ibis Lisboa Sintra 2 gwiazdki

Great hotel. Ideal for short trips. Rooms basic, clean. Everything u need for short stay. Bathroom spotless. Large beds. Car parking available. Friendly and helpful staff. Breakfast is very good and reasonable for €7 There is a nearby supermarket auchan 5 mins walk away

Generalnie zgodnie z oczekiwaniami

We asked for a soup, breads and water at the Ibis Kitchen. As they have a limited menu and we are vegetarians, I ordered by Uber Eats a vegetarian food for us. When I got it and sat again with my boyfriend. The frontdesk was at our table and said we couldn't eat anything ordered outside the hotel. It was cold 13C and they just had an external area without proper roof and not heated. I said we couldn't eat outside freezing and he said it was not his business. Then we asked where was the rules about not eating food ordered outside and he said that's not written but it doesn't matter because there is anything allowing us to eat inside. We fell awful! I've been in many hotels of the Accor chain but that was our first terrible approach like that. Extremely intolerant because despite we did not agree him, we didn't refuse to obey "the rules". He suddenly showed up again while I was checking online about our rights as a costumer and he said he had called the hotel director whom assured the hotel rule to not allow us to eat inside Ibis Kitchen. The first point we're not deaf or people with a cognitive impairment , we did got the message at the first time, what we told him to leave us alone because we're not eating anything. I was just with the package on the table. I'm a Platinum Loyalty Client Program and I can't describe what disappointed treatment at this hotel. Diogo is a rude, impolite, impatient and unprofessional frontdesk. Surely we never come back to Ibis Lisboa Sintra hotel. We've registered our bad experience but we know that's probably a wasting of time book... It's not about the hotel rules it's about how you treat and approach your guests. It's about the professional way you can handle situations and not arguing costumer with harsh answers. We ended up having cold dinner at the hotel room because we're a couple and the room had only one chair. So as we appreciate some dignity when having dinner, we waited an extra chair. We consider eating food on the bedroom not our trip priority.

Pros: clean, comfortable rooms. Cons: no tea/coffee in room, basic breakfast (virtually no hot food - not even bacon!), Restaurant only really serves pizza - ok, but not exceptional, location not really near anything useful. Billed as Sintra - but actually a short drive away; we were advised to park at Sintra railway station and walk from there. Driving to Sintra itself is *not* a good idea. Most disappointing aspect was lack of evening options - the hotel is essentially on an industrial estate, so there are very few restaurants or bars in walking distance that are open in the evening (though there is a 24-hour McDonald's nearby, if that helps).

Stayed here for a few days as a base to visit the Sintra Monuments. Hotel is clean and tidy and the rooms comfortable with a pod type bathroom. There is little food options here, the hotel serves pizza and there is a McDonalds down the road. Whatever monuments you are visiting you need to travel so this is a good base the hotel has a pack of the attractions on checkin. Breakfast is good if busy and to be enjoyed. We had a car and visited several of the attractions, see my separate reviews. We also took the opportunity to go to the coast which is another option for accommodation.