Novotel Wroclaw Centrum 4성

고객 평점 (ALL 평가) 4.8/5 1,820 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Wroclaw Centrum - Image 1
Novotel Wroclaw Centrum - Image 2
Novotel Wroclaw Centrum - Image 3
Novotel Wroclaw Centrum - Image 4
Powstancow Slaskich 7, 53-332 Wroclaw, 폴란드

호텔설명

호텔 추가 정보

  • Near the Old Town

  • 10 minutes from the main railway station

  • Modern, stylish lobby

  • NOVO2: a stylish lounge bar

  • A view from our modern rooms

숙박

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호텔 위치

Novotel Wroclaw Centrum

Powstancow Slaskich 7
53-332 Wroclaw
폴란드

GPS:51.09849, 17.024485

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

NOVO SQUARE LOUNGE BAR

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  1,820 리뷰

고객 평점 3.5/5

Insoo K. 비즈니스 - 전체(All) 통지 확인

위치와 조식 서비스, 방 컨디션 등 다방면에서는 만족스럽습니다. 다만 세탁서비스는 변경 또는 공지가 필요해 보입니다. 세탁 서비스 종이를 작성하지 않았음에도 불구하고 세탁봉투에 넣어놓으면 말도 없이 가져가서 비용을 청구하는 상황이 발생했고 이는 매우 불만족 스럽습니다. 체크인시에 해당 내용에 대한 고지가 없었고, 상황이 발생한 후에 그러면 안된다고 말을 해주는것은 잘못된것이라고 생각합니다.

Dear Insoo K., Thank you very much for sharing your feedback with us. We are truly glad to hear that you were satisfied with our location, breakfast service, and room conditions. At the same time, we sincerely apologize for the frustration and misunderstanding regarding the laundry service. You are absolutely right that the laundry was collected without the completed form, and we fully understand why this caused dissatisfaction. This situation is on us, and we are sorry for the inconvenience. To clarify: the laundry bag was left in the room in a clearly visible place. According to our internal procedure, when our team finds laundry prepared in this way — even without a filled-out form — we collect it, as many guests tend to forget to complete the slip. In this case, our staff followed that standard process. Your items were promptly returned, and you were not charged for this service in the end. That said, we fully understand that the situation should have been communicated better at check‑in, and we are sorry that it wasn’t. We will reinforce this information with our team to ensure clearer communication going forward. Once again, please accept our sincere apologies. We truly appreciate you bringing this to our attention and hope to have the chance to welcome you again, providing an experience free of such misunderstandings. Sincerely, Alicja Golon Guest Experience Manager

고객 평점 4.5/5

Youngtae H. 비즈니스 - 전체(All) 통지 확인

방 컨디션과 서비스 모두 만족스러웠습니다 안내데스크의 직원도 너무 친절하여 좋았습ㄹ다 다만, 호텔 앞에서 모르는 사람이 저에게 침을 뱉은 사건을 경험하였습니다 인종차별이라고 느껴 다음에는 이런 경우가 발생되지 않도록 호텔 앞 부분도 신경써주시길 부탁드립니다

Dear Youngtae H., Thank you very much for sharing your feedback. We are pleased to hear that you were satisfied with both the room and the service, and that our front desk team made a positive impression. We are, however, deeply sorry to learn about the distressing incident that occurred in front of the hotel. No guest should ever experience such behavior, and we fully understand how upsetting this must have been. Although the situation happened outside the hotel and was beyond our direct control, we take your concerns very seriously. We will increase our attention to the front area of the hotel to help ensure a safer and more comfortable environment for all our guests. Your feedback is extremely valuable and helps us improve the experience we provide. Thank you once again for bringing this to our attention. We sincerely hope to welcome you again under much better circumstances. Sincerely, Alicja Golon Guest Experience Manager

고객 평점 1.5/5

Myungbo C. 비즈니스 - 전체(All) 통지 확인

체크인이 너무 오래걸렸고 인보이스를 요청했지만 받지 못했습니다.

Dear Myungbo, Thank you for taking time to share your experience. We are truly sorry that we did not meet your expectations. If it comes to a long check-in process, unfortunately we have changed our hotel system less than a week ago from now and we are still trying to achieve fluency as we work with totally new system. Our front desk tries their best to assist all of the guests as fast and fluent as possible. We are sorry that you didn't experience that kind of a service. If it comes to an invoice, I can see that it was sent to you directly from the system on Saturday early morning. We are sorry for the delay. Please, kindly check your mailbox so we can make sure you got the invoice. In case of any additional questions or problems please contact us so we can assist you: HA… We highly hope that you will give us another chance to provide you with better service and visit our hotel again in the near future. Sincerely, Zuzanna Mirecka Guest Experience Specialist.

고객 평점 5.0/5

Sangwook P. 비즈니스 - 전체(All) 통지 확인

참이슬 좋아요. 조식 신라면, 우동 좋아요!

Dear Sangwook P., Thank you for your positive feedback. We are delighted to hear that you enjoyed our breakfast options and the attentive service tailored to your preferences. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Alicja Golon Guest Experience Manager

편안한 숙박

고객 평점 4.5/5

S. H. 비즈니스 - 전체(All) 통지 확인

작년부터 폴란드 출장시 이용하는 호텔입니다. 늘 부족함 없는 서비스와 한국인 투숙객을 위한 특별 서비스(조식)가 너무 만족스럽습니다.

Dear S. H., Thank you so much for your continued trust in our hotel! We're thrilled to hear that you are satisfied with the service, and we’re happy to offer special breakfast options for our Korean guests. We look forward to welcoming you back on your next business trip to Poland! Best regards, Alicja Golon Guest Experience Manager

그 외 웹 사용자 평가 등급

  • 591 리뷰 9.2/10 위치
  • 837 리뷰 7.9/10 객실
  • 1,015 리뷰 9.6/10 서비스
  • 13 리뷰 9.7/10 인터넷 가격
  • 621 리뷰 9.6/10 조식
  • 592 리뷰 9.5/10 레스토랑
  • 356 리뷰 6.3/10 안락함
  • 302 리뷰 8.6/10 청결도

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