. The room was noisy and there was a loud squealing noise when the neighbors took a shower. When I left one of the lifts was out of order and I had to wait 7 minutes for s lift I could fit in. Generally a very irritating experience

Dear guest, Thank you for sharing your experience with us and we deeply regret that your stay at our Mercure hotel did not meet your expectations. We sincerely apologize for the inconveniences you faced, from the condition of the front desk to the problems with the elevators and the noise in your room. Your detailed description helps us understand the areas where we need to improve. We are committed to offering a high quality of service, so your opinion is extremely valuable to us. Please know that we are working to resolve the problems mentioned and ensure that situations like this do not recur in the future. We would like to invite you to return to our hotel at the next opportunity so that we can provide you with an experience that matches the high standards we strive to maintain. If you decide to visit us again, please contact us directly so that we can take care of your stay personally. Thank you again for your feedback and we hope to have the chance to regain your trust. Sincerely,

Very good!

トリップアドバイザーの評価 4.0/5

Denise F トリップアドバイザー認証口コミ

Very nice hotel. A little bit inconvenient in going to Tower one through the basement. Bathrooms a bit small but everyone was nice. Victor was our bellman & he was very nice & friendly. Got us additional towels. Having english speaking in the bar would have been nice.

Dear Denise, Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Moema Times Square. We are delighted to hear that you enjoyed our hotel and appreciated the service provided by our team, especially Victor. We understand that navigating through the basement can be a bit inconvenient, and we will take your comments into consideration for future improvements. Your suggestion about English-speaking staff at the bar is valuable, and we will explore this further. Best regards, Renata Mendes Coordenadora Qualidade/ Costumer Experience

Nice Hotel.

トリップアドバイザーの評価 4.0/5

Irish_FredBrasilia トリップアドバイザー認証口コミ

The hotel was great. I loved the breakfast. Although, I really think it needs a waffle maker and some hot chocolate. The beds were very comfy.The room in general was very nice (great shower). Wonderful location and very friendly staff. *Review written by my daughter, but I agree with everything!

Dear Irish_FredBrasilia, Thank you so muche for you great review; please our compliments for your daughter as well. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Regards,

Special Thank you

トリップアドバイザーの評価 5.0/5

428bertom トリップアドバイザー認証口コミ

I would like to thank the Soraya and Joyce for making our stay the most incredible. It was our wedding weekend and they couldn't have been any better. These two deserve great praise for their kindness and attention. The hotel is in a great location and the breakfast Buffett was good ( please consider eggs to order). Thank you to everyone for making our weekend great.

Dear 428bertom, Thank you very much for your comments. We are glad to receive this from you. Soraya and Joyce loved to do the surprise for you. Both are happy for you. Regards, Renata Mendes Customer Experience Coordinator

Not even one bottle of water for free

トリップアドバイザーの評価 4.0/5

BrazilACA ビジネス - トリップアドバイザー認証口コミ

Not a bad option for the price and very close to my office. The room is good and spacious. The bathroom is very small. The worst part is that there was not one bottle of water for free, all paid for – I have seen worst hotels offer a complimentary water bottle. Their breakfast is ok and reception is always busy.

Dear BRAZILACA Thanks for sharing your experience at the Mercure Hotel SP Moema Times Square. We're sorry we have not exceeded your all expectations during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to inform you, we have complimentary water available at reception; however, we do not yet include complimentary water in all room categories; only in the privilege room which, in addition to the minibar with paid items, have a drinks package available which includes water, soft drinks and juice. On your next stay, we hope you enjoy this category so that we can serve you in a way that suits you perfectly. Sincerely, Renata Mendes

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 92 件のレビュー 4/10 インターネット
  • 649 件のレビュー 6.9/10 快適さ
  • 610 件のレビュー 8.1/10 朝食
  • 452 件のレビュー 7.9/10 清潔さ
  • 243 件のレビュー 7.5/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。