Hôtel Mercure Strasbourg Centre Gare 4 gwiazdki

I stayed for work for 3 nights. The location was ideal especially as I arrived late and left early by train. The room itself was a bit shabby (broken and stained sink, stained carpets etc). However it was clean and comfortable. I did not pre pay for breakfast, but decided to have it on the first morning. At Euros 17.50 it was very expensive so I decided not to have breakfast again. On check in they had taken a card for "city tax" even though I thought I had already paid this through expedia (approx 7 euros for unknown taxes!). On check out they didn't say there would be any charge. But then proceeded to charge my card almost 60Euros! For two breakfasts I didn't even have and the one I did and of course this city tax. I am still trying to get the hotel to refund me. I do not understand how they can charge you without issuing a receipt, and certainly how they can charge you for meals you never even ate! Surely this is illegal? Shocking.

The staff were unhelpful and rude. We had great difficulty unlocking the door of our rooms and the man on reception was unwilling to help. The breakfast was expensive and the coffee machine overflowed . The bathroom floor was stained

We booked what we thought was a premium room. It turned out to be in the attic, had very poor lighting, and there were dangerous beams and roof supports blocking access to the bathroom, which in the night is very dangerous.

We like the hotel and staff at the Counter and Breakfast area. They were very helpful. Room and bathroom ok for us in terms of size and cleanliness. Hotel was close to the tourist area. Breakfast was good. Security good. We would recommend to others and also stay here in our next visit. Special thanks to Anu and the Manager.

Entrance / location were fine. The problem was the room, general decor was very aged. My main issue was the bathroom which was very poor, smell of dampness, stained tiles, badly moulded grout. Unfortunately having stayed in many of your hotels all of which have been of an excellent standard, I have too say that this hotel requires significant refurbishment.