super

Wszystko bez zarzutu do dzięki pomocnej obsludze

Miła obsługa, która dba o zadowolenie klienta

polecam

polecam

Przemiła obsługa, hotel czysty i zadbany, super gastronomia

Pobyt krótki, ale bardzo przyjemny. Pokój czysty, ładnie wyposażony. Piękny widok na miasto.

Brak płynu do dezynfekcji w 3 na 4 dozownikach. Rękawiczki przy śniadaniu położone przy osobie spisującej numery pokojów - nikt nie zakłada i nikt nie informuje po co są.

Obsluga bardzo pomocna, zawsze daje od siebie "cos Ekstra", co po prostu nas "kupuje" i sprawia, ze z checia chcemy byc lojalni wobec sieci wlasnie tych hoteli. Polecam wszystkim z czystym sumieniem

The quality of customer service in this hotel is higher than in some high-end hotels. Undoubtedly, the best hotel in Katowice where you can see that every employee makes sure that you feel good in it.

No room cleaning do to Covid. Bins not emptied and no new towels. Stayed for 3 nights with 2 kids, asked twice for new towels, never got them. Complained at check out and was told manager was in a meeting.

Nice hotel, recently renovated. Nice breakfasts, and delicious food at Novo2 restaurant. Rooms are comfortable, windows can be open it is really important!. Coffee and tea set inside the room. Big parking space

The top reason for the 5 star rating given is the way all of the staff make me feel when I stay at this hotel. The hotel itself has a great location just a short walk from the town center, the rooms are comfortable and what you would expect from a Novotel. A lot of work has clearly been done to ensure that guests feel safe regarding the Covid19 situation. We stay at the hotel at least 4 times a year to visit family in the areas. Every member of the team at the hotel treat us like members of a family. You can not imagine how important this is when choosing where to stay. We stayed longer than usual this time and it really felt like being at home. Thankyou for a fantastic stay and see you asap.

In the past 3 years, I have stayed at this hotel roughly 40+ times. So I am certainly an avid fan of Novotel, both in Katowice and the brand itself. The staff are friendly and the rooms are comfortable. My issue I had this visit was mainly with the 'refurbished' gym. It is now 24/7 which is a great plus, however, they have decided to remove the one weights machine and they have 'free weights' available to use. However, I complained to the front staff that the free weights were missing (I.e. only 1 4kg, 1 5kg and 1 6kg, the pairs were missing). This is disappointing as means the gym is not wholly equipped. The food options seem to have been reduced also, which was not quite disappointing, but was not what I expected of the brand. I will still be planning to stay at the hotel again in March and April at least, and hope the above is addressed accordingly.

Even booked 2 months in advance with wish of high floor we were put in lowest floor. When we arrived they said they cant give another room. That was a pity. Breakfast was ok. Next time we may chose another hotel.