Sofitel Warsaw Victoria bintang 5

Catatan tamu Avis (Peringkat ALL) 4.7/5 2.673 ulasan

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Deskripsi

Keistimewaan hotel

  • Tailor-made meetings in the heart of Warsaw

  • Illuminated pool, 24-hour gym, Victoria Wellness with massages and rituals

  • Award-winning La Brasserie Moderne with open kitchen and seasonal menu

  • Delicious buffet breakfasts

  • Les Clefs d'Or Concierge

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Lokasi hotel

Sofitel Warsaw Victoria

Krolewska 11
00-065 WARSAW
Poland

GPS:52.240074, 21.013284

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.7/5  2.673 ulasan

Peringkat TripAdvisor  4.5/5  5.130 ulasan

Warsaw visit

Catatan Tripadvisor 5.0/5

Pusiek Couples - Ulasan TripAdvisor tersertifikasi

Excellent place and excellent staff, you could not fail them on anything. Very helpful and professional staff.

Dear Valued Guest, We sincerely appreciate your kind review. It’s great to hear that our hotel exceeded your expectations. We strive to ensure the best possible experience for our guests, and we look forward to welcoming you back. Kind regards, Olga Kiewel Guest Relations Specialist

2 days stay in Sofitel Victoria

Catatan Tripadvisor 3.0/5

Hestia G Ulasan TripAdvisor tersertifikasi

The hotel is somewhat old and outdated, but they have maintained it well, and it is clean. The bed and pillow are comfortable, and they provide good toiletries in the shower. The breakfast is substantial with a wide variety of options, although it can get very busy. The reception staff are somewhat stiff and not very approachable, and the breakfast staff made several mistakes. A simple tea request took forever to be fulfilled. As for the location, it is within walking distance of the main attractions.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found the bed and pillow comfortable, and appreciated the quality of toiletries provided. We are also glad to know that our location allowed you to enjoy the nearby attractions. However, we deeply regret the inconveniences you encountered during your stay. We apologize for the issues with the reception staff, as well as the mistakes made by our breakfast team. Please rest assured that we take your comments seriously and will address these concerns with the relevant teams to ensure that such experiences do not happen again in the future. Should you have any further comments or suggestions, we kindly invite you to contact us via our hotel email. We will make every effort to provide you with a better experience during future stays. We eagerly look forward to the opportunity to welcome you back to our hotel and to offer a stay that fully meets your expectations. Kind regards, Olga Kiewel Guest Relations Specialist

Nice hotel, good location, but not quite 5*

Catatan Tripadvisor 4.0/5

Sparkyfletch Ulasan TripAdvisor tersertifikasi

This is a nice, well located hotel. The staff are friendly and helpful and the rooms are well serviced with good amenities and clean. The pool and sauna are quite luxurious and very welcome when visiting Warsaw in near zero outside temps. Nice no nonsence Wi-Fi too. A few small negatives hold this hotel back from a 5* rating. Water temperature at basin and shower can be hit and miss. Have a shave before breakfast in cold water, an hour later it's fine.. Ask for a bucket of ice and they want to charge you 30 PLN + service charge. That is just greedy. Our room had the ajoining door facility, we could hear your neighbour coughing, for a newish hotel I would expect better sound insulation. The breakfasts were nice and varied over our three night stay. We never sampled the restaurant as we forgot to book and it was always at capacity with a 2 hour wait. Would I return? Not sure.

Dear Valued Guest, Thank you for taking the time to share your valuable feedback. We are pleased to hear that you appreciated our hotel's prime location, the friendly and helpful staff, as well as the quality of our rooms, amenities, and services. It is also wonderful to know that you enjoyed the pool and sauna, which we consider to be ideal for relaxing, especially in colder weather. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the fluctuating water temperature and the sound insulation in your room. Please rest assured that we take these comments seriously, and we will address them with our team to ensure improvements are made moving forward. We also regret that the ice service charge did not meet your expectations, and we will take your feedback into account for future considerations. Regarding the breakfast service and restaurant, we apologize for the wait times and any frustration this may have caused. We will work to improve this aspect of our service to ensure that all of our guests can enjoy a more seamless dining experience. Should you have any further comments or suggestions, we kindly invite you to contact us via our hotel email. We will make every effort to provide you with a better experience during future stays. We eagerly look forward to the opportunity to welcome you back to our hotel and to offer a stay that fully meets your expectations. Kind regards, Olga Kiewel Guest Relations Specialist

The best sleep I've had in year! Their bed is so comfy! Breakfast was amazing. Service of Martyna is amazing as well!

Catatan Tripadvisor 5.0/5

Katrina L Ulasan TripAdvisor tersertifikasi

Martyna, our server in the breakfast buffet was great and very accommodating! She was so attentive to all of our requests! We really enjoyed our stay in Sofitel! Next time we come back to Warsaw, we will most definitely stay here again! Amazing!

Dear Mrs. Katrina, Thank you for your kind feedback. We are delighted to hear that your experience was exceptional, and we greatly appreciate your recognition of our server’s attentiveness and accommodation at the breakfast buffet. It is truly rewarding to know that you enjoyed your stay. We look forward to welcoming you back on your next visit to Warsaw and ensuring another memorable experience. Kind regards, Olga Kiewel Guest Relations Specialist

Great hotel

Catatan Tripadvisor 5.0/5

Besttravel_28 Ulasan TripAdvisor tersertifikasi

We had a great stay at the Sofitel in Warsaw. They have a promotion if you travel with kids in which the second room is 50% off and the breakfast for the kids is included if the adults purchase the breakfast so it was a nice deal. The hotel is very nice, the breakfast had everything you could ask for, the hotel restaurant was very good and the lobby bar offered nice options. The rooms were clean and spacious, the bathrooms were clean and nice also (maybe the bathrooms are due an upgrade for todays standards but everything worked perfectly) Room service which we had to use twice was also very good. The location of the hotel is perfect to wonder the streets of Warsaw. There are a lot of restaurants just around the corner, and there is an ATM at the entrance. We would definitely go back to the Sofitel on our next visit to Warsaw.

Dear Valued Guest, Thank you for your kind feedback. We are pleased to learn that you enjoyed your stay. It is wonderful to hear that you found our breakfast offerings, the hotel restaurant, and room service to your satisfaction. We are also grateful for your positive comments regarding the cleanliness and spaciousness of the rooms, as well as our central location. Your feedback is highly appreciated, and we look forward to welcoming you back to Sofitel Warsaw Victoria on your next visit, ensuring an even more exceptional experience. Kind regards, Olga Kiewel Guest Relations Specialist

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.249 ulasan 9.5/10 Lokasi
  • 1.462 ulasan 8.2/10 Kamar
  • 1.734 ulasan 8.8/10 Pelayanan
  • 27 ulasan 7.5/10 Internet
  • 963 ulasan 9.3/10 Sarapan
  • 795 ulasan 8.1/10 Kenyamanan
  • 719 ulasan 8.8/10 Makanan
  • 390 ulasan 7.9/10 Kebersihan

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