Sofitel Lisbon Liberdade 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 968

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Avenida Da Liberdade 127, 1269-038 LIZBONA, Portugalia

Opis

O hotelu

  • Blisko teatrów, luksusowych butików i muzeuów.

  • Ciesz się chwilami z rodziną

  • W odległości spaceru od Rossio, Praça do Comércio i dzielnicy historycznej.

  • Najlepsza lokalizacja w Lizbonie, w samym sercu Avenida da Liberdade

  • Eleganckie i komfortowe apartamenty

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Lokalizacja hotelu

Sofitel Lisbon Liberdade

Avenida Da Liberdade 127
1269-038 LIZBONA
Portugalia

Pozycja GPS:38.71891, -9.14508

Telefon
+351 21 322 8300

Połączenia z krajową
siecią stacjonarną

Faks +351 21 322 8310

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

MATIZ LISBOA

Szef kuchni, Daniel Schlaipfer nadaje własny akcent wszystkim daniom, wzbudzając ciekawość i smak oraz oferując ekskluzywne doświadczenie.

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 1 968

Ocena TripAdvisor  4.5/5  Liczba opinii: 4 972

Certyfikat Doskonałości 2024

Nor that SOFITEL...

Ocena na stronie TripAdvisor 3.0/5

StrasbourgPhil67 Couples - Opinia zatwierdzona w TripAdvisor

Been a client at Sofitel Lisbon already before Covid. It has been since renovated with skinny rooms and a continuous bad smell from the lobby. In addition, I am a Diamond Member with Accor for years. I visited Sofitel hotels worldwide, from Chicago, NY, Paris and Thailand etc... Not the same level in Lisbone anymore. For Diamond Members : Here, NO upgrade for top members, a first since the last 4 years with Sofitel and Accor from China, NY and Paris. Local management will reply there is no superior availability... Not even true but no one even thought about It. Last experience there in Lisbon! Many other 4 and 5* hotels starting by Tivoli Liberdade next block.

Dear StrasbourgPhil67, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are sorry to understand that your experience with us did not live up to your expectations. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. We have taken note of your comments as our goal is to always exceed our guests’ expectations. We value your feedback and we will take steps we can to improve our service. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Checked out early.

Ocena na stronie TripAdvisor 2.0/5

DXB_MJ Opinia zatwierdzona w TripAdvisor

Stayed here in July at the end of our trip to Portugal. Booked what seemed like a decent offer online. This offer was for families, and a second adjoining room was half price. However, when we got to check in we were told that all adjoining rooms were booked and we would have two rooms, separate, on the same corridor. When I explained that this would be an issue with our kids being 5 and 8 years old only, it didn't really seem to register with the staff. We were told that "requesting" an adjoining room was same as asking for a room on a high level. I must say I disagree with this. They lady gave us the room keys, saying "here is yours and here is the kids room keys". Im not sure she understood that you cant put a 5 and 8 year old, locked in a hotel room over night! There was no offer to try and resolve this, no offer to speak to a supervisor to find some sort of solution. So while we were booked for 4 nights, we only paid for 1 at that point, pending us finding a differnt hotel that would allow us to have the rooms that we needed. We were told that we needed to decide otherwise our keys would de-activate by 11am the next day. So, at last minute it was impossible to find another hotel, as they were all booked. In the end we changed our flights, and checked out early! The problem here is that our issue just seemed to be inconsequential to the hotel, but in reality it's a show stopper and resulted in us cutting our holiday short. We had to split one parent, one kid to each room, lights out at 7:30pm, day done, lying n the dark in a small room! It didnt seem to bother the staff we were checking out early, and were not asked how our stay was when we checked out, and no follow up email from the hotel, hence writing my review here. Other than that, the location is great, breakfast was good. Other reviews say the hotel is outdate, but I don't really agree with that. Just a shame that the team doesn't seem to have the greatest care for its guests. I note the other reviews on here, along with some other conversations I witnessed at the hotel. Shame!

Dear DXB_MJ, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. Regarding the issue about the connecting rooms please kindly note that we are not able to guarantee its availability at the time of booking, since we have a very small number of these types of rooms in our inventory. In this way, the assignment of the same is carried out during the check-in. Nevertheless, we are sorry to understand that your experience with us did not live up to your expectations. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. We value your comments and we will take steps we can to improve our service, as our goal is to always exceed our guests’ expectations. We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future and provide you with a better service. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Dobrze zlokalizowany hotel.

Ocena klientów 2.5/5

Bart Pobyt służbowy - Opinie potwierdzone ALL

Mój pobyt w hotelu Sofitel w Lizbonie pozostawił mieszane uczucia. Hotel jest pięknie położony bardzo blisko centrum, co sprawia, że jest idealną bazą wypadową do zwiedzania miasta. Pokoje są czyste i dobrze utrzymane, co zdecydowanie zasługuje na uznanie. Niestety, największym mankamentem jest jakość obsługi. Podczas mojego pobytu zdarzyło się, że zostałem obudzony przez obsługę, która wchodziła do pokoju, aby wykonać wieczorne sprzątanie, mimo że wyraźnie spałem. Było to bardzo niekomfortowe i zakłóciło mój odpoczynek. Dodatkowo, obsługa recepcji okazała się mało sympatyczna. Brakowało uśmiechu i przyjaznego podejścia, co w znaczący sposób wpłynęło na moje ogólne wrażenie z pobytu. Hotel, mimo swojej dogodnej lokalizacji i czystości pokoi, po prostu nie ma uroku. Pobyt tam nie był w żaden sposób wyjątkowy, a doświadczenie obsługi pozostawia wiele do życzenia. Sofitel w Lizbonie niestety nie spełnił moich oczekiwań pod względem jakości obsługi i wyjątkowości pobytu.

Dear Mr B., Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are glad to hear that you enjoyed our central location as well as the room and cleanliness. Nevertheless, we are sorry to understand that your experience with us did not live up to your expectations. We have taken note of your comments, and please rest assured that we will take the appropriate measures to avoid future occurrences and improve our service. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future and provide you with a better service. Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Ok but…

Ocena na stronie TripAdvisor 4.0/5

nedoggy Opinia zatwierdzona w TripAdvisor

Hotel location is great and overall the hotel staff were good and flexible (shout out to Frederico Melo). However, there were a few noticeable issues. Specifically, a number of the rooms occupied by my family smelt of sewage. Despite many complaints, the issue was never resolved. This is sadly enough to ruin the experience at the hotel as each time you walk into your room it smells like a toilet. Not very welcoming at all. There were also some items added to our final bill which were not incurred by us but where the hotel had assumed that other guests dining were being paid by us. Luckily we spotted this before making payment and it was removed. Overall, not the full Sofitel experience my family was used to. Hopefully things management can work on.

Dear nedoggy, Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay overall with us, that you enjoyed our central location and professionalism of the staff, especially from Frederico who made your experience remarkable. Nevertheless, we have taken note of your comments; please rest assured that we will take the appropriate measures to avoid future occurrences. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. Hoping to be able to serve you better during your next stay! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Old smelly and uncooperative staff with a tricky rooms description

Ocena na stronie TripAdvisor 2.0/5

Mohammed A Rodziny - Opinia zatwierdzona w TripAdvisor

The suite description is mis leading as it shows that it can accommodate 3 person. During check in the front desk refused to check me in and were very uncooperative. I even asked them to change my reservation to two rooms instead but they rejected and forced me to rent a room in addition to my suite which cost me much more. I was very unsatisfied but they didn’t care. As a result I cut my stay from three nights to one night. In addition, the added single room I had was extremely small and smelly and suddenly the roof started dripping water. It was one of the worst experiences. In general the hotel is old and doesn’t worth its rooms rates.

Dear Mohammed, Thank you for staying at Sofitel Lisbon Liberdade during your time in Lisbon, and for taking the time to comment about your stay. We are sorry to hear that your experience with us did not live up to your expectations. We have taken note of your comments regarding the state of the room, please be assured that we will take appropriate action to prevent future occurrences. Please accept our most sincere apologies for any inconveniences this may have caused during your stay. Hoping to be able to serve you better during your next stay! Yours sincerely, Fátima Rana Quality Manager Sofitel Lisbon Liberdade

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 452 Liczba opinii 5.5/10 Komfort
  • 331 Liczba opinii 7.9/10 Śniadanie
  • 209 Liczba opinii 7.6/10 Czystość
  • 117 Liczba opinii 5.4/10 Dobra oferta cenowa

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.