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노보텔 오클랜드 엘러슬리 호텔 4.5성

고객 평점 4.2/5 9,887 리뷰

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체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

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  • 회의실 9개
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호텔 위치

노보텔 오클랜드 엘러슬리

72-112 Greenlane Road East
ELLERSLIE
1051 오클랜드
new zealand

전화: +6495299090

팩스: (+64)9/5299092

체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

  • HOWICK & EASTERN BUS COMPANY :  50, 51 OR 52 PAKURANGA PLAZA

  • STAGECOACH / YELLOWBUS :  136, 113, 163 NEW LYNN

  • STAGECOACH/YELLOWBUS :  703 DOWNTOWN

  • STAGECOACH/YELLOWBUS COMPANY :  007 ST JOHNS CENTRE

  • 비행기로

    AUCKLAND 15km / 9.32마일

  • 비행기로

    AUCKLAND MANGERE INTERNATIONAL 15km / 9.32마일

  • 기차로

    AUCKLAND CENTRAL STATION 18km / 11.19마일

GPS :-36.888758, 174.798748

숙박

안락하고 넉넉한 공간을 원하신다면 슈페리어룸을 이용해 보세요. 고속 무선 인터넷 연결은 물론 현대적이고도 안락한 디자인 등 노보텔에서 제공하는 모든 혜택을 경험하실 수 있습니다. 정원 전망의 객실에서 조용한 휴식을 취해 보세요. 슈페리어룸은 모던한 디자인에 인체공학적인 안락함을 갖추었습니다. 밖에는 장엄한 엘러슬리 레이스코스와 호텔 정원이 펼쳐져 있습니다.

레스토랑 & 바

ACACIA RESTAURANT

레스토랑 타입: 세계 각국의 요리

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

메뉴 (PDF)
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ACACIA GARDEN BAR

3개의 대형 화면이 구비된 최첨단 시설을 이용하시거나 풍광이 아름다운 야외 비어 가든에서 여유로운 시간을 보내셔도 좋습니다. Acacia Garden Bar는 심야에도 영업하므로 친구 및 동료들과 함께 늦게까지 시간을 보내실 수 있는 완벽한 장소입니다.

비 계약 사진

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  • 수요일 -
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  • 금요일 -
  • 토요일 -
  • 일요일 -

미팅 및 이벤트

미팅룸

  • 미팅룸: 9개

  • 최대 사이즈: 295

  • 최대 수용 인원: 360 명

  • 최대 연회 수용 인원: 144 명

자세히 보기


노보텔 오클랜드 엘러슬리 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.2/5

9,887 리뷰

tripadvisor

TripAdvisor 평가 4.0/5

1,158 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

Enjoyable Stay

트립어드바이저 평점 4.0/5

nixst2016 21/02/2020 TripAdvisor 인증 리뷰

Enjoyed our stay at this hotel, friendly helpful staff, rooms nicely furnished and of a good size, bed was comfortable and restaurant food was lovely and staff very accommodating as we had limited time. Also close to train station. Enjoyed our stay and would return.

Dear nixst2016, I am so please to hear your stay with us enjoyable due to the room, meals and the service of the staff. I'll have you know, I have passed on your kind comments to our wonderful staff with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. Thank you for taking the time in sharing your feedback with us. We hope to welcome you back in the near future. Warmest Regards,

Close the the city but away from the chaos

트립어드바이저 평점 5.0/5

70countries70years Business - 21/02/2020 TripAdvisor 인증 리뷰

Great hotel that offers everything you need. About 10 minutes from downtown by car or cab and about 5 minutes by car (or 15 minute walk) to One Tree Hill, Auckland's beautiful park. The staff members are always friendly and accommodating. There is an outdoor area to have a quiet drink. The rooms have plenty of space and are comfortable.

Dear 70countries70years, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room, location perfectly suited to your travels and found our staff to be exceptionally helpful. Looking forward to welcoming you back again. Warmest regards,

Overnight Stay

트립어드바이저 평점 5.0/5

SMIS20192019 04/02/2020 TripAdvisor 인증 리뷰

Awesome site easy to get in and out to motorway. Handy to rail station and enables you to travel easy to city. No parking hassles. Recommend to all whether it be a weekend or holiday stop so you can visit many sites in auckland like the city, misson bay etc..

Dear SMIS20192019, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels. Looking forward to welcoming you back again. Warmest regards,

Emergency Procedures need reviewed

트립어드바이저 평점 4.0/5

BackPacker317755 29/01/2020 TripAdvisor 인증 리뷰

We assisted 11 people caught in your stuck lift on a very hot Saturday afternoon, the staff member seemed unaware of any emergency procedures and had accepted that calling the lift maintenance co to respond was sufficient. Given she has no awareness of any possible health issues, stress, pregnancy, claustrophobia or and other outcomes from 11 stressed adults in the heat, I would have thought the fire brigade would be the best option, that's what we did & called them - but she was reluctant and I'm not sure why. The fire brigade was there within 10 mins, I haven't seen the lift people yet....... Other than that I was very happy with our stay thank you.

Dear BackPacker317755, Thank you for taking the time in sharing your feedback with us. I am sorry to hear about your incident with the elevator. After the incident we have reviewed our emergency procedure and have ensured all our staff are well up to date in what to do should a situation similar to this arise. We have been in talks with the maintenance crew and Elevator maintenance crew in ensuring this does not happen again. Thank you for taking the time in sharing your feedback with us. I do hope to welcome you back and promise your next stay will be a huge improvement. Warmest Regards,

Fantastic location & friendly service

트립어드바이저 평점 5.0/5

LilyL2006 Family - 19/01/2020 TripAdvisor 인증 리뷰

Love our stays at the Novotel Ellerslie. Attentive to our children during meals and a great central location with easy access to the motorway. Our meals were delicious and great value. Accor membership is the best.

Dear LilyL2006, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our suites and location perfectly suited to your family's travels. Looking forward to welcoming you back again. Warmest regards,

체크인시 결제한 디파짓 deposit이 아직 결제 취소처리 받지 못했습니다.

고객 평점 1.5/5

손. 가족 - 08/01/2020 전체(All) 통지 확인

12월 26일에서 28일까지 2박 3일동안 머물렀습니다. 방 내부 시설은 조금 낡은 편이나 깔끔하게 정리된 분위기가 나쁘지는 않았습니다. 그런데 체크인할 때 deposit 명목으로 뉴질랜드달러 $100을 결제하고 체크아웃할때 리셉션데스크 직원이 취소한다고 했는데 11일이 지난 1월 8일 현재 아직도 취소되지 않은 상태 입니다. 가격대비 숙소 수준은 나쁘지 않은 편이나 이런 사소한 처리가 안되어 확인하고 신경써야 하는 부분이 매우 불만족 스럽습니다.

S. Kee Young님께, 소중한 시간을 내어 Novotel Auckland Ellerslie 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. 고객님께서 경험하신 문제는 Accor 호텔의 표준 정책에서 예외적인 상황입니다. 본 호텔은 그러한 문제를 해결하기 위해 적절한 조치를 취할 것을 약속드립니다. 또한 향후 유사한 문제가 발생하지 않도록 전 직원이 최선의 노력을 다할 것입니다. 대신 전체 숙박비에 해당하는 금액 $____를 포인트로 환불해 드릴 것입니다. 이 포인트는 15일 내에 고객님의 계정으로 지급됩니다. 본인은 취소가 이루어 졌는지 확인하기 위해 시스템을 통해 개인적으로 확인한 입금에 대해 알고 있습니다. 체크 아웃 당일 취소되었음을 확인할 수 있습니다. 또한 귀하의 은행 계좌에 이것이 표시되지 않는 이유에 대해 은행에 연락하도록 재무 팀에 알 렸습니다. 이로 인해 불편을 끼쳐 드려 죄송합니다. Accor 호텔은 높은 수준의 서비스 품질 표준을 준수하고 있음을 다시 한번 강조드리며, 향후 호텔 이용 시 보다 나은 서비스를 기대하실 수 있을 것입니다. 가까운 시일에 Novotel에서 고객님을 다시 만나 뵙기를 고대하겠습니다. 다음 번 호텔 이용 중 불편한 사항이 있으면 언제든지 저에게 문의해 주시기 바랍니다. 감사합니다. Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Staff

트립어드바이저 평점 4.0/5

taycray2020 Business - 05/01/2020 TripAdvisor 인증 리뷰

Nice staff at Reception and Restaurant, they were very hard to understand, could do with a refresh in the English Language. Our room was very good. Parking was very tight, due to the Ellerslie race Day.

Thank you for taking the time in leaving a rating with us. I am pleased to hear your stay with us was up to expectation. I have made a note about my team English. Hope to welcome you back in the near future.

Nice, but a bigger carpark and healthier breakfast would help

트립어드바이저 평점 4.0/5

Dreamer718096 Family - 05/01/2020 TripAdvisor 인증 리뷰

The carpark really needs to be bigger, I really don't enjoy having to rush back from sightseeing just to get a park for the night. The other bad point is the lack of vegetables in the buffet breakfast. Staff, room, cleanliness etc are all good.

Dear Dreamer718096, Thank you for taking the time in leaving a rating with us. I am pleased to hear your stay with us was up to expectation. I do apologise that you had to rush to find a parking spot. Please know that in future you are more than welcome to leave your vehicle with us and we can park for you as we do offer valet service at no extra cost. Hope to welcome you back in the near future.

Good location outside of CBD.

트립어드바이저 평점 4.0/5

DingoDoug Family - 02/01/2020 TripAdvisor 인증 리뷰

Pleasant stay in locality allowing easy access to many of Auckland's features. Helpful staff at reception.Good restaurant- excellent evening meal although wait staff maybe a bit over keen to please. Room was quiet,reasonably well appointed.

Dear DingoDoug, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards,

Novotel Ellerslie

트립어드바이저 평점 5.0/5

Maggie C Family - 30/12/2019 TripAdvisor 인증 리뷰

Great place great service could not fault them would recommend in a heartbeat - food was excellent accomodation and service likewise - not sure what else needs to be said this review needs 200 characters but excellence should never need that many!

Dear Maggie C, Thank you for your kind review! I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful. I would love to welcome you back again, Warmest regards,

Excellent location

트립어드바이저 평점 5.0/5

GraemeR861 Family - 27/12/2019 TripAdvisor 인증 리뷰

Great location for the Globe Popup theatre. Only fault was the gym equipment was not working, well 2 machines, the screens of the rowing machine and the step machine not lighting up. Everything else was very good.

Dear GraemeR861, Thank you so much for taking the time to review our hotel after your recent stay with us. I am so thrilled you enjoyed your stay and found our location perfectly suited to your travels. I have made a note about the gym equipments in the gym and will look into the matter. Looking forward to welcoming you back again. Warmest regards,

Welcomed, Comfortable, Valued

트립어드바이저 평점 5.0/5

Ontheroadagain023 Couples - 25/12/2019 TripAdvisor 인증 리뷰

The highlight for me staying at the Novotel Ellerslie is the staff. As a regular visitor I always feel welcomed. As an ALL Member I feel my loyalty is valued. It's the care and attention to detail that makes the difference here. I've stayed at every Novotel in NZ, AU and many in Europe and this is by far the BEST in terms of the way they welcome and treat me as a Accor Plus / ALL member and 'frequent guest'. It makes such a difference, especially when you are travelling on your own when on business. It starts with a 'thank you for your loyalty' greeting at reception, genuinely caring that we weren't able to find out reserved car park and extends to the way you are treated throughout your stay and the extra little touches in the rooms. Thank you. Your efforts and genuine commitment to loyalty members is noted and appreciated.

Dear Ontheroadagain023, I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel. It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve. I'll have you know, I have passed on your kind comments to our wonderful staff, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests. We so value your high recommendation of the hotel and would love to welcome you back again! Warmest regards,

Excellent

트립어드바이저 평점 5.0/5

Jane E Family - 24/12/2019 TripAdvisor 인증 리뷰

We had a lovely stay which made our time in Auckland very relaxing! Our room was very clean with extremely comfortable beds and nice crisp sheets! The staff were very courteous and attentive! The food too was excellent!

Dear Jane E, That's great to hear your stay with us was thoroughly enjoyed. I will be sure to pass your feedback to the team as well as congratulating them on a job well done. We would love to have you stay with us in the near future.

Grubby and needs refurbishing.

트립어드바이저 평점 1.0/5

stephenwR7169XN Couples - 21/12/2019 TripAdvisor 인증 리뷰

The hotel is in dire need of refurbishment. Seating is stained and grubby, rooms tired and old and the whole atmosphere is dreary and brown. The staff are lovely, without them it should close. This hotel is beside a very famous race track, very close to the most expensive area in Auckland yet it is in appalling condition. It needs to be closed and totally refurbished. Yes it is a Novotel, but that doesn't mean you feel dirty once you have sat down or walked on the carpets.

Dear stephenwR7169XN, Many thanks for your comments. I;m not sure that the condition of the hotel is as dire as you've mentioned, however the good news is that the bar furniture is being replaced in January and we're working through the initial refurbishment plans for the hotel moving forward. Many thanks, Sam Sherer General Manager

It’s there when you need it!

트립어드바이저 평점 4.0/5

Chris C Business - 15/11/2019 TripAdvisor 인증 리뷰

Novotel Ellerslie isn’t in the centre on Auckland. It located perfectly for the those business or holiday people wanting to stay close to the gateways south, industrial centres and the airports without listening to the constant drone of transport vehicles. Well appointed rooms, walking distance to pubs and good eateries or maybe you want to just stay in house and relax after a hard day at the bar, cafe or restaurant. Taxi are always available if you want to go into town, about 30min in traffic.

Novotel vs Ibis

트립어드바이저 평점 4.0/5

K4328GEheatherj Solo travel - 13/11/2019 TripAdvisor 인증 리뷰

It was disappointing to arrive and discover both the Novotel and Ibis hotels are located in the same building with shared facilities. The gardens and outdoor area were disappointing, they looked unkempt. Check in and out was reasonably fast due to the amount of guests.

Dear K4328GEheatherj, Thanks for your comments - yes we are a dual branded hotel with the two hotels operating with the shared services for the both hotels. I note your comments about the garden, since your review we've undertaken both investment and manpower into the garden areas and I can assure you they are looking great. Hopefully you'll be able to see this next time you are here. Many thanks, Sam Sherer General Manager

Our stay

트립어드바이저 평점 4.0/5

985beautiful1 Friends getaway - 27/10/2019 TripAdvisor 인증 리뷰

We stayed after picking our overseas friends up from the airport. The staff and service were exceptional. I did have an issue with the restaurant at the hotel in that nowhere on the menu did it say that gst wasn't included on the prices. I looked for a sign to see if this was indicated to patrons anywhere at all, but couldn't see one. I thought this was a legal requirement.

Dear 985beautiful1, Thank you for taking the time in sharing your response. I am so pleased to hear the service provided to you was up to expectation. I will be sure to congratulate the team on a job well done. In regards to your feedback with the gst not included. All our prices are inclusive of GST hence why there isn't a need for us to place this in the menu pricings. This is a New Zealand that all pricing includes GST. Thank you for taking the time in sharing your feedback with us. We would love to welcome you back in the near future.

멋진 숙박 경험!

고객 평점 5.0/5

Sally 커플 - 22/10/2019 전체(All) 통지 확인

위치도 시티와 가깝고 조용하여 숙박하기 좋은 호텔이었습니다. 조식도 나쁘지 않았았습니다.

P. Sejin님께, Novotel Auckland Ellerslie 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Varna Musalini Guest Relations Officer Novotel Ibis Ellerslie 72-112 Green Lane East, Green Lane

Good staff and public areas, average rooms

트립어드바이저 평점 3.0/5

AngeO67 Business - 13/10/2019 TripAdvisor 인증 리뷰

Good staff and public areas, average rooms, but will try to remember to ask for a proper shower next time. Climbing into a bath and squeezing around a glass panel not as much fun as it sounds for quite an expensive hotel. No free parking.

Great night in Auckland!

트립어드바이저 평점 5.0/5

Mike H Couples - 10/10/2019 TripAdvisor 인증 리뷰

My wife and I stayed at the Novotel recently and had a great stay after a very long day. The staff at check in were great, they helped us out with secure parking for our truck. Nothing was a problem. Very comfortable room,(noisy neighbours but you can't help others lack of class). Great sleep with an excellent breakfast and check out was a breeze. We stay at Accor Hotels whenever we travel and to us this is up there with our favorite. See you in a few weeks!

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