ibis Liverpool Centre Albert Dock - Liverpool One bintang 3

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.544 ulasan

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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ibis Liverpool Centre Albert Dock - Liverpool One - Image 4
27 Wapping, L18LY LIVERPOOL, Britania Raya

Deskripsi

Keistimewaan hotel

  • Lokasi di pusat kota, dengan banyak transportasi di dekatnya

  • Terletak di seberang Royal Albert Dock dan M&S Bank Arena (dulu Liverpool Echo Arena)

  • Fogg's Restaurant menyajikan pilihan masakan internasional

  • Hanya 320 m dari pusat perbelanjaan Liverpool One

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Lokasi hotel

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
Britania Raya

GPS:53.399925, -2.98709

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

FOGG'S

Foto non-kontrak

Restoran Fogg's menawarkan cita rasa favorit dari empat penjuru dunia untuk Anda nikmati. Tempat sempurna bagi yang bepergian sendiri atau bersama teman atau mitra kerja.

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.544 ulasan

Peringkat TripAdvisor  3.8/5  2.675 ulasan

Lovely Stay in Liverpool

Catatan Tripadvisor 5.0/5

jakecity Ulasan TripAdvisor tersertifikasi

Ideally situated & very comfortable stay for our two nights in Liverpool. The staff were friendly, helpful & breakfast was really good too. Across the road from M&S Bank Arena was pleasantly surprised how easy everything was

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of your stay, as well as our friendly staff and breakfast. We hope to welcome you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Avoid!

Catatan Tripadvisor 1.0/5

64janineh Ulasan TripAdvisor tersertifikasi

Hotel run by young kids who had no idea. Room appalling, bathroom door didnt close, tv old and wonky, furniture shabby, plug in sink didnt allow drainage and had to be removed. Cleaners didnt wash cups, empty bins or make bed. Tea coffee etc not replenished. Breakfast items poor quality and not replenished, often empty. Tables piled with dirty plates and we had to clear and clean or own. Staff doing nothing, apart from piling plates with breakfast for themselves and disappearing. Didnt speak English. Had issue with noisy girls in room opposite our and so called security man did nothing to help so had to deal with it ourselves. Lack of parking. Skip and old caravan in car park which we looked out on. Avoid!!!

Dear Janine, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear about the multiple issues you encountered during your visit. It is unacceptable that the condition of your room did not meet our standards and I understand the frustration with the bathroom facilities and the lack of proper maintenance. Your comments about cleanliness and breakfast quality have been noted, as we strive to provide a satisfactory experience for all our guests. Additionally, I apologise for the noise disturbance you faced and the lack of appropriate response from our staff. While we aim to ensure a peaceful environment, it is clear we fell short during your stay. I appreciate your comments regarding parking and the view, we are continuously working to enhance our facilities. Please rest assured that your feedback will be taken seriously as we aim to improve our service. Thank you once again for your input. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Got short break off to a great start.

Catatan Tripadvisor 5.0/5

Thomas M Ulasan TripAdvisor tersertifikasi

Room nice and clean, view of river front spectacular at night. Staff could not be more helpful . Surprised at the friendly and warm atmosphere. Breakfast good selection and easy to take. Lovely and quiet in the night despite the main road being just there. Thank you for a great visit. Allan Murphy, from Skem.

Dear Guest, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your clean room, the spectacular river front view and the friendly atmosphere provided by our staff. It is also great to know that you found our breakfast selection satisfactory and the noise levels acceptable despite our location. We appreciate your kind words and look forward to welcoming you back for another enjoyable visit. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Once only

Catatan Tripadvisor 1.0/5

disco03 Ulasan TripAdvisor tersertifikasi

I’ve stayed in better military accommodation. Room stark a bear more comfort in a prison cell . Carpet in the room more like vinyl with a bit of dog hair on it . Up side is the location apart from that avoid like the plague

Dear Guest, Thank you for your feedback regarding your recent stay. I sincerely regret that your experience did not meet your expectations in terms of room comfort and cleanliness. Y our comments have been noted and we will continue to strive for improvements in our services. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

The worst beds and pillows ever!!

Catatan Tripadvisor 1.0/5

anon189 Ulasan TripAdvisor tersertifikasi

We stayed on the 4th December and were due to stay another night on the 5th. Our room was basic but clean. The staff were very friendly and the breakfast was okay. Unfortunately though we decided to leave early on the 5th and miss our second nights stay, even though it meant losing about £140! Our bed was the most uncomfortable bed we have ever slept in - or should I say not slept in, and we couldn’t bear the thought of another sleepless night in it! It was so hard that we hardly slept at all and in the morning we were tired, aching and stiff. The pillows were also VERY hard and felt like rocks. Since coming back home, I have noticed a lot of the reviews mention this issue. We contacted Ibis about the problem and their response was poor - “ Were genuinely sorry to hear that the mattress and pillows werent as comfortable for you as youd hoped. Everyone has their own preferences when it comes to bedding, and unfortunately it sounds like our setup just didnt suit you on this visit”. Not the response we had hoped for - I can’t imagine that ANYONE would find the bed and pillows in room 200 remotely acceptable. We won’t be staying at the hotel again, and have already booked a 5 day stay at another Liverpool hotel next month!

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay. I am pleased to hear that you found our staff friendly and appreciated the cleanliness of your room, as we strive to provide a welcoming environment. However, I regret to learn that the comfort of the bedding did not meet your expectations. We understand that everyone has different preferences when it comes to sleep quality and it is disappointing to hear that your experience was not satisfactory. Your comments regarding the mattress and pillows have been noted, as we continuously seek to improve our guest experience. I sincerely apologise for any inconvenience this may have caused during your stay, and I appreciate your candidness in sharing your thoughts. We value your feedback and hope you might reconsider us for a future visit. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

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