Middle of summer and the hotel decide to refurbish their air conditioning system. Not only is there no air conditioning but instead of telling you when you are checking in the hotel seem to think that if they don't tell you then maybe you will just not notice! After I had unpacked and did notice then when I called down to reception the lady said - well I can move you to another hotel. It was too late so I had a hot sweaty night in a noisy room. No point complaining to Accor as they do not care as i have learnt from past experience. Must remember to try to go to the smaller hotels where there is a chance of them caring a little.

Welcoming staff, good breakfast, good rooms, walking distance from beautiful city center (Grand place, place du theatre...). Many excellent restaurants close-by, walking distance as well. A riskless choice !

Excellent service from the staff at the Novotel, they helped with any of our queries especially around car parking and where to go within Lille, we really enjoyed our stay. It is close to the Centre which was also good for our particular trip.

Very helpful and friendly reception. Room service was nice food and well presented. Breakfast typical Novotel, the risk is to eat too much! Old-style Novotel room was clean and quiet and we got an upgrade. Hotel well situated for the two main train stations and walking distance from town centre. But the area immediately surrounding the hotel is not very lovely.

The hotel is far to expensive for the experience offered. The room I had was ok though but definitely not clean. The carpet need a proper cleaning. But far the worst is the breakfast, too sweet and the hot food is not even warm. The quality of this Novotel hotel is nothing compared to Other Novotel hotels in Asia. The people at the frontdesk though were very polite and helpful. I am sorry to say but it most likely that I will not return to this hotel. PK

Stayed here in Feb 15 with my family there was a group of 9 including small children, therefore was booked in advance and requests also put in well in advance. However the overall customer service lets them down, as requests were not sorted in advance. Had issues with one of the reception staff, whos grasp of English was not great. Rooms were big however we were allocated the 7th floor which whilst spacious the bathroom is yet to be renovated. Also foul smell in corridors like rotting gutters and also in some of the rooms dooes not help as there is a gym there, avoid the 7th floor. Breakfast was good and location is ok, however you do have to go passed the train station which has many tramps, beggars etc. Would stay again however they really need to improve there customer service and also there English. Saying that one member was staff Asma was excellent and tried her best when I had issues with here other colleague whom was the responsible and was not helpful at all.

Very comfortable hotel in perfect location for the train stations and easy access to the town centre . Unfortunately my colleague had to book elsewhere because of poor parking options.............quite pleasing to have superior levels of service compared to the poor service I am accustomed with from some of the Parisian hotels .

Was surprised by how good this hotel was. It's conveniently close to the two main stations in Lille as well as the town centre. Comfortable, quiet rooms, a good bar and an excellent breakfast, as well as Wifi that actually works, properly, and free of charge.

Very helpful and welcoming receptionist. Unfortunately being a Sunday the restaurant was closed, but a small selection of food was available in the café/bar. Was given the option of a room with a bath or shower.

Great hotel to stay in, close to all amenities, clean, helpful staff. One (very) minor gripe would be the layout of the eating area - chaotic at breakfast time, but could be much better with just a few small changes

I would definitely recommend this hotel when in Lille. It was just behind Lille Flandres and Lille Europe station. The staff is friendly and helpful. However, I needed to convince them (with proof), that I was entitled to a welcome drink with the Accor Silver Card, as well as the late check out in case of availability. But they accommodated both requests without problems. It was only a question of training and I can't blame the staff of the front desk for that

Service by staff was fine. Our booking for a family of 4 was in their system a booking for 2 adults. No probleem, the room had a sleepcouch. perfect for the kids. The real probleem was the airco in the room. it was just to hot, even with the thermostaat set on the lowest, it stayed verry warm in the room. We all had a bad night. That combined with the tact that the hotel is nothing special and the roomprice makes it not a hotel tot return too.

The location was right next to Lille Europe train station which was excellent because I walked from the train station to the hotel. It is walking distance from all the main downtown attractions. The hotel has a computer in the lobby which was great because I didn't bring my laptop and needed the internet.