โซฟิเทล อังกอร์ โภคีธรา กอล์ฟ แอนด์ สปา รีสอร์ท 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.9/5 รีวิว 860 รายการ

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โซฟิเทล อังกอร์ โภคีธรา กอล์ฟ แอนด์ สปา รีสอร์ท

Vithei Charles de Gaulle, Khum Svay Dang Kum, Angkor
1010 เสียมเรียบ
กัมพูชา

พิกัด:13.373838, 103.860358

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รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.9/5  รีวิว 860 รายการ

เรทติ้งบน TripAdvisor  5.0/5  รีวิว 4,859 รายการ

Certificate of excellence ปี 2024

This hotel and the staff are really exceptional

คะแนนจาก Tripadvisor 5.0/5

Edward T Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Exceptional hotel in every way. The service and attention to detail is the best I have seen. The car and restaurant are just great. The hotel is very conveniently located to local attractions and the facility attract the very best TuckTuck drivers for convenient access to the city. I really wish we could transfer the service staff to the United States in order you introduce real service techniques to our country.

Exceptional Hotel

คะแนนจาก Tripadvisor 5.0/5

Peter L รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed two nights with a tour. The room and facility were among the best that we have stayed at. The room was excellent, with great beds, lighting, AC and no noise. The service was excellent and the breakfast exceptional. Nothing negative to say.

Dear R729HMpeterl, Thank you for your wonderful review and for sharing your experience at Sofitel Angkor Phokeethra Golf & Spa Resort. We are delighted to hear that your stay with us was exceptional and that you found both the room and facilities to be among the best you’ve experienced. It’s fantastic to know you appreciated the comfort of our beds, the efficient air conditioning, the serene ambiance, and the thoughtful lighting in your room. Our team is especially pleased that our service and breakfast offerings left such a positive impression. We take great pride in delivering unforgettable experiences, and your kind words are the greatest reward for our efforts. We hope to have the honor of welcoming you back in the future, whether for another tour or a personal retreat, to create even more memorable moments. Warm regards, Pascal Tadin General Manager

Sofitel Siem Reap a great place to relax in luxury.

คะแนนจาก Tripadvisor 5.0/5

ken p Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We arrived as part of a tour. Your hotel was above our expectations. The room was comfortable and very clean. The hotel property was stunning at every turn. The restaurant was very special. The breakfast buffet was endless and all tastes catered for . Staff were very attentive and helpful. The pool area was amazing and once again the staff were friendly and attentive. Even the light meals poolside were delicious. From the concierge to housekeepers all staff looked after our every need. We have no hesitation in recommending your Hotel. Thanks for the experience.

Dear Guest, Thank you for your glowing review and for sharing such detailed and kind feedback about your recent stay at Sofitel Angkor Phokeethra Golf & Spa Resort. We are absolutely delighted to hear that your experience with us surpassed your expectations. It is our mission to provide our guests with the utmost comfort and luxury, and we are thrilled to know you enjoyed the stunning beauty of our property at every turn. From the comfort and cleanliness of your room to the endless options at the breakfast buffet, we are so pleased that our offerings left a memorable impression on you. We are especially grateful for your recognition of our team. It brings us great pride to know that our staff, from the concierge to the housekeeping team, attended to your every need with care and professionalism. Your kind words will be shared with our entire team, as they will be truly heartened to hear they made your stay so special. It’s wonderful to know that you found our pool area to be amazing and that even the light meals served poolside met your expectations. Our team strives to ensure every detail, no matter how small, is thoughtfully curated to enhance our guests’ experience. Thank you for your enthusiastic recommendation of our hotel. We deeply value your support and trust and look forward to the privilege of welcoming you back to Sofitel Angkor Phokeethra Golf & Spa Resort. We hope to create even more unforgettable memories for you in the future. Warm regards, Pascal Tadin General Manager

Amazing and so relaxing

คะแนนจาก Tripadvisor 5.0/5

luannemorris1157 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stopped by the counter to ask for an iron. They were waiting for us by the time we got to our room. The service was impeccable and the morning breakfast buffet amazing!!! The grounds are absolutely beautiful and so relaxing. The rooms are large and well kept. All your needs are met here. We were celebrating our 40th wedding anniversary and waiting for us was a rose covered bed spread in a heart shape and a personalized cake. So amazing!!

Dear luannemorris, Thank you for sharing such a heartwarming review of your recent stay at Sofitel Angkor Phokeethra Golf & Spa Resort. We are delighted to hear that your time with us was both relaxing and memorable, especially as you celebrated such a special milestone—your 40th wedding anniversary. It brings us immense joy to know that the rose-covered bedspread and personalized cake added a touch of magic to your celebration. Your compliments about the impeccable service, spacious and well-kept rooms, and the amazing breakfast buffet mean so much to us. Our team takes great pride in ensuring that every detail of your stay exceeds expectations, and we are thrilled that even a small request, like an iron, was met with prompt attention. The beauty and tranquility of our grounds are often highlighted by our guests, and we are pleased to know they contributed to your relaxing experience. It was truly an honor to be part of such a significant occasion in your lives. We hope to welcome you back in the future to create even more cherished memories. Warm regards, Pascal Tadin General Manager

Lovely But Inacessible

คะแนนจาก Tripadvisor 2.0/5

Donald P Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This hotel was a major disappointment. Although it is very beautiful and spacious, there are many problems with this property, some of which are easily fixed and others impossible. The staff at the hotel are exceptionally nice people, and willing to do almost anything to accommodate any problem. That is the best feature of the property. We stayed in a very nice room on the second floor near the pool. The room was so cold upon entry that we had to turn off the air conditioning and figure out that the thermostat does not actually reflect the temperature in the room. This was easy to remedy after the first day, but made it very difficult to get a temperature that was not too cold in relation to the hot weather outside. Problems in the room include no electrical outlets at the bedside, poor lighting in the room that makes it so difficult at night to see anything Because there is no overhead lighting or indirect lighting and only lamps that light small areas of the room. These are small problems in relation to the major downside of this property, which is it is not accessible for people with mobility issues. Many of the staircases have no handrails. The major restaurant for Citadel with excellent food is a buffet that requires steps down and up for most of the seating and no handrail or ease and carrying food back-and-forth. Although the staff are willing to do this for a guest, any hotel of this class should be sensitive to people with disabilities by using universal design. The elevators are typical of French elevators, taking no more than four non-overweight people. The pool area is absolutely fabulous and the fitness facility is good. I do not know other properties in this town, but I would recommend that if you have any issues with walking or using stairs, this is not the hotel for you.

Dear Donald P, Thank you for sharing your detailed feedback about your recent stay at Sofitel Angkor Phokeethra Golf & Spa Resort. While we are truly delighted to hear your kind words about the beauty and spaciousness of our property, as well as the exceptional dedication of our staff, we deeply regret that certain aspects of your experience did not meet your expectations. Your recognition of our team’s efforts to provide attentive service is greatly appreciated, as they strive daily to ensure each guest feels well cared for during their stay. We sincerely apologize for the challenges you faced regarding temperature control and the room's lighting and electrical outlets. Your comments have been shared with our maintenance and housekeeping teams to address these areas promptly and ensure improvements for future guests. We deeply regret that the accessibility of the property did not meet your needs. The comfort and inclusivity of all our guests are of utmost importance to us, and we take your observations about staircases, restaurant access, and handrails very seriously. While some structural aspects of our resort reflect its heritage and design, we are committed to exploring ways to enhance accessibility for all our visitors. Thank you for highlighting the positive aspects of your stay, including the fabulous pool area, good fitness facilities, and excellent cuisine at Citadel restaurant. Your feedback will guide us in refining the guest experience and ensuring that we continue to uphold the standards expected of a luxury property. We value your perspective and would welcome the opportunity to provide a more seamless experience should you choose to return in the future. Warm regards, Pascal Tadin General Manager

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