Hotel Mercure Warszawa Grand bintang 4

Catatan tamu Avis 4.5/5 8.869 ulasan

Hotel yang disetujui ALLSAFE

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Kamar 1

Jumlah orang
Usia anak

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Hotel Mercure Warszawa Grand
Melihat pada peta
+ 13 Layanan

Keistimewaan hotel

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby designed for your convenience

  • Outdoor and underground hotel parking for guests

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • Check-in online
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Hewan peliharaan diperbolehkan Layanan berbayar
  • 100% hotel bebas rokok
  • Memiliki penyejuk ruangan
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • Check-in lebih awal/Check-out lebih sore Layanan berbayar
  • Laundry
  • Toko kado/gerai koran (di dekat)
  • Concierge
Katering
  • Sarapan Layanan berbayar
  • 2 Restoran
  • 1 Bar
  • Layanan kamar
Rekreasi dan aktivitas
  • Pusat kebugaran
  • Sauna
Layanan bisnis
  • 9 Ruang pertemuan

Lokasi hotel

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw
poland

Tel: +48225832100

Faks: (+48)22/5832121

Check-in dari 14h00

Check out sampai 12h00

  • ZTM :  175 FROM AIRPORT WSPÓLNA

  • STACJA METRA :  ALL TO CITY A13 CENTRUM

  • ZTM :  7-9-22-24-25 KRUCZA

  • Dengan pesawat

    WARSAW OKECIE Pada 11km / 6,84 mil

  • Dengan kereta

    WARSAW Pada 1km / 0,62 mil

GPS :52.227288, 21.018394

Akomodasi kami

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Maks. jumlah orang: 1
  • Area: Dari 21 / 226 sq ft
  • Pemandangan: Sisi kota *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Restoran dan bar kami

GRAND'S BRASSERIE

Jenis hidangan: Internasional

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

  • Senin -
  • Selasa -
  • Rabu -
  • Kamis -
  • Jumat -
  • Sabtu -
  • Minggu -

WINESTONE

Jenis hidangan: Internasional

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

WINESTONE

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 9

  • Ukuran maksimal: 210

  • Kapasitas maksimal: 150 orang

  • Kapasitas perjamuan maksimal: 130 orang

Cari tahu lebih lanjut

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Hotel Mercure Warszawa Grand

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Cari tahu selengkapnya

Peringkat ALL 4.5/5

8.869 ulasan

tripadvisor

Peringkat TripAdvisor 4.5/5

2.807 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Wrong Invoice and not able to make any changes

Catatan Tripadvisor 3.0/5

aceiaeste Business - 01/01/2020 Ulasan TripAdvisor tersertifikasi

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

Catatan Tripadvisor 5.0/5

Zygmunt Ł Business - 12/08/2019 Ulasan TripAdvisor tersertifikasi

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

Amazing time

Catatan Tripadvisor 5.0/5

Seaside25555374408 Couples - 11/06/2019 Ulasan TripAdvisor tersertifikasi

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Restaurant terrible service

Catatan Tripadvisor 3.0/5

128helenw Business - 09/06/2019 Ulasan TripAdvisor tersertifikasi

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Grand hotel

Catatan Tripadvisor 5.0/5

MASHMOOR123 Couples - 29/05/2019 Ulasan TripAdvisor tersertifikasi

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

GOOD VALUE HOTEL IN CENTRAL WARSAW

Catatan Tripadvisor 4.0/5

David A Friends getaway - 07/05/2019 Ulasan TripAdvisor tersertifikasi

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Waiting too long for check in.Really too long

Catatan Tripadvisor 3.0/5

Safari44851118367 Business - 22/04/2019 Ulasan TripAdvisor tersertifikasi

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby

Dear Safari44851118367, Thank you for taking the time to tell us about your experience at our hotel. We very sorry that your experience with a check-in didn't meet your expectations; please allow us to express our sincerest apologies for this situation. We appreciate your sharing your concerns. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is also our hope that you will give us the opportunity to better serve you in the near future. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Nice hotel, but pretty small room

Catatan Tripadvisor 4.0/5

Navigator51616310616 Business - 04/04/2019 Ulasan TripAdvisor tersertifikasi

I stayed in the hotel couple of nights. I am a silver member of Accorhotels program but in this hotel I never felt it. Lines for check and check out were long. The floor was divided to two types of rooms: regular and priority, when you enter the floor you can see if you are priority guest or not as they have signs near elevator. The room was clean but very small, It seemed that even in Ibis the rooms are bigger. Breakfasts were good.

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

Warsaw Mercure Grand hotel

Catatan Tripadvisor 5.0/5

MariusVNO Business - 19/02/2019 Ulasan TripAdvisor tersertifikasi

I have stayed in this hotel in February, it was nice hotel in the center of the town. Everything is reachable on foot. The rooms where clean, the bar was ok too. Some of the rooms are refurbished in football stile, so if you are not a fan of football book another room, or your sense of humor is high enough. :)

Dear Marius, We very appreciate regarding your really kind and warm feedback:) You even don't know how much we are happy that you've enjoyed your stay with us! :) At the same time we hope it wasn't your last visit and we'll have an opportunity to welcome you again in the near future:) See you and we send you sunny greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Great, comfortable stay

Catatan Tripadvisor 5.0/5

Zygmunt Ł Business - 28/01/2019 Ulasan TripAdvisor tersertifikasi

Great hotel, with friendly service. I was very satisfied from my room, everything was in a good shape, created luxury atmosphere. It's great value! Also breakfast- one of the best offers which I met in Poland.

Dear Zygmunt Ł, Thank you very very much for rewarded us with a lots of warm and really kind words. We are extremely happy that your stay was pleasant. At the same time we hope you'll visit us again as soon as possible. Greetings from Warsaw, Kind regards Ernest Podgóski Guest Relations

Always Welcomed

Catatan Tripadvisor 5.0/5

Stay23494376381 Business - 13/01/2019 Ulasan TripAdvisor tersertifikasi

I have stayed here many times over the last few year and always welcomed. all the staff and friend and helpfully. Rooms excellent quality and the whole hotel is very clean. Breakfast can be very busy but there is always pliantly of food and nothing ever empty, there is s large selection to meet all tastes. The Bar is very nice and food very good - the bar also serves food until after 11pm which is very useful for me as I normally arrive late. I always try to book this hotel when I stay in Warsaw.

Dear Guest, You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:) We are extremely proud that you have such a good opinion about us! Thank you very much! We are glad that to your stay was pleasant and every time you spend a nice time with us. We hope we will have an opportunity to welcome you again in the near future:) See you and warm greetings from Warsaw! Kind regards Ernest Podgóski Guest Relations

New Year wonderful stay

Catatan Tripadvisor 5.0/5

GMRausis Couples - 09/01/2019 Ulasan TripAdvisor tersertifikasi

Excellent clean and spacious room 426, comfortable bed, urban view. The location is very close to City center but quiet, service was attentive and helpful (reception, restaurent, bar). Good quality of wifi signal.

Dear GMRausis, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We are very happy that your stay was pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again :) Kind regards Ernest Podgórski Guest Relations

hotel in need of improvement

Catatan Tripadvisor 3.0/5

Resort10848111297 Couples - 06/01/2019 Ulasan TripAdvisor tersertifikasi

We stayed for 3 nights at the Mercure Warszawa Grand. The room was quite small (smaller then expected) and it was at the beginning just prepared for one person. In contrast to the description, there was unfortunately no sauna availably, just a steam chamber. For women it was out of order. That's a real pitty, because this was one key point of our whishes. The breakfast was disappointing. It was worse in contrast to other 4 stars Accor hotels. Location & service was good. There is around a lot of puplic transportation.

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We would like to also apologize for any inconveniences which took a place during your last stay.We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you one more time and we hope to see you again and at the same time we hope we'll have an opportunity to surprise you positively. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

not Mercure's best Grand

Catatan Tripadvisor 3.0/5

allan99999999 Friends getaway - 04/01/2019 Ulasan TripAdvisor tersertifikasi

Lots of traffic noise, TV stood randomly in front of the window with cablespaghetti everywhere. Breakfast poor but coffee and bread good. Buffet area very cramped and crowded. Bar prices too high - beer twice the price of beer in the Old Town!

Dear Allan, Thank you very much for sharing your feedback to us. We are very sorry to hear that the room which we've prepared you and the breakfast offer didn't meet your expectations. At the same time we wouldl like to thank you for all your helful suggestions and notes. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you'll visit us again in near future to give us the opportunity to better serve you and surprise you positively. Greetings from Warsaw, Kind regards Ernest Podgórski Guest Relations

Relatively good hotel in a quiet and central part of Warsaw

Catatan Tripadvisor 3.0/5

VictoriaWA05 Couples - 04/01/2019 Ulasan TripAdvisor tersertifikasi

A reasonably good hotel, located in the quiet center of Warsaw, a little far from the noise of the central avenues, but very close to the main attractions, as well as public transport. Superior room is well equipped and clean, wi-fi was fast. The interior of the rooms is somewhat outdated, and the drawback is the lack of ergonomics: poor lighting in those parts of the room, where necessary, uncomfortable arrangement of furniture and a TV, the air conditioning system creates a strong draft and distributes heat unevenly. Obviously, in the future reconstruction of the building, the hotel will need professional architects and designers). The main disadvantage of the hotel is terrible cuisine. Dinner on the day of arrival at the hotel restaurant was the worst in my life. Why advertise the chef with such a low-quality dishes? Fortunately, there are excellent places on Marshalkovska av., where you can find excellent Polish cuisine.

Dear VictoriaWA05, Thank you very much for sharing your feedback to us. We are very sorry to hear that the room which we've prepared you and our cuisine didn't met your expectations. At the same time we would like to thank you for all your helful suggestions and notes. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you'll visit us again in near future to give us the opportunity to better serve you and surprise you positively. Greetings from Warsaw, Kind regards Ernest Podgórski Guest Relations

Great choice

Catatan Tripadvisor 5.0/5

ora345 Family - 01/01/2019 Ulasan TripAdvisor tersertifikasi

We are still staying at the hotel. After 10 nights we decided to extend our stay. So good and comfortable here that we do not have the desire to leave. The hotel staff is courteous, attentive and professional. The rooms are large, comfortable, fully equipped and clean. The hotel is very close to the old town, the center and many tourist attractions. Great public transport is close to the hotel. The hotel environment is safe day and night. The price of the hotel is fair and cheap compared to similar hotels in its vicinity.

Dear Ora, You have no idea how many positive energy fulfiled our hearts after reading your feedback:) Thank you for your highest rating and for a lots of kind words. We are very extremely happy that me met your expectations and you felt good at our hotel- it's a biggest prize for us. Thank you one more time and we hope that you will visit us again. See you, Kind regards Ernest Podgórski Guest Relations Department

Warsaw, Poland

Catatan Tripadvisor 5.0/5

geriwtravel Family - 06/11/2018 Ulasan TripAdvisor tersertifikasi

Great hotel, large comfortable rooms. Excellent breakfast buffet. Great location close to lots of good restaurants, small grocery stores. Would stay again. Highly recommend. There is no airport shuttle but taxis are fairly reasoable

Dear Guest, We would like to thank you for your high rating and for a lots of kind words. We are very happy that the room we have prepared for you have met your expectations and you lived well in it ,and also glad that our location has a good impact on your stay. Thank you one more time and we hope you will visit us again in the near future. See you and warm greetings from Warsaw :) Kind regards Guest Relations Department

One of my favourites in Warsaw

Catatan Tripadvisor 5.0/5

krzysg816 Business - 24/10/2018 Ulasan TripAdvisor tersertifikasi

This is one of my favourite hotels in Warsaw, the other being Sofitel Victoria. I like its spacious comfortable rooms, relatively quiet location in the centre, excellent Winestone bar and proximity to nice restaurants, public transport and walking distance to the Royal Route (from Plac Zamkowy through to Belweder). The staff is professional and helpful.

Dear Krzysg816, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant :) And we are very proud that we are one of your favourites hotel :) We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Kind regards Guest Experience Department

Nice stay

Catatan Tripadvisor 5.0/5

musial Business - 12/10/2018 Ulasan TripAdvisor tersertifikasi

Very nice Hotel, the room was quite comfortable with anything you need. The Location is well connected to the city. You've got a lots of various restaurants in the close area of the hotel. The way to the center is also comfortable above 1,5 km

Dear Guest, We very much appreciate your really kind words regarding your stay at our hotel.It is always a pleasure to receive positive feedback, and of course, I will share your comments with our team. We are happy that your stay was pleasant! Thank you one more time and we hope we'll have an opportunity to welcome you again in the near future :) Kind regards Ernest Podgórski Guest Relations

An Excellent Stay

Catatan Tripadvisor 5.0/5

KB1466 Solo travel - 20/07/2018 Ulasan TripAdvisor tersertifikasi

Having stayed at this hotel once before I already knew it was very good. As an Accor Gold Member I was fortunate enough to be upgraded to a suite - which was spacious and had all that was needed to make my stay very pleasant. I found all of the staff very helpful and professional - reception, bar, cleaning, restaurant etc. and would most certainly recommend it.

Dear Guest, We very much appreciate your really kind and warm words regarding your stay at our hotel. I will share your comments with our team. I am sure that this feedback will give them a huge dose of positive energy:) We are extremely happy that your stay was pleasant and we've met your expectations- it's a biggest prize for us! :) Thank you one more time and we hope you'll visit us again in the near future :) Greetings from Warsaw, Sincerely Ernest Podgórski Guest Relations

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