ibis Liverpool Centre Albert Dock - Liverpool One bintang 3

Catatan tamu Avis (Peringkat ALL) 4.3/5 2.253 ulasan

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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27 Wapping, L18LY LIVERPOOL, Britania Raya

Deskripsi

Keistimewaan hotel

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

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Lokasi hotel

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
Britania Raya

GPS:53.399925, -2.98709

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

FOGG'S

Foto non-kontrak

Restoran Fogg's menawarkan cita rasa favorit dari empat penjuru dunia untuk Anda nikmati. Tempat sempurna bagi yang bepergian sendiri atau bersama teman atau mitra kerja.

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Peringkat ALL  4.3/5  2.253 ulasan

Peringkat TripAdvisor  4.0/5  2.624 ulasan

Too expensive for the no frill hotel and a charge for the carpark

Catatan Tripadvisor 1.0/5

Diana B Ulasan TripAdvisor tersertifikasi

Location was the only benefit. They even charge to park on site!! Receptionist was so rude and unfriendly, certainly not a good advert for Liverpool. Bathroom door didn’t fully close and being a wet room, we got wee feet whilst using the mirror. One electric socket.

Dear Diana, We appreciate your feedback and apologise for the issues you encountered during your stay. We strive to provide a comfortable experience at a fair price. Please note that our parking charges are in line with the area's standard rates. We will address the concerns you raised regarding the bathroom door and amenities in the room. We value your feedback as it helps us improve. Thank you for highlighting the location as a positive aspect of your stay. We hope to have the opportunity to welcome you back and exceed your expectations. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Never again

Catatan Tripadvisor 1.0/5

Llinos M Ulasan TripAdvisor tersertifikasi

The staff was friendly enough so no complaints there... Twice I went out of the room and twice we had to have another key card, as it wouldn't register, the room was basic but was decent enough to put your head down for the night... never in a million years did I expect to get up at 2.30am till 3.15am listening to arguments outside my bedroom... a woman screaming and shouting!! And then what I presumed to be the partner screaming and shouting back!! It woke my daughter up and scared her whitles. This happened again ar 7.30am the following morning. We made a complaint as we left... the receptionist turned around and asked why we never made a complaint there and then!! There wasn't a phone in the room to phone the reception! Apparently it's all on CCTV?? where was the 24hr receptionist that couldn't see this going on to begin with??? Never again will we stay here. Looking back on other reviews now... this is NOT the first time it has happened and certainly won't be the last!! IF you want a decent night sleep I suggest to stay well clear from here!!!

Dear Llinos, We sincerely apologise for the inconvenience you experienced during your stay with us. We are glad to hear that you found our staff friendly, although we regret the issues you faced with the key card and the disturbance during your stay. Your feedback regarding the noise disturbance has been duly noted, and we will take steps to address this matter internally. We apologise for any discomfort caused to you and your daughter. We appreciate your feedback and will work on improving our services to prevent such incidents in the future. Kind regards Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Good hotel located near the main attractions of the City.

Catatan Tripadvisor 4.0/5

StaffordBagnalls Couples - Ulasan TripAdvisor tersertifikasi

The hotel is ideally situated opposite the Albert Docks and within easy walking distance to the City centre. The room was clean and comfortable. We were on a room only basis and chose to pay for the breakfast- which was good and plentiful. The staff worked tirelessly to keep the tables clean and available and the food was replenished at all times. Checking in was easy and efficient even though there appeared to be a number of coach tours leaving around the same time.

Dear Guest, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed our convenient location near the main attractions of the city, the cleanliness and comfort of your room and the quality of our breakfast service. Our team is dedicated to providing efficient service, even during busy times. We appreciate your kind words about our staff's hard work. It was a pleasure to have you as our guest and we look forward to welcoming you back. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

The guest rooms need some work

Catatan Tripadvisor 3.0/5

Jojobeanm14 Ulasan TripAdvisor tersertifikasi

The rooms in this hotel need a lot of work. While the location for this hotel is its saving grace they need to put some money into the rooms. We were on the first floor and our room overlooked part of the Albert Dock. I say part as we mostly saw a brick wall that was the overhead of the lobby entrance. The colors on the walls were drab and there was NO artwork on any of the walls. You felt like you were in a prison cell. The televisions were tiny and it was very hard to get around these rooms. The bathroom - while the showers are very big the rest of the bathroom is not. You feel like you are in one of those tiny bathrooms on a cruise ship. No Do Not disturb signs anywhere - we had Housekeeping knock on our door several times to see if we had checked out yet. They only give you one towel as well - you have to go down to the front desk to ask for more. Its good we spent most of our time outside of our room but the rooms definitely need some work. Lots of cracks and holes in the walls. Your lobby is very nice now put some work into the sleeping rooms. I wouldn't stay here again unless they updated that. I preferred the Premier Inn across the street at Albert Dock from our previous visit. Bigger cozier rooms.

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise for the disappointment you experienced during your stay regarding the condition of the guest rooms. We appreciate your compliments on our location. Please be assured that we take your comments seriously and will address the issues you raised with our team. We understand the importance of providing a comfortable and pleasant stay for our guests, and we will strive to make improvements where needed. Your feedback regarding the room amenities, decor, and housekeeping service is duly noted. We regret that your experience did not meet your expectations, and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for choosing ibis Liverpool Centre Albert Dock - Liverpool One. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Good base but basic.

Catatan Tripadvisor 3.0/5

Happiness09281981580 Friends getaway - Ulasan TripAdvisor tersertifikasi

Rooms are basic, bathroom could have been cleaner and the drains let a damp smell into the room. Unfortunately there is building work being done next to the hotel and the noise that “Storm Ashley” created was heightened do to an unsecured tarpaulin. The breakfast was ok but a bit overpriced if you only want a small amount.

Dear Colin, Thank you for your feedback. We apologise for the inconvenience you experienced during your stay. We appreciate your comments on the room and bathroom cleanliness as well as the noise disturbance. We will address these issues internally. Regarding breakfast, we will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you again and provide a better experience. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 1.866 ulasan 3.8/10 Kenyamanan
  • 1.526 ulasan 6.9/10 Kebersihan
  • 1.252 ulasan 7.7/10 Sarapan

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