Dear Kyungkook P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfortable accommodations, welcoming gifts, and friendly service. Our team is always here to assist guests. We look forward to welcoming you back in the future. Sincerely, Alicja Golon Guest Experience Manager

Dear Seongmin S., Thank you for taking the time to share your positive feedback regarding our convenient laundry facilities and the cleanliness of your room. We are delighted to hear that you had a satisfying experience during your stay. We hope to see you again soon! Sincerely, Alicja Golon Guest Experience Manager

Dear Insoo K., Thank you very much for sharing your feedback with us. We are truly glad to hear that you were satisfied with our location, breakfast service, and room conditions. At the same time, we sincerely apologize for the frustration and misunderstanding regarding the laundry service. You are absolutely right that the laundry was collected without the completed form, and we fully understand why this caused dissatisfaction. This situation is on us, and we are sorry for the inconvenience. To clarify: the laundry bag was left in the room in a clearly visible place. According to our internal procedure, when our team finds laundry prepared in this way — even without a filled-out form — we collect it, as many guests tend to forget to complete the slip. In this case, our staff followed that standard process. Your items were promptly returned, and you were not charged for this service in the end. That said, we fully understand that the situation should have been communicated better at check‑in, and we are sorry that it wasn’t. We will reinforce this information with our team to ensure clearer communication going forward. Once again, please accept our sincere apologies. We truly appreciate you bringing this to our attention and hope to have the chance to welcome you again, providing an experience free of such misunderstandings. Sincerely, Alicja Golon Guest Experience Manager

Dear Youngtae H., Thank you very much for sharing your feedback. We are pleased to hear that you were satisfied with both the room and the service, and that our front desk team made a positive impression. We are, however, deeply sorry to learn about the distressing incident that occurred in front of the hotel. No guest should ever experience such behavior, and we fully understand how upsetting this must have been. Although the situation happened outside the hotel and was beyond our direct control, we take your concerns very seriously. We will increase our attention to the front area of the hotel to help ensure a safer and more comfortable environment for all our guests. Your feedback is extremely valuable and helps us improve the experience we provide. Thank you once again for bringing this to our attention. We sincerely hope to welcome you again under much better circumstances. Sincerely, Alicja Golon Guest Experience Manager

Dear Myungbo, Thank you for taking time to share your experience. We are truly sorry that we did not meet your expectations. If it comes to a long check-in process, unfortunately we have changed our hotel system less than a week ago from now and we are still trying to achieve fluency as we work with totally new system. Our front desk tries their best to assist all of the guests as fast and fluent as possible. We are sorry that you didn't experience that kind of a service. If it comes to an invoice, I can see that it was sent to you directly from the system on Saturday early morning. We are sorry for the delay. Please, kindly check your mailbox so we can make sure you got the invoice. In case of any additional questions or problems please contact us so we can assist you: HA… We highly hope that you will give us another chance to provide you with better service and visit our hotel again in the near future. Sincerely, Zuzanna Mirecka Guest Experience Specialist.

Dear Sangwook P., Thank you for your positive feedback. We are delighted to hear that you enjoyed our breakfast options and the attentive service tailored to your preferences. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Alicja Golon Guest Experience Manager

Dear S. H., Thank you so much for your continued trust in our hotel! We're thrilled to hear that you are satisfied with the service, and we’re happy to offer special breakfast options for our Korean guests. We look forward to welcoming you back on your next business trip to Poland! Best regards, Alicja Golon Guest Experience Manager

Dear Jihye L., Thank you for sharing your feedback! We're glad to hear you enjoyed the breakfast and that our front desk team made a positive impression. We also appreciate your comments regarding the gym and sauna area. We aim to maintain a comfortable and respectful environment for all guests, and we'll take your feedback into account to improve this aspect. We hope to welcome you again soon! Best regards, Alicja Golon Guest Experience Manager

Dear Ms. Dayoung, Thank you for your valuable feedback. We’re glad you enjoyed our housekeeping, laundry services, and breakfast, and that our team was friendly. We apologize for the issue with the warm water smell and the Wi-Fi instability. We will address both concerns to improve the experience for future guests. We also appreciate your suggestion about the omelette service, we are sorry that this service was not offered during Your stay. It will for sure be considered to offer it daily. Thank you for highlighting the noise issue – we’re happy our team responded promptly. We’ll also ensure better guidance on using the ventilation system. We’re pleased you were satisfied with our sustainability initiatives and the Accor loyalty program. We look forward to welcoming you back and ensuring an even better stay. Best regards, Aizhan Musinava Specjalista ds. satysfakcji gości Guest Experience Specialist

Dear Mr. P., Thank you for your kind words! We’re thrilled to hear that you had a great experience and that our customer service left a positive impression. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another enjoyable stay. Best regards, Alicja Golon Guest Experience Manager