宜必思马德里阿尔卡拉酒店 1 星

客户意见评级 (ALL 评级) 4.5/5 1,599 评论

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Valentin Beato 20, 28037 马德里, 西班牙

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酒店其他优惠

  • 乘坐地铁只需 20 分钟即可抵达市中心（距"Suanzes"站 151 米）

  • 5 分钟即可抵达大都会体育场。您可以在此欣赏精彩的体育赛事和音乐会！

  • 距西班牙最大的机场阿道弗·苏亚雷斯马德里-巴拉哈斯机场 8 公里（5 英里）

  • 靠近 IFEMA 会展中心和拉斯班塔斯斗牛场

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宜必思马德里阿尔卡拉酒店

Valentin Beato 20
28037 马德里
西班牙

GPS:40.439696, -3.626368

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邀您在此放松休闲。小酌怡情，重焕活力。这里是工作和放松的理想场所。

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我们的客人评论

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ALL 评级  4.5/5  1,599 评论

TripAdvisor 评级  4.1/5  1,351 评论

The rooms in the hotel did not match the descriptions on the website!

Tripadvisor 评级 1.0/5

NorthStar08717968712 经 TripAdvisor 认证的评论

I am trying to work out how to write a complaint about this hotel and this appears to be virtually impossible to do through the website, so I am having to resort to TripAdvisor. I stayed at Ibis Madrid Calle Alcala last weekend with my son and the room did not match the description on the website. While staff were polite, they were not remotely apologetic and made me feel very uncomfortable despite the fact that I was just trying to get the room I had booked! I raised this issue multiple times with the hotel itself on arrival. I booked a superior room. On the website, these are the features it was listed as having that were important to me: City View Single bed x 1 Queen size bed x 1 Coffee/tea making facilities Mini bar Hairdryer in bathroom I specifically chose this hotel (as opposed to the many others that are in the same area, including others in the Accor - and specifically Ibis - group) because of these features and paid extra in order to have them. It is the first time I've gone abroad for almost 10 years and this time I was the only adult, so I chose Ibis because I thought they were a reputable brand and felt 'safe', but now I'm not so sure! When we arrived, we were shown to what looked at first glance to be a 'superior' room, but it only contained one bed. I went back to Reception and pointed out that it only had one bed. They then gave me a new key card. When we went to the 2nd room, we found it did have 2 beds, but definitely was not a 'superior' room. I specifically needed the kettle to take some medication, which required boiled water, and this was why I had ensured I booked a room with this feature. It also didn't have the other 'superior' features, such as more space etc. I went back to Reception and explained that this was not a superior room. I showed them my booking and had open the website on my phone to show them what it said it contained. The Reception staff said that there was no such room at the hotel and it would be impossible for me to have 2 beds in a superior room. I asked if there was another Ibis that could provide what I had booked, since I knew there were many Ibis hotels in the city. They then made a phonecall in Spanish. I didn't understand enough to know who they were talking to or what the discussion was. After this phone call, they produced another key card and told me this was the last room I could try and they had nothing else. When we went up to the room, it was a superior room and did have 2 beds, so at least some of the problems were sorted. However, it did not have tea and coffee making facilities. This meant that I had to resort to complicated methods of getting bottled water heated through the weekend to take my medication. It was also pointless us using some of our luggage allowance to bring thermos flasks to try and keep costs down on our trip - we therefore spent more money than we had budgeted for on drinks. The 'city' view was literally a view of another high-ish rise building opposite in a not-great state of repair! Given that the 'city view' is only available in a superior room, I dread to think what could be an even worse view in other rooms! All I wanted was the room I booked!!! Had I been able to stay in the room I booked, then this hotel was indeed in a great location and the beds were really comfy. However, the stress of having to deal with all of this on arrival really spoilt our trip. I find things like this really stressful and hate having to raise issues, which was why I had paid more and chosen Ibis, because I thought I would be 'safe'. This is a real shame, as I will not be choosing Ibis again in a hurry, but will stick to rivals such as Travelodge, where I have never had a bad experience (but Travelodge specified that they did not provide a kettle hence me choosing Ibis).

客户意见评级 4.0/5

Yichi Z. 单人住宿 - 所有已确认评论

符合预期，无功无过，标准的宜必思

Dear Yichi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Iván C.

Average in general. No bad or good surprises

Tripadvisor 评级 3.0/5

643konstantinosp Solo travel - 经 TripAdvisor 认证的评论

This is typical Ibis of the 2005-2010 period in terms of room form and appearance. The bed is of the new type. The common entry space: reception, bar, restaurant was recently renovated. The distance to the city centre is big but there are plenty of buses and the metro station very near. Metro peak time horribly overcrowded. Twice during my stay in this hotel the air-conditioning switch in the electric panel was switched off so air-con was not working untill staff was informed. Two plugs only in the room away from the bed. Front rooms have more open space in front and are less claustrophobic. The hotel i. General needs renovation. Lowest accor hotel price/night.

All Services are Nice

Tripadvisor 评级 4.0/5

Benny H Couples - 经 TripAdvisor 认证的评论

I stayed 3 nights here from 10-13 Oct. 2024, my Spain trip was total 23 days living at 5 hotels, ibis madrid calle alcala is the best one among the all hotels on this trip, ibis sevilla hotel is the poorest one on my experiences. Hotel's hardware was fine with spacious room providing working table,air-cond, wi-fi facilities etc were functional n satisfactory. Hotel was located next to the metro station so traveled out for sightseeing more convenient. The breakfast was not special but it satisfied my requirements. The reception staff were friendly & helpful with very good manner n politely to guests.

Not up to our expectation..

Tripadvisor 评级 3.0/5

reinaldoputraa 经 TripAdvisor 认证的评论

We stayed for 2 nights after just staying in another Ibis property in Barcelona. Though the location is great with a proximity of 2-minute walking distance from Suanzes metro station, we found that there are some lack of fine detail inside the room. Plugs were scarce, only two on one side of the bed and another one in the bathroom. There were only one bathrobe (even there were two of us in the reservation detail) and no slippers at all. Moreover, they did not provide any adaptor for guests to borrow (they had charger and the cables, but we needed the adaptor for my wife's hair curler). However, the staffs were friendly and helpful. The whole experience could have been better with those finesse in detail.

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其他网络用户评价我们的酒店

  • 1,057 评论 8.8/10 位置
  • 1,059 评论 6/10 房间
  • 1,222 评论 9.1/10 服务
  • 19 评论 8.5/10 上网
  • 695 评论 5.8/10 舒适度
  • 645 评论 8.5/10 早餐
  • 493 评论 8.1/10 清洁度
  • 326 评论 5.9/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。