Hotel Mercure Wroclaw Centrum 4성
고객 평점 (ALL 평가) 4.7/5 1,617 리뷰
151 modern guest rooms
In the city center next to the old town
Conference center with modern audiovisual equipment and dedicated service
Spa and fitness to relax after business meeting or sightseeing
Winestone restaurant serves unique flavors in company of perfect wine
Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.
ALLSAFE 승인 호텔
pl. Dominikanski 1
Centrum Turystyki Biznesowej: E pl. Dominikanski
Main Railway Station: 122 pl. Dominikanski
Centrum Turystyki Biznesowej: 2,4,10, pl. Dominikanski
Main Railway Station: 2,4,8,11,17 pl. Dominikanski
RUZYNE 200km / 124.29마일
STRACHOWICE 12km / 7.46마일
BIELANY 5km / 3.11마일
WROCLAW GLOWNY 1km / 0.62마일
체크인 시간 : 부터 - 체크아웃 시간 : 까지
Welcome to WINESTONE Bar and Restaurant! Discover the taste of dishes served on stone plates called les planches and indulge your senses with a specially selected collection of wines.
Standard Room with a city view, Superior Room with a city view.
100% 인증된 실제 투숙객 리뷰자세히 보기
A bit pricey...
트립어드바이저 평점 4.0/5
tomasz_trips 비즈니스 - TripAdvisor 인증 리뷰
Clean, super location, excellent breakfast options. Just try to avoid rooms from 316-332 or buy ear plugs, especially if you are a light sleeper, as there is some annoying device running at night. But apart from that, the overall experience was pleasant.
Dear Mr. Tomasz, thank you very much for taking the time to leave your opinion about your stay at Mercure Wroclaw Center. We are glad that you enjoyed your accommodation and our breakfast services. It also great to read that our staff contributed to the positive travel experience. We are sorry for any inconveniences that appeared during your stay. Please be assured that we are already taking the appropriate steps to remedy the problem and avoid it happening again in the future. Thank you again for sharing your feedback with us. We hope you will trust us again and give us the opportunity to better serve you in the nearest future by your next stay. Best regards.
Review of Mercure Wroclaw
트립어드바이저 평점 3.0/5
grzegorzszymanski 비즈니스 - TripAdvisor 인증 리뷰
hello, In general it was ok but I would expect for such a hotel : - iron and iron desk in the room not somewhere on the floor, I do not like rooms without open Window, the air inside is really heavy. Regards, G.
Szanowny Panie Grzegorzu, serdecznie dziękuję za podzielenie się z nami uwagami na temat pobytu w naszym hotelu. Cieszy mnie, że Pana pobyt był udany. Przykro mi jednak, że nie spełniliśmy w pełni Pana oczekiwań jeśli chodzi o udogodnienia. W dodatkowe wyposażenie takie jak deska i żelazko znajdują się w pokojach typu privilige. W hotelu mamy również ogólnodostępną prasowalnię. Nasz personel zawsze służy pomocą i z chęcią udostępnia potrzebne wyposażenie na życzenie Gościa. Mam nadzieję, że zaufa nam Pan ponownie i podczas kolejnej wizyty będziemy mogli zaprezentować najwyższą jakość świadczonych przez nas usług. Serdecznie zapraszam.
트립어드바이저 평점 4.0/5
16071961 Z 비즈니스 - TripAdvisor 인증 리뷰
Lovely welcome from reception staff. You can tell she enjoys her job. I had a wonderful room. The staff are generally very helpful. The room was not cleaned during my stay. The bed was comfortable and I slept like a baby. Food was very good.
Thank you very much for a great review of our hotel. I am glad that our staff could contribute to a positive experience of staying at our hotel. Our housekeeping still cleans the rooms at the express request of the Guest. We are sorry that this has not been communicated. I hope we will have an opportunity to welcome you again at Mercure Wroclaw Center and provide the best service by your next visit. Best regards.
Nice but not perfect
트립어드바이저 평점 3.0/5
nicolaabate 가족 - TripAdvisor 인증 리뷰
Everything was actually pretty good until checkout. Where the desk boy devided that we are liars and refused to reply to our questions just because he cant verrify our claims. The collegue was working that day bus was on her break.
Dear Madam, thank you very much for taking your time and sharing your opinion about your visit at Mercure Wroclaw Center. I am happy to read that your stay was comfortable and we are sorry about any inconveniences that appeared during your stay. I would like to assure you that all explanations were not intended to offend you, but to clarify any misunderstandings which appeared during the check-out. We will carefully check what was the cause of the incidents and take the appropriate measures to address the problem and prevent future occurrence. Your opinion is very important for us and help us to provide a better service in the future. I hope that you will trust us again and visit our hotel. We will do our best to make your next visit the most pleasant. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on firstname.lastname@example.org if you wish to discuss this matter in further details. Best regards - Marlena Miernik - Guest Experience Specialist
Great location, but need to update the rooms
트립어드바이저 평점 3.0/5
LeFritz78 비즈니스 - TripAdvisor 인증 리뷰
The hotel is nicely located very close to the city center and old town. I only stayed there one night and I did not take advantage of many service offerings. The bar and restaurant area look nice, but I cannot evaluate their service offering. I had a standard room after having rejected a room upgrade that comes for being a gold member (only available option was with a connecting door to another room, which I did not want). I felt the room to be very old. The carpet make it look dirty and I did not feel super comfortable. Not that it was dirty, but it gave me the impression. Given the high price (approx. 150 €), I find a miss match of price vs quality. People at the reception were very kind, the breakfast buffet was good. But when it comes to business travelling you want to feel comfortable in your room, which was not really the case. Unfortunately an overall not so good experience.