Mercure Lisboa Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 023

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 LIZBONA, Portugalia

Opis

O hotelu

  • Certyfikat GreenKey i Breeam In-Use 2025

  • Basen z panoramicznym widokiem jest czynny przez cały rok.

  • Blisko transportu publicznego i stacji kolejowej Sete Rios.

  • Blisko lizbońskiego zoo, fundacji Gulbenkiana i El Corte Inglés.

  • 5 sal konferencyjnych

Nasze pokoje

Lokalizacja hotelu

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 LIZBONA
Portugalia

Pozycja GPS:38.737657, -9.165859

Telefon
+351 21 720 8000

Połączenia z krajową
siecią stacjonarną

Faks +351 21 720 8089

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

MERCURE LISBOA - RESTAURANT

Ciesz się odprężającą i serdeczną atmosferą oraz menu inspirowanym tradycyjną kuchnią portugalską i lokalnymi produktami. Zapraszamy od 18:30 do 22:30. Przekąski są dostępne w godzinach 12:00-22:30.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 1 023

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 769

Customer service

Ocena na stronie TripAdvisor 3.0/5

janeeno424 Opinia zatwierdzona w TripAdvisor

Checked in with a tour group. Luggage was placed in our rooms prior to our arrival. When we checked in we were given a room. Upon entering room we found luggage from another couple in room. Went to desk as they were giving same keys to that couple. Gave us our keys and only 1 bag in room. Back to desk and reported. Said would check. Half hr later back to desk and front desk seemed like he didn't know what we were talking about. Reported also to tour manager. He talked with desk and we were told they were checking other rooms and vacant rooms. No luck. Next day we were told to file police report. Officers showed up at 1130 pm. Next day as we were coming back from a local tour we overheard a gentleman say he found a bag in the room. Yep it was ours and directly across the hall from our room and in block of tour rooms. Desk clerks response was oh well I guess I missed that room! Your bartenders were great and breakfast staff were good. Front desk clerk we dealt with needs a refresher in customer service!

Dear Mrs. Janeen, Thank you for providing additional details regarding your stay. We sincerely regret that the issues with luggage placement and room allocation caused repeated inconvenience and frustration. While efforts were made to locate the missing bag, we acknowledge that this process did not meet the standard of service you should expect. As part of standard procedure, local authorities were contacted to document the matter, and we regret that this step added to the disruption of your evening. The eventual discovery of your luggage in a nearby room highlights areas where our internal coordination can improve, and we are taking steps to prevent similar situations in the future. We are glad to hear that our bartenders and breakfast staff provided a positive experience. At the same time, we regret that interactions at the front desk did not convey the attentiveness and support our guests deserve. Your feedback has been shared with the team to reinforce service standards and communication. Please accept our sincere apologies for the inconvenience. We appreciate your candid feedback, which helps us improve, and regret that this affected your overall impression of the stay. Kind regards, Ivone Pereira Front-Office Manager

Ocena klientów 4.0/5

Piotr P. Pary - Opinie potwierdzone ALL

Był to nasz pierwszy pobyt w tym obiekcie, bardzo udany. Hotel oferuje wygodne pokoje i smaczne śniadania. Jest bardzo wygodnie położony jako baza do zwiedzania miasta i jego okolic (bliskie położenie stacji meta, dworca kolejowego, przystanku autobusowego). Obiekt godny polecenia.

Szanowny PIOTR P. Serdecznie dziękujemy za podzielenie się swoją opinią o pobycie w Mercure Lisboa. Cieszymy się, że pierwszy pobyt w naszym hotelu był udany i że docenił(a) Pan/Pani wygodne pokoje, smaczne śniadania oraz dogodną lokalizację jako bazę do zwiedzania miasta i okolic. Państwa rekomendacja jest dla nas bardzo cenna. Mamy nadzieję, że wkrótce będziemy mieli przyjemność gościć Państwa ponownie i zapewnić równie komfortowy pobyt. Z wyrazami szacunku, Paulo Castro

Decent hotel at a decent price

Ocena na stronie TripAdvisor 4.0/5

willdejager Opinia zatwierdzona w TripAdvisor

Decent four star hotel. The front desk staff is not always overtly friendly, but professional. The staff at the bar is friendly. Because of my Accor All status, I was upgraded to a privileged room (511) with a free minibar included, which was a nice gesture. The room was big enough with a comfortable bed and a fridge plus safe provided. And the shower was good. You can skip the daily clean and get some extra loyalty point added to your account when you do this. There is some outside noise, because the hotel is close to a flightpath in and out of Lisbon Airport, but nothing significant. The room insulation is good. A five minute walk to the Sete Rios station and the blue metro line taking you downtown in ten to fifteen minutes. Alternatively you van walk in forty-five to fifty minutes to the main sights in Lisbon, but be aware. To the centre is mainly down hill, back to the hotel is mainly up hill. For the €60 to €70 a night, yes it was low season, paid for this hotel, this stay was a good price-quality ratio. For this price (or even a little higher), I would book this hotel again.

Dear Will, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Lisboa Hotel. We appreciate your positive remarks about our accommodation and the value you found during your visit. I am pleased to hear that your upgraded room met your expectations and that you enjoyed the comfortable bed and amenities provided. It is also gratifying to know that you found our bar staff welcoming. Your observation regarding the front desk staff is duly noted, and we will continue to emphasize the importance of approachable service in our training. We are glad that you appreciated the option to skip daily cleaning to earn loyalty points, as we aim to enhance our guests' experience through our Accor All program. Your comments about the noise from the nearby flight path will be taken into consideration for future improvements. Thank you for highlighting the convenient location of our hotel as well. We look forward to welcoming you back in the future. Best regards, Mercure Lisboa Hotel

Ocena klientów 2.5/5

Artur S. Pobyt służbowy - Opinie potwierdzone ALL

Hote wymaga odświeżenia. Obsługa poniżej poziomu hoteli z sieci Accor. Śniadanie ok.

Szanowny Panie Arturze S., Dziękujemy za podzielenie się swoimi uwagami. Przykro nam, że nie spełniliśmy Pana oczekiwań dotyczących standardu obiektu oraz obsługi. Państwa opinie są dla nas niezwykle cenne, a my będziemy pracować nad poprawą jakości naszych usług. Z poważaniem, Mercure Lisboa Hotel

OK Hotel close to the subway stop. Clean. Good breakfast included

Ocena na stronie TripAdvisor 3.0/5

752snailm Opinia zatwierdzona w TripAdvisor

We arrived early and our room wasn’t ready for check-in, no bar or restaurant open until supper time. Hotel was clean. After checking in there was a bad smell in the hallway, but luckily nothing in our room. The air conditioning does not work so the room was very muggy, had to leave window open and listen to traffic noise. Room was clean with a mini fridge that was stocked daily of small items like orange juice, water, and chocolate bars. Wi-Fi worked trouble free for us. TV uses local cable with no choice for streaming services. Short walk to the subway or to restaurants and bars. Short subway ride away from more dense shopping and eating areas. No fitness center or laundry services. Offers a very good breakfast selection

Dear Guest, Thank you for sharing your experience with us and for choosing Hotel Mercure Lisboa for your stay. Your feedback is very important to us as it helps us improve our services continuously. We sincerely apologize for the inconveniences you mentioned, including the delay at check-in, the smell in the hallway, and the air conditioning issue. Please be assured that we will review these matters internally to prevent them from happening again. Regarding your comment about the lack of laundry service, we would like to inform you that we do offer laundry service from Monday to Friday for your convenience. Should you need this service during a future stay, you can request it directly at the reception. We remain at your disposal for any further assistance and hope to have the opportunity to welcome you again, providing an even more pleasant experience. Kind regards, Paulo Castro Hotel Mercure Lisboa

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 414 Liczba opinii 8.5/10 Lokalizacja
  • 619 Liczba opinii 6.1/10 Pokój
  • 626 Liczba opinii 8.7/10 Obsługa
  • 18 Liczba opinii 6.5/10 Internet
  • 299 Liczba opinii 7.2/10 Śniadanie
  • 239 Liczba opinii 6.5/10 Czystość
  • 191 Liczba opinii 7.3/10 basen
  • 161 Liczba opinii 4/10 Klimat

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