ibis budget Strasbourg centre gare 2 gwiazdki

BED BUGS WARNING !!! BEDBUGS The Hotel Ibis Hotel Budget Strasbourg Centre is conveniently located a short walk from the impressive Strasbourg train station. We arrived in the evening, and booked an affordable room from the street in front of the hotel (I think we might have even used their wi-fi). It seemed like a clean and affordable hotel with convenient nearby parking for our short road trip through the beautiful German and French countryside. When we got into the room, we quickly noticed a small bed bug trapped in a water glass of all places. While I am fine with budget hotels and basic amenities, I don’t have patience for bedbugs. IFKYK, these pesky insects can take weeks to get rid of, and one small egg or bug can cause a whole house infestation. Since we were only in the hotel room for less than 3 minutes and only booked the room a few moments before, we thought we could easily get a refund and just part ways. The hotel wouldn’t be out any money as they didn’t hold a reservation until we arrived, and the room was literally empty just before we arrived. WRONG. When we discreetly told the friendly receptionist about the bedbug, he wasn’t shocked or surprised at all, which was the first red flag. He let us know that he wasn’t authorized to refund the charge, and would need approval from his Manager who would be at the desk in the morning and could email us with an update. PERFECT, except that never happened. We didn’t receive an email, and after emailing the hotel numerous times, we were ignored, brushed off, discredited, and ultimately denied a refund based on a variety of irrelevant excuses. After many back and forth emails, we didn’t get anywhere or resolve anything, which we thought was a shame for such a reasonable concern and simple solution. SUMMARY: Great location and cheap price but be warned if you want to spend the whole night itching and scratching thinking about bedbugs, or deal with treating all your clothes on high heat and spraying your home with nasty chemicals when you return home, you get what you pay for here. A very disappointing end to an overall fabulous trip. Happy travelling!

The hotel is very well located, in front of the train station and within walking distance of the Old Town. Breakfast was good, buffet style, and the prices were correct. During our stay, vending machines for coffee and snacks were not working. We had a bad experience with the rude attitude of the woman at the front desk in the mornings, she was not welcoming, not smiling, and not helping. She didn't even apologize nor recognize her mistake, when the second day she gave us the wrong total to pay and I had to correct her, knowing the price of breakfast and the amount we paid the day before.

Pleasant short stay over in Strasbourg for the christmas celebrations. The reception was friendly and luggage storage was allowed. The room (family room) was clean, decent and nice. The location was very close to the train station(5 mins) walk. Plenty of restaurants and supermarket around for food options. Overall a perfect stay and location for families or budget travellers.

Great location opposite the railway station. We had a family room which was very well sized, excellent as our sons use wheelchairs. Comfortable and spotless room. Very helpful and friendly staff. Only downside was a fire alarm at 1am. With no night staff and disabled children in an upper room we could find no-one to alert to their presence with the lifts out of action. Thankfully it was a false alarm and stopped after a short while with fire services not attending. Very little parking in the area with the only disabled space blocked with building materials.

This is a budget, no-frills hotel in a perfect location. Our room was comfortable and clean and in a perfect location, overlooking the station. Because of its location, everything is in easy walking distance (including a McDonalds a few doors away). Check in was straight forward and we were able to leave our luggage for a couple of hours after checking out. We enjoyed our stay and would definitely return if in Strasbourg. Only potential improvement was that the two drinks machines in reception weren't working, we were able to buy cold drinks from reception but hot drinks were not available during our stay.