Ocena klientów 4.3/5 Liczba opinii: 5 132
hotel certyfikowany ALLSAFE
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Bezpłatnie: zostań uczestnikiem programu
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Opatrzone znakiem ALLSAFE Bureau Veritas
Zaplecze konferencyjne dla 100 osób
Nowa koncepcja cateringu, hotel odnowiony w 2019 roku
Specjalne miejsce zabaw dla dzieci
Publiczny parking obok hotelu
Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
Pokój standardowy spełni potrzeby Gości i powita ich w nowoczesnym stylu i wystroju. Pokój VIP oferuje dodatkowo szlafroki, ekspres Nespresso i minibar. Wszystkie pokoje w hotelu Novotel Strasbourg Centre Halles oferują powierzchnię 25 m². Pokoje są klimatyzowane i wyposażone w duże biurka, spełniające wszelkie potrzeby Gości. W pokoju dostępne jest szybkie łącze szerokopasmowe.
Liczba sal konferencyjnych: 4
Maks. rozmiar: 160 m²
Maks. pojemność: 95 osoby
Maks. liczba uczestników bankietu: 45 osoby
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Novotel? Better say Oldotel
Fibol19 06/08/2020 Opinia zatwierdzona w TripAdvisor
Everything is old inside room and not best maintenance. It's not a 4 stars sensation at all. Very dissapointed. Bath door damage, tiny fridge, no big bed. I waste my money to receive this hotel quality.
Nightly disturbances from a nightclub
spec_guests Friends getaway - 09/10/2019 Opinia zatwierdzona w TripAdvisor
Within the last three years I stayed in various Novotels in Europe. Until recently, I had no real issues and there were no complaints from my side. However, this time we encoutered some situations that were not acceptable. Independently from being Platinum customer with Le Club Accor, I expect some things not to happen: - Claiming to be a four star upper range hotel, there should be an information up front that the lobby area is currently a construction site. A clever management would also inform customers about a charity run in advance. None of both happened. - From a Novotel I would expect better rooms in general. They are clearly subject to a refurbishment, especially bathrooms providing a annoying smell from the sink. - Rooms that are affected by extremly loud music until 5 am in the morning can not be given to any customer. Corresponding complaints must be treated much more seriously. Of course, this is a central city hotel and some background noise from the street must be accepted. A nightclub next door is something different. Requesting a discount for heavily disturbed night was simply rejected. It is reponsibility of the hotel and blaming it on the town administration is a very cheap excuse. By the way, it would be wise for the reception staff to have some ear plugs available at least. - On the same matter: How can it be that the reception staff states that they are not aware of any noise problem from a night club while explaining a few sentences later, that they are in discussion with the town administration about it?!? This was a blunt lie! Of course, they are aware of the problem. - Giving a room upgrade for the last night and some loyalty points is of course some compensation. But, in the end this was inevitable to allow some peaceful sleep. What do I care if the new room has a Nespresso machine? From my point of view, problems can occur, that's a fact. However, many of them could be avoided by taking appropriate measures beforehand. And if they happen, customers must be treated like what they are: Paying customers! I can not recommend to stay at this hotel while his management is in place.
Good hotel with very unpleasant staff
Phiroza304554 Couples - 17/09/2019 Opinia zatwierdzona w TripAdvisor
The hotel is very well located, close to restaurants, trams, shopping and sightseeing. It is currently under renovation. Considering the kind of average hotel, the disturbance due to the renovation and some very rude staff, € 123 per night was a rip-off. Also, as Accor members, we were treated very badly. The only polite, courteous and friendly person in the hotel was Thomas at the reception. I have posted my review on Accor customer service and have asked for a reply.
Stay with my family
Sally W Family - 14/09/2019 Opinia zatwierdzona w TripAdvisor
Overall is average. Reception area is under renovation, significant messy and front desk staff doesn't provide welcome drinks to us. We open the room door, the sofa bed doesn't open, we need to re-set by ourselves because the room is limited place.
CHvoyageur Solo travel - 30/07/2019 Opinia zatwierdzona w TripAdvisor
The hotel is well-located, within walking distance of both the station and the old town, inside a big shopping precinct. The room was big and comfortable, check-in and check-out very fast and easy, the personnel very friendly.
Najnowsze opinie: 20