Novotel Venezia Mestre Castellana Hotel 4 stars

We book the hotel as the base for a two day trip to Venice. Other than the short distance to Venice, we wanted to enjoy the pool, but discoverd to our suprise that it was closed due to COVID-precautions. Unfortunately, this was not mentioned on the website. We would not have booked the hotel if we had known that. It would have been an act of fairness to mention it. While the staff was friendly, helpful and responsive, the hotel atmosphere was rather depressing with most amenities closed and few guests visible. At the end, our stay was double charged - which was another nuisance, albeit it was corrected rapidly after my intervention. In sum, too much went wrong this time.

There isn`t shampoo in the bad.

The staff is friendly but the whole infrastructure is getting old and not well maintained (broken furniture, Humidity stains on the walls...). No prior information regarding the COVID-19 measures, which are very specific to this hotel: closed swimming pool, no cleaning of the room, not even a bottle of water in the minibar, etc. The breakfast was very limited, no fresh fruit, old bread. Worst experience ever for a Novotel and certainly not up to a 4-star hotel.

We were unpleasantly surprised with the swimming pool being closed due to Covid-19 measurements. Of course no problem at all, but we would have liked to be informed before booking. We ended up staying just one night instead of the initial 3. Also the breakfast was not what we are used to, also due to Covid-19.

This hotel is in a very good location . 3ven better than we thought when we booked it as the connection to Venice city centre is very good and no inconvenience at all. Ample parking and good food and friendly service all accounts to a good experience. Had not for Covid the pool and gym would have been a great addition. The only reservation which I believe is not to ignore is the less pro-activeness of the management in dealing with long delays in serving breakfast. Even after 4 days of continuous queues to get breakfast- sometimes standing for more than 40 minutes each morning - managemnt did not sufficiently reacted to improve the situation. There was only one poor staff trying to serve ALL the guests as a super man. This was ridiculous to continue till we left after experiencing this 4 days. Some guests just left without taking breakfast since they gonna miss planned tours and other commitments. Hope you can improve on this. Apart from this pleasant experience ✨

Chose this Novotel because of its location and the pool. The pool was closed despite it being listed open on the website. No alternative was offered. When asked for an alternative, reception told us they would look it up. They forgot. When reminded, they came up with a name of a nearby pool that I could have googled myself and nothing else. Major disappointed from Novotel brand. Location is as you can see on the map. Close to the highway, bus stop to Venezia proper around the corner, not a pedestrian environment though.

We booed two nights at this hotel so we could visit Venice. Due to strict Covid-19 regulations we were allowed to use the hotel or its facilities so cannot give any feedback. Good size room, clean and convenient

We booked hotel mainly because of price (card bienvienue) and swimming pool. But when we arrive we were informed swimming pool was not able to use. I would appreciate to know it prior booking to have chance to decide as other hotels have this information mentioned on their website. I know the regulations now tells some measures but we stay now in Lago di Garda and all outdoor swimming pools are open. Indoor some of them are closed or with limited access with number of visitors. We went to Venice by bus and receptionist informed us its 10 minutes walk to bus station bus nr. 2 but honestly it was almost 20 minutes and outside 37 degrees. I was considering to go by car or taxi because I traveled with 10 years old kid.. but she told me its 10 minutes so we went to take bus. Breakfast to the room was nice. Also staff was kind even we got not very realistic information about distance to bus.

In total we spent 3 nights. Easy to access hotel. Not far away from Venice (15 min by bus). Nice, spacious rooms. Very kind and helpful staff at the reception desk. One definitively negative point: only average breakfast (not at usual Novotel standard) and very unpleasant servers.

All seems good, only one point needs to be improved: The spoon and coffee machine is not "clean". Not clean does not mean that they are dirty, just some water stain and thermonatrite. In addition, it is not close to Venice island. :)

Checkin rapido, otimo quarto, excelente welcome drink!

It was one night only just to stay on half way to Milan

I have stayed at numerous Novotel Hotels in the past 4 years all over Europe. I cannot express how wonderful the service has been. In the 4 past years and 20+ hotels the service overall by the Hotel Staffs and the Head Office has been very commendable. Just a tremendous experience.

Great location Friendly staff Missing was the city travel desk and booking for dolomite tour The Check in was hassle free Guidance for city tour with tickets for public transport available Breakfast was delicious Despite asking for late check out , by 30 minutes, house keeping started knocking on the door, a communication gap between reception and house keeping.

hotel is good... but for tourist and using public transport, it not that convenience...need to walk 10-15 minutes to get to the bus stop that direct to Venice...nice welcome amenities for accor gold member and staff very friendly and helpful especially at the counter